The phone is one of the most easy ways to reach someone. Writings like emails, text messages and letters does not always come across as you intend to and sometimes there’s nothing better than to have a direct reply or just to hear the other’s voice. But in order to be able to make a phone call, you will need a mobile and a provider that gives you access to the broadband network. One of the companies that does that is Post Office Broadband. But what kind of telephone connection do they offer? And what is their customer service department like? Are the people that work there friendly and helpful? The best way to find that out is by reading customer reviews of customers that are already connected to Post Office Broadband or have been so in the past. Their reviews can help you to decide if Post Office Broadband might provide the right kind of mobile phone service for you.
About Post Office Broadband
Post Office Broadband, also known as Post Office Home Phone, is a company that offers landline phone connections. Their phone services include unlimited calls to UK landline numbers and free weekend calls to all UK landlines. In case you often make calls to other countries, their international saver options offers unlimited calls to Post Office’s top 40 countries and 50% off on all the calls that you make to other countries. And they provide you with free caller display so you will already know who is calling you before you decide to answer the phone (or ignore it, of course. Your choice). Because changing your phone number can be quite a hassle they provide the option to keep your own phone number. That way you won’t have to inform everyone that you have a new pjone number and won’t miss any phone calls because they dialed your old number. Besides home phone services they also offer unlimited broadband.
Do you still recognise this old type of rotary dial phone?
Services of Post Office Broadband
You can get home phone by filling in some personal details on their website. If you do, Post Office Home Phone will send you a welcome pack with everything you need to get started. You can pay at once, but you can also pay your bill via cash or direct debit. And if needed, they can of course be contacted. They provide you with a phone number that you can call to.
Complaints, Compliments and Tips for Post Office Broadband
Do you already call via Post Office Broadband? In that case, we from BritainReviews would like to know all about your experience. Do they offer good telephone reception, or do your calls often don’t get through? Do you often encounter technical difficulties? And what does Post Office Broadband do if you try to get them to help you out? Please let us know via a customer review. Your review can help others to find out what kind of company Post Office Broadband really is. That way they can make an informed decision to choose for Post Office Broadband or not.
Does Post Office Broadband offer good phone reception? And good customer service? Read all about this home phone and landline provider.
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I bought the cheapest ADSL basic package which was a mistake on reflection.
The main problem is the ancient cheap and nasty WiFi router. It uses the 802.11 b/g/n protocol which was superceded by 802.11 ac in December 2013 nearly seven years ago. It is also not dual-band and utilises only the 2.4 GHz band.
As a result my Canon WiFi printer could not be found on the network, my Chromecast plugged into the TV was very erratic and unreliable and WiFi coverage in the upstairs rooms was very patchy.
My many complaints to the ISP were either ignored or responded to by standard unhelpful emails. Eventually after writing a very strongly-worded email to them, I got a telephone response and a BT Openreach technician was despatched to check the line. He found nothing of any consequence.
Ultimately the Post Office agreed to compensate me £30 and agreed to waive the early cancellation fee.
Once I had switched to another ISP all of these problems magically dissappeared.
I planned to get life insurance. The post office did the really good job. i really liked that they really understand the meaning of life insurance and how much it is important for a personal life. i really amazed that they are offering so much option in life insurance that made my life so much easier.their conditions and rules are really good, i am sure that i never had so many good options and experience here.
Soo slow. Between 4-6mb. Started switching the router off at night and dropped to 1.5! Issues of dropping out. Customer service just finds another way to delay a fix. After one contact, though, it went up to 10mb. Dropped back down within 2 days though.
Since I switched in January this year from Plusnet I have had nothing but trouble. I originally paid for their deal of £15.90 but two weeks in and numerous times with no internet connection at all and several calls to the customer service department, they advised that I had to move to fibre as this would solve the problem - if I left I would be penalised with an early termination fee (amount unknown). I am now on week one of fibre, I cant connect to one of the TV's in the house so purchased an extender which apparently post office don't support and block. My last call to them was one of a promise that they would ring me back with an engineers appointment on Sat but true to form there has been no phone call. The dread of sitting on the phone to customer service again for over an hour fills me dread and I am still in month one of my contract. Another issue that they don't tell you in the small print is that they don't support wireless printing at all regardless of package!!!
Just appalling. During contract the speeds are highly variable with periods of it being completely Unusable. Request technical support and the best you can expect are e-mails telling you they've tested your line and everything's fine so they're considering the case closed. Woe betide anyone calling towards the end of the contract and hoping to cancel with some peace of mind that they'll know what Post Office will charge them as early termination charges are pulled out of thin air but they "can't tell you what your final bill is cos it hasn't been produced yet" (And that from the billing department).
Just save yourself the hassle and use a company which knows its backside from its elbow.