Placed an order on 21st May, money debited from my account 22nd May. No confirmation of order received. Called and was told electronically that their line wAS busy and I could email. Emailed my concerns and received a scripted email response to say that my email had been received and rep would be in touch within 24-48 hours. Waited 48 business hours without a response and so called them again this time leaving a message asking them to contact me urgently. After another 2 days no response so emailed again expressing my concerns and again asking them to contact me asap. No response for the next 2 days so finally tried to call again. Mailbox now full and therefore cannot take messages on one number, the other number gives you options to choose from but when you select them nothing happens you just get the same automated message giving you same the options! Have contacted my bank to register a fraudulent transaction, will be contacting trading standards to report the same. DO NOT USE!!