Parcel2Go Reviews
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Small item delivery
Do not use. Especially for small items - they just won’t show up - and you won’t get a refund either.
I have used this company 3 times. The first few times my parcel wasn’t collected I gave them the benefit of the doubt because these things happen.
But then on the third time I lost my patience as I had booked them to deliver a birthday present to my elderly friend who is by herself in a care home.
They just didn’t show up to pick up my parcel. I got an email saying, we couldn’t collect your order. The only option available was “rebook your collection” - there is no option saying, sorry, click here for a refund. Which should definitely be something they offer. You paid for collection and no one collected, a refund should go without saying.
It’s just a really unreliable service. They manage to dart around refunding you. I spent 45 minutes trying to find the page which gave instructions on how to apply for a refund. Only to find that’s not an option - the only option is to rebook the collection. After 45 minutes of wasting time trying to figure it out, you give up cos it only cost you £4.50 to begin with & it’s not worth the hassle. But that’s how they screw you!
They’ve done this 3 times so I have basically spent £13.50 on nothing. It’s so frustrating. They are uncontactable - and any numbers online have warnings from other customers saying they are fraud numbers - don’t call them.
It’s left such a sour taste in my mouth I’m really surprised they haven’t been reported. And I’m really surprised they have such a good rating cos if I could give them zero stars if I could.
I never complain on reviews but I had to on this occasion.
Don’t use them- use a more legit companyDelivery
The mark of a good company is how they respond when things go wrong. Using this measure then parcel2go must be down there with the very worst.
I took out extended cover to ensure an item I was sending was covered to its value. It's was packed well, bubble wrapped in multiple layers and externally very secure.
Unfortunately the package was still damaged, damage that could only have been inflicted through major mishandling. So I contacted parcel2go to claim. Sent a photo of the damage and waited.
I got an email informing me that I hadn't provided enough information. I needed to supply photos of the internal and external packaging. I pointed out that nowhere does it suggest such photos would be required or advise that you take them, but apparently without them the claim could not be processed, despite their agent accepting the parcel and the clear damage, which could only have been caused by significant mistreatment.
I pointed out that I couldn't provide these 'required photos' and as a result the 'deadline' for claims passed and my claim lapsed.
The claim process is a sham, designed to make it nigh on impossible to succeed in a claim.
They don't care, they work on getting as many deliveries as possible, quantity not quality, if a few of us drop out of the end due to terrible experiences, it's ok because there are plenty more lured in by the ultra low prices.
I've learnt the hard way that it's cheap for a reason. Pay a couple of quid more and get a professional outfit on the job if you value your delivery.P2G64313003
In December 2019 I use Parcel2Go for 3 shipments, and non of them goes fluent. Any way here is worst of them.
I send with MyHermes trough Parcel2Go one old iron sewing machine table, which never reach my customer.
As a result I get negative feedback, PayPal claim and a lot of troubles.
And what I get from Parcel2Go? NOTHING!
According to their claim department it was not obvious that package wasn't delivered!
I supplied to them photos of the package sent, screenshots from PayPal transaction, screenshots from MyHermes tracking system, logs from MyHermes chatbots etc.
In all of them it was quite obvious there was a problem with this package and damage caused to me was quite big.
It is quite hard to get to their customer support and it is absolutely not possible to arrange anything directly with MyHermes, because you are not MyHermes customer but Parcel2Go customer.
Sure I'll not use them again!Mattress Shipped
I sold a brand new mattress on Ebay and sent it through Parcel2Go using myHermes. The mattress was collected after I rescheduled the original delivery date because the driver never bothered to show up. After the mattress was eventually collected by the driver (3 days later), the tracking showed the parcel as only collected and nothing more, even after 3 business days. I checked again after 5 business days and still only showing as collected. This should have showed as delivered to the depot at the least. This means that the parcel never reached the depot (the next stage in the multi-stage process. I can only assume the driver decided to keep the mattress for himself since it had a retail value of £500. I contacted Parcel2Go via chat (I could not find a phone number for them), only to find that the agent was unhelpful and seemed to not care. The agent refused my request to contact myHermes, stating that it wasn't possible and that the only option was to send them an email and wait 2-3 business days for a reply. It's been 7 business days now and still no reply. You can forget about parcel insurance because Parcel2Go have a huge list of excluded items and this is how they make their money, by scamming customers with mislead insurance promises.
