Parcel2Go77 reviews
This score is based on 77 genuine reviews submitted via BritainReviews since 2018.
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Excellent service, parcel arrived within 48 hours sending. So pleased with the service, will definitely use again!
Parcel to Ireland
When things go wrong, there is no way to get in touch.
Very, very frustrating and such a waste of valuable time.
They have lost my business, I would rather pay more and be able to chat with someone if required.Shipping of Bike Componant
Don't send bike componants with these guys, you won't be insured for damage in transit. They list bicycles as items that won't be covered by damage in transit but don't mention parts. I sent a part i sold on ebay which was damaged in transit and they refused to pay out as its bicycle related. Won't use again.
international shipping
If you want the cheapest price at any cost and risk, buy here. If not, avoid. I am still on a neverending process to be refunded a parcel that got lost by their courier partner... and still not seeing the light. Here is some of plates in their menu: 1. Keep you 3x more time than their commitment, waiting for an investigation for loss to be completed (3 weeks after the committed resolution date); 2. Keep you banging your head against the wall for getting the refund they are to provide per their insurance policy (you paid for it!) approved: they rejected my claim 3 times asking for me to send an email by myself to myself (!) stating that the goods were lost... They approved when I anticipated suing them; 3. (Current) They pretend they can give you money back just like they took it from your credit card, but guess what? They refund to the card only the shipment price, while the loss LD's can only go to a bank account OR to their pre-paid account. Meaning: you don't want to have a credit with them only want your money back, so you tell them: you need to refund to my non-uk bank account if you can't refund to my card. They just ignore your comment, again and again, and repropose the same standard refund scroll down choices, again and again. This is so close to fraud that only if I were a total idiot I would use their service again in the future. Keep off!
P2G83316057
Think about very well before saving few pounds... does it worth it?
Yes, I am here again!
Update from the 23rd of DECEMBER 2020
It is time for me to contact my lawyer as the value of the merchandise is very high and it worth for me to go in a court , #watchdog and #TradeStandards and I will,no questions about that.
Spent now around 25 hours, from the 21st, in chat and no one can tell me where my parcels are!
Due to the Dover mess my 4 boxes ( 120 kgs of merchandise ) were sent back to parcel2go ( yes they do not send them to you as the sender is NOT you but parce2go !) and they SHOULD return them to you.
I have got a tracking number provided from DPD as a pure act of courtesy because they understood that my business is critical without these 4 boxes and I know that they ware received the 23rd at 10.38 from parcel2go ( and the name who signed, I do not put for privacy).
Customer service said it was going to be returned to me, after it was delivered to them.
I am asking since then where my boxes are, why haven't been returned back as they are in a DEPOT, in Bristol.
I have left a negative review here and you get a nice reply that they were going to contact you .... yes , they do.
Just to send you a copy and paste email with apologise.
I do not want apologies, I want my boxes!
They said they were starting an investigation nearly 2 weeks ago, I wrote twice , nothing back.
I did chat again, 1 hour and 1/2 while the lady was chatting with other 3 people.
She asked me how I sent my items, if in boxes.
How should I send my items if not in boxes?
Maybe in bottle??? Stop insulting people intelligence
It is like talking with a rubber wall, no one is interest in what you ask, say or in your problem.
I am happy Parcel2go is publishing around about they £100 millions, I wish they spent some in the customer service and improving what they offer.
Waiting a refund for another payment from the 21st of December, I will open a case with paypal now.
I work with many couriers and brokers , I sent 10.000 parcel a year but never happened anything like this before.
Disgusted, as I want to stay polite
PS: there a petition against P2G on change.org that we all should signPlease can you suggest a local lawyer in UK, for small items court appeal against P2G (in case you already engaged one)? It would ease my next steps... thanks!
Shipping to USA
I think they are good but the only problem I have been facing with them is their UPS Service. They always come back with extra charges to fraud you. They have been charging me extra kgs that I don't know where it comes from. I even spoke to one of UPS drivers and she said, this is how they make their money from customer. I don't think I will be using them again, because I have written to them several time but Parcel2go seems not be bored.
Boxes
Just now
I took them on and won
I took them on and won. This is what you do.
4 day service took 5 weeks to arrive. 2 out of 8 boxes missing.
P2G made zero attempt in trying to work with UPS to find them, left up to me to arrange.
P2G didn’t even respond to 4 emails requesting a refund sent each week over 28 days.
Sent all details to credit card company and got a charge back (full refund) of £1200.
Always use a credit card, not debit card.International parcel delivery
AVOID, AVOID, AVOID... if your parcel fails to reach its destination you are expected to jump through hoops to get compensation and there is never a human to speak to.
