OLPRO - Overall Rating based on 7 reviews
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Cocoon Breeze Awning
I bought a Cocoon Breeze awning from this company back in August and used it for a camping trip in September. However, when we went camping again over the May bank holiday, we found that all three inner tubes wouldn't inflate. We were stuck over 300 miles away from home with no place to sleep for three nights with a young family. Olpro acknowledged that there was an issue with the inner tubes due to a bad batch but did not recall any defective products. Their customer service was really unhelpful, refusing to offer a refund as we were outside the 28-day return window. We had no other option but to buy a new tent from a different store out of desperation, making our journey even longer and more stressful. Their suggestion to sell the faulty tent privately to get some money back was terrible, passing on the problem to another family without warning.
Cancelled accidental order
I made a mistake by ordering something on the website but quickly realised and tried to cancel. Despite contacting customer service right away, the item was still sent to me, causing a lot of hassle and extra costs for the return. I was really disappointed with the customer service as my request wasn't dealt with properly.
2 man tent
First tent supplied with faulty zip, nightmare customer service, finally replacement arri Ed day before holiday. No time to Check and it leaked like a sieve, can't face talking to the rude customer service manager so buying a Vango
cubo breeze
Beware of the warranty exclusions**** I brought a Cubo Breeze awning and the air beam burst, only used it a handful of times. When I contacted Olpro about it they said the part is not covered by warranty, apparently air beams and zips are not covered - fair enough I should have checked before purchasing that this product comes with no warranty. Without an airbeam the product is useless. Anyway it is what it is but the problem is I want to use my Cubo Breeze awning so I asked if I codl by the airbeam part separate and have had no response despite sending 3 emails! Ok i get the airbeam is not covered but if I cant buy the part then the whole thing is useless. AVOID AIRBEAM PRODUCTS THEY WILL BREAK IT IS JUST A MATTER OF TIME
Windbreaker
Beach hut theme
Ordered on 20th
8 days ago still waiting for it
Logged in and asll its says is awaiting shipment I'm only in Northern Ireland come on
Taken the payment and still hasn't been shipped no tracking number given !! No further emails submitted a form complaining hope they reply
Why take payment if not dispatched?Awning
Order place on Saturday for 24hr delivery. Now been told will arrive Friday. Weekend ruined could have got something else somewhere else. Leaving Friday morning. Ignores the online chat if you ask for money back.
Just over all very poorly run business. Hope there products are better than their service.
Update 8 days after order still no awning. But it's too late now and no longer required. Refusing to acknowledge my refund request. Keeps saying its on the truck and will be with you.
Now have had to raise a case with PayPal to try get my money back.
My order number is 30381. So you know who IOLPRO, the best camping supplies, no other name around
I keep falling back to the OLPRO for camping supplies, as I do that very often and love to. Since the college, we have some pact to travel and go for adventures. And that I same did with my family- my wife and kids too.
I have been purchasing camping equipments, it is camping tents, pegs, foam tiles and lot of other gears and fun acessories to add up. for like last few years.
I actually tried to get some stuff from other website, but it turns out not much well or as expected, then I realized for standard an ideal stuff, all one can need is right here.