Myhermes currently have no contact options. When a company makes it hard for you to contact them, it simply means they're reluctant to offer you customer service. STAY AWAY FROM PARCEL2GO.Parcel UK to Barbados
Customers beware, avoid sending parcels with this company at all cost. I recently sent a straightforward parcel from the UK to Barbados and needed it there by a certain time. So I therefore paid additional for guaranteed deliveryAnd chose FedEx as the carrier. The parcel was collected by FedEx and then went on its way arriving in the US 3 days later where it has stayed for the last five days. FedEx will not speak to me in relation to my parcel after several attempts made due to it being booked through parcel to go and continuously direct me to speak to parcel to go myself to obtain any information. I have subsequently found out that parcel to go do not take calls and have no advertised telephone number. The only way to contact them is via email or online chat of which I have done both on several occasions only to be told they cannot assist me other than to raise an enquiry with the courier and this can take up to 14 days. I have explained to them the urgency hence the reason for paying for the guaranteed delivery service and requested they authorise FedEx to speak to me directly but they have point blank refused to do this and told me I will just have to wait the 14 days. The worst customer service experience I have ever had and I will never use this company again as I now have to purchase the contents of my parcel again and spend even more money as I do not have the luxury of waiting 14 days to find out why my parcel is delayed.
Parcel Delivery
After Hermes missed two collection days I contacted Parcel2Go to ask them to investigate.
They repetitively explained they are unable to contact the courier or look into the problem. The only way forward was to wait and see if someone might turn up for the third collection attempt or pay more money for an upgrade to another courier.
It is very frustrating that Parcel2go do not help to resolve problems with the courier. They are the only one that has any power to act yet they provide no assistance. I will not use your services again. I would rather book direct even though it may cost more. At least booking direct I have the ability to resolve any problems myself.
They are also a bunch of rogues. They will act to remove negative reviews from review sites even when they have evidence to prove it is a genuine transaction. Beware Beware Beware. You have been warned!Delivery to Japan
Tried to cancel delivery after realising I'd made a mistake - got referred to their Live Chat which DOES NOT WORK
Tried phoning their 0871 number DOES NOT WORK
NO customer service! CROOKSCourier collection
Basically Parcel2Go have damaged an item of mine and i'm £195 out of pocket. I was aware the item was on the restricted list (toilet pan) but it was extremely well packed and should have been safe. It arrived smashed to pieces and in all honesty Parcel2Go couldn't have cared less. Avoid using at any cost, seems soon as there's an issue they'll just wash there hands of it. Their restricted items list basically allows any drivers to beat the cr*p out of the parcels as they know there will be no comeback to them. Shocking service, cheesy responses to emails, you can sense they're not bothered.
Parcel
What a joke of a company I am surprised…
What a joke of a company I am surprised they can continue as a company they are so incompetent . A basic parcel to be collected and delivered to me. 4 collections booked none collected the advisors on live chat just send pre written text back . I booked myself in the end with TNT they collected that day and i received it today. Parcels 2go actually booked a collection with TNT which failed twice . Maybe they dont pay the courier company and that's why its failed !! They are actually the worst company I have ever used ever.JUST USE THEM TO GET INFO ON COURIERS THAT CAN DO THE DELIVERY THEN BOOK DIRECT !!!!!! Its worth paying the little extra just to receive your parcel.They are thieves
They simply stole my Persian carpet! I had insured it and now they even don’t accept the invoice!
They are thieves. Never use their services. Be alarmed. A 25kg Persian carpet was collected from my door 3 weeks ago and they said they will deliver it within 7 working days. Their telephone system still says it will be delivered in the next 4 days, however when I did a live chat with them, they said it is being lost!!!! How can a 25kg carpet get lost? They have details of the driver who collected it and they can surely track is easily.
Simply stolen!!!!!!!!!!!!!!! Never use this service.
If I could I would be zero start but for some reason 2 is the minimum I can give! this is a joke....AVOID. CHEAP DOES NOT MEAN GOOD IF IT COSTS YOU CUSTOMERS
AVOID. USE AT YOUR OWN RISK
As a small, struggling business, I am always in need of the most economical courier service. Whilst P2G offers the cheapest... there is a good reason. They offer a very very sub-standard service. DO NOT pay for the insurance or Next Day delivery. These are not guaranteed - whatever lies they may claim - and they will fight you to the death, with everything they have NOT to compensate you. They are only about the money coming in. They rely on their cheap prices to trick customers, and dont worry about customer service... or even doing what you paid them to do.
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