Deal directly with the shipper and avoid Parcels2Go
IT IS NOT EASY WHEN IT GOES WRONG!!!Gift for my dad. Lost or Broken Now!
P2G79988818
My contract with Parcel2go to arrange deliver of my parcel was placed on the 30 October 2020
My Parcel should have arrived its destination 3 November.
Making a complaint is hidden within the website
Live Chat, keeps you hanging. When you are eventually connected, the call handlers are at the same time dealing with other customers, more waiting between texts.
As of 7 November 2020. Parcel2go, say they have located my parcel and concluded the complaint as resolved.
Parcel2go stop short of saying when the parcel will be delivered Therefore not resolved.
As of 11 November, Parcel2go confirmed my parcel is still at the Hermes Depot and would chase them for delivery date and get back to me, i still haven't heard back from them. Finally they said my parcel was damaged and will be returned to me
Today, Friday 13 November I'm now told my parcel is now lost! Which is it, damaged or lost?
I paid extra for the insurance cover. only to discover their is no 3rd party Insurance Company it seems to make an claim against.
18 November, I haven’t received an update from Parcel2go.
23 November, i still haven't received an update from Parcel2go.
I have emailed their CEO James Greenbury i haven't received any acknowledgement or reply from him either.
To clarify, there is no 3rd party Insurance Company protecting my parcel.
2 December 2020. Parcel2go or Hermes can't tell me if my parcel its lost or broken. This being their justification not to do anything.
I will be seeking legal recourse against Parcel2go and its CEO James GreenburyPackage delivery service
Rubbish service. James Greenbury the CEO does not care about customers.
I have used Parcels2Go on odd occasions and they were fine. But when things go wrong that is the time to see how companies cope. I sent an iphone through this company. When it arrived the iphone itself was missing, only the packaging remained, with the sellotape neatly sliced with a knife- obviously stolen at some point in its journey.
I tried to get hold of the Customer service department to find out what was happened. This proved incredibly difficult. It is not possible to speak to a person in Parcel2Go. The only action possible is to go through the CHAT. I had three chats and asked for someone to phone me back. I was told someone will call you within 2 hours. They didn't. I was then told they would phone me before 4pm. They didn't. I was then told they would phone the next day. And guess what? Yes you are correct. They didn't.
That is not the fault of the call centre girl It is directly down to the CEO James Greenbury who obviously does not care about customers. He is the reason that Customer Care is non-existent in his company.
Never use this company in future.Parcel delivery
Negative they didn’t deliver my parcel they allowed someone else to gain from my loss. They boast about their profits , me I got left with a loss .
They are a broker and don’t put the customer first. It’s a crimeSent parcels
Horrible! I sent two packages to Germany, they arrived within 4 days I was so pleasantly surprised. An hour later I check tracking to find that the packages were not delivered due to an address error. I confirmed the address with both recepients who confirmed the addresses were correct, but they advised I change the surnames in case those are causing a problem.
I contacted the team through live chat, asked to change the surnames of both packages. I was told that it's not an issue and within minutes they confirmed that it was complete. I received an email confirming that their operations center was contacted in regards to one of the packages. I felt uneasy about not receiving confirmation for the other package do I contacted again. As I feared, the other package name was not changed. So the new operator updated this for me and I received another confirmation email, stating that I will be contacted with further details soon. The next morning I wake up to a distraught text from one of the recepients who had checked the tracking only to find that the parcel was being 'rtn to sender'. Despite the fact that their previous email had stated that they would update me via email on any updates, I received nothing from them. I found out through the recepient. I checked the other parcel, same message 'rtn to sender'. They had my phone number and my email. They could've contacted me, but they did nothing at all. They should have kept the package on site for 10 days and attempted redelivery 3 times. They did neither of these things. Despite contacting them only a couple of hours after discovering the address issue, they decided that I wasn't worthy enough to be granted with their '3 redelivery attempts and 10 day waiting regulations'. They went against their own regulations and decided to send my packages back.
I contacted them again. Fortunately, they managed to stop one package and it went to have it's address changed, supposedly. As a precaution I set it to deliver to the nearest parcel shop too. The package spent over 24 hours at the operation center, undergoing a name change. It was delivered to the parcel shop and imagine my surprise when the recepient arrives to collect it, sends me a photo and the name hadn't been changed! They simply stuck a sticker with the original name, beside the previous sticker! Good thing I had set the parcel to be delivered to the parcel shop.
