If there was an option of zero stars I would have used it!
Ordered my items 2 months ago and still have nothing,no contact from them at all to explain why except the rep (lies) to the emails and phone calls initiated by me with the last one being Saturday the 29th of July where the customer services representative promised me he would email directly after my phone call giving me the updated delivery time of beginning of August,guess what,it's now Monday morning and I'm still waiting.
Worst customer service ever!
Was contacted by them (first time ever) on the Monday after this review with the acknowledgment that 2 months was too long to wait and to give them 1-2 days to investigate,well here we are 5 days later from their email and yes you guessed it nothing at all from them!
This company has basically stolen my money and lied to me from the first contact with them,avoid at all costs!
The Saturday after the above happened I received a phone call from a them telling me that my order was in the warehouse and it would be despatched with urgency at the beginning of the week,here we are at Thursday and nothing from them!
We are now at the 27th of November (yes this has been going on for 6 months) and I have just cancelled the 3rd replacement table with this lot as the first two were damaged,obviously no quality control.
They told me 2 weeks ago it would be delivered by their supplier but as usual I have to go looking for info from them,they then tell me that their supplier didn't send it,no reason why and no answers to the questions i asked them particularly about my full refund and some compensation for the 6 months I've had to wait for a bloody coffee table.all they asked me was the old table in it's original packaging for pick up.
The WORST company I have ever had to deal with in my whole life,avoid like the plague!
2 days more have now passed and no reply back asking about my refund,only message I got from them was to ask to put a label on the package and to warn me that there will be a 35 GBP charge if I'm not in when the courier comes,after all I've been through with this company that is just brass necked at its best