The second I realised that despite undergoing a name change for over 24 hours, the name hadn't been changed, I decided to set the other package to deliver to the parcel shop too. This parcel had only just arrived in the operations center for a name change that same morning. Unfortunately, this parcel, only spent a couple of hours in the operations center and was then sent back to me regardless of the fact that I had told them multiple times to not do this! I didn't even get the chance to set it to be delivered to the nearest parcel shop. Overall communication was terrible!
Since they have no telephone or email, I was told to wait for a call. I informed them that I do not have the time to wait for a call, thus, I was assured it would take no longer than 2 hours. I waited, and waited. And eventually, almost 3 hours later, I reviewed a call. While I was in the bathroom. Private number, I couldn't ring back. Fortunately, they had enough brain to contact me via email. We went back and forth for a bit, then another person took over, I emailed him, he ignored me, he emailed me back the next day, stating things I already emailed him with previously, confirming. I emailed him again, literally repeating that same email. The next day I receive a 'case closed' email. 2 of my emails had been completely ignored and they deemed the case closed. Despite the fact that I was supposed to now wait 6-8 weeks for my package to return and I received no answers to anything that I had asked.
I contacted them again, asking to speak to management because I was now having to send out another package. The inside contents had been personalised with names, so I had ultimately just lost £30 because even if that package returns, I won't be able to sell it onto another customer. I was told that management are not online. When I said that I would like their email and contact details, I was told that I couldn't get these. The only thing they can do is 'request the package be delivered to you ASAP.' what will that do? This company has already provided me with so many empty promises of 'requests', that I no longer trust them to go through with anything. When I asked for a refund, I was told that I need to wait just like all their other customers, for my package to arrive, before I can claim a refund. So I'm supposed to sit around for up to 8 weeks, possibly longer?! The chat ended.
Absolute lack of professionalism. Not worth the hassle.delivery to france
I ordered a collection and delivery on 29th july . They lost the items then found 3 out of 4 . They now will not entertain an insurance claim or post me the items they found . This is theft and criminal . Theey are knowingly keeping my items they found and refunding me nothing of the purchase price . This must be illegal ?
Courier service s
Avoid at any cost. They can tell you wonderful prices for their parcels but their cooperation with DPD is very unprofessional.
On the 31st of July I sent two parcels. One by standard post via Royal Mail the other one which was more valuable by DPD(ordered from parcel2go website).
The standard Royal Mail parcel arrived within 7 days from posting it. The courier parcel got stuck in a hub for 14 days and suddenly came back to me.
No money has been refunded to me since then. It looks like I Paid and posted a parcel to my own address. How great.
Of course before the parcel came back to me I tried to contact Dpd but they couldn’t answer me because I had to contact parcel2go first. I did it. They said I should write to the investigation team (no phone provided only emails). They responded. They said that DPd has 2 days to explain why they returned my parcel and then they will rearrange my delivery again. The two days have gone. Parcel2go still doesn’t know why. No money has been returned. My parcel is still at my house. The recipient is frustrated and disappointed. Parcel2go wasted my time.
It’s a modern “theft”. I still have my parcel and they still have my money and they keep wasting my time.
Lack of professional behaviour and competence and due care.
I understand everyone needs money but I paid for my service and haven’t received the service I paid for. If parcel2go called themselves a charity I would donate, but be professional and do what your terms and conditions say.Lost Parcel
Posted a 12Kg parcel - 5 day delivery - never arrived - covered by insurance - sent required documents to prove it never arrived(?) - chased - chased again - chased again(!) - useless call centre / chat - OFFERED TO REBOOK THE DELIVERY! - spoke to claims - ADVISED NOTHING THEY COULD DO AS WITH MANAGEMENT - awaiting call back - NOW 2 MONTHS SINCE ORIGINAL PARCEL WAS POSTED - NOW 1 MONTH SINCE LOST CLAIM WAS PROCESSED - now awaiting some pathetic foreigner to ask another dumb question, like 'would you like me to rebook it' (even though it is confirmed lost and there is nothing to rebook). Maybe it's just me, but does anyone else see the problem here?
Perhaps just confirm its lost, admit to being useless, and pay the insurance? That's 1 management day - then they could have the rest of the month or two off.
Here's another joke - 'how many P2G managers does it take to establish that they have dropped a bollock and are unable to solve the issue?DPD CLASSIC INTERNATIONAL
On Tuesday my package was collected and today (3 days after) arrived to Venzone/Italy. I am over the moon, package was handled with so much care (DPD, courier I trust so much), all arrived perfect though tHe content was fragile, I could not be happpier. Thank you so much to P2G and DPD.
24hour delivery
Item picked up and then lost. Constant delaying tactics and after 2 months still no answer. Just watched documentary on this very subject and now believe this criminal website has sold my parcel. Now lost £120 value of item plus additional £ 22 for lost and " insurance " Don't use stop giving crime more money!
P2G73620785
Don't book “Delivery Guarantee” – it's counterproductive!
I used Parcel2Go and paid extra for “Delivery Guarantee.” Parcelforce didn't collect the parcel on the date agreed. As a consequence, the parcel wasn't delivered on the day it was expected. When I wanted to claim the refund*, I was told: “The delivery guarantee does not guarantee the collection date just the delivery time once the parcel has been collected.” This means Parcel2Go and their partners have an incentive not to collect your parcel at all when they have the slightest doubt they can deliver it in the time agreed — which in turn means you're better off without the guarantee!
* “If you purchase Delivery Guarantee, you will be entitled to a full refund of the carriage if your parcel is not delivered by the pre-agreed date.”Collection of a purchase
Don't use this company. Gave full details for pick up of an eBay purchase from a company premises with manned despatch area.
Notification that they couldn't pick up the package. Had not tried. Another day same thing.
Kept checking the tracking and was the same on the 4th day but got a message from the seller that it had been collected!
A few days later it showed as being in my local despatch centre. Also spoke to p2g who confirmed this. A few days later it was delivered to the seller again.
She gave up and refunded me. So the £100 speaker I bagged for £23 was lost.
Bearing in mind I was working from home and was in the house all day every day we know they didn't try to deliver.
Emailed. Complained. By the time we figured out that the P2G hadn't logged it as a claim for a refund they said the 28 day deadline for the reclaim had passed.
Unbelievably incompetent.
If they respond with an excuse I am happy to post all of the screenshots emails and chat transcripts.
Zero stars or negatives unfortunately not possible.
Let's see if this review is flagged for review by them... they don't want the truth to come out.Parcel delivery in one peice!
Used this company for years as it was easy but everytime there is a lost parcel or damage they make it as hard as possible to claim if you can actually get hold of them.
Sent a parcel and they smashed it in half. A Karcher carpet cleaner how hard is it to do that! Offer the £200 compensation but not the £19 I paid for the privilege! Use a company that values customer loyalty!
About Parcel2Go
Are you looking for a parcel delivery alternative? Somewhere potentially cheaper that will provide the best available price when sending a parcel? Many of us send parcels to our connections all over the UK, whether it's a birthday present to loved ones in Brighton, or a product sample to business partners in Edinburgh. If you're looking to change your usual delivery service, then perhaps Parcel2Go is the place for you. But be sure to check out our customer reviews for Parcel2Go or reviews of ParcelCompare for real experiences with this company.
About Parcel2Go
Parcel2Go aim to provide a parcel service for customers that is quick, easy and hassle free. They work with some of the world's largest courier services, including UPS, Hermes and Parcelforce, helping you to send a parcel to over 180 countries worldwide, with a reputation for efficient UK parcel delivery. They offer customers among the most competitive parcel delivery prices on the market, and aim to secure deals with high-profile global suppliers on express and next-day delivery services UK wide.
Services of Parcel2Go
Customers can receive instant quotes and compare from a range of courier delivery services, send their parcel via the service they require and save on delivery. This can be done via the company's easy e-commerce shipping solution Smart Send, where customers can tailor preferences for each item sent - including the prefered courier or payment method. Smart Send also saves time by importing item details and delivery addresses from e-commerce channels - rather than having to type these in manually, and the Smart Send service is free to use. Smart Send also integrates popular selling platforms such as eBay, Amazon and Etsy. Parcel2Go also offer a wide range of options from parcel delivery companies and carriers to ensure the maximum flexibility for customers, meaning that booking a parcel UK pick up service gives customers the freedom to fit their logistical needs around their schedule - whatever the required service. When an order is placed, the contract and payment is recognised by Parcel2Go and their customer service team is available 24 hours every day in case of any issues or concerns.
Complaints, Compliments and Tips for Parcel2Go
Have you ever used Parcel2Go before? If so, we would love to hear from you. How was your experience with this company? Did you find that the delivery was prompt? Did you find communicating with customer service to be easy and efficient? Did you parcel arrive undamaged? Would you recommend Parcel2Go to a friend? Leave a rating and review to tell us more about this company and help others decide whether to use the Parcel2Go service or not.
Will Parcel2Go deliver your parcel efficiently at no extra cost? Read customer reviews about their delivery service, courier service and import services for parcels.
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Last update: November 2025
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Review with most votes
VERY GOOD
I send most of my parcels with P2Go as they are cheaper than Hermes .. I have only had one broken item in a number of years and was fully refunded when I emailed photo of the pa... Read onBy: caffeinelover