All reviews of Aimée Greenwood
Review about: Straight My Teeth
Clear aligners
DO NOT STRAIGHTEN YOUR TEETH WITH THIS COMPANY!! AWFUL SERVICE & THEY REFUSE TO GIVE ME A REFUND, EVEN THOUGH NO TREATMENT HAS STARTED. TRYING TO MAKE ME PAY £69 FOR NOTHING! DON'T WASTE YOUR TIME AND PAY A LITTLE MORE FOR A REPUTABLE COMPANY!!!
It was really hard to do the impressions, honestly, they are not user-friendly and should be done by a professional. I wasted my first kit that was sent, in it were 4 chances to get it right, didn't go right so I had to pay £15 to have another kit sent. after 3 more tries, I got it wrong, but the last try was the best so far so I sent it. it took about 2 weeks and they sent the 3d scan via email, this shows what my teeth will look like after treatment has finished.
The main reason why I wanted to sort my teeth out is because of my overbite, I can fit the tip of my finger under my overbite. I also have overlapping front teeth and overlapping bottom teeth. In the 3d scan that was sent the overbite didn't change at all, in fact, they made it worse. One of the front teeth is protruding out because it is crossing over the one stuck under it. In the scan, they brought the tooth that was stuck under the protruding tooth straight and to the same level as the one protruding. so then I had two protruding front teeth. That didn't fix overbite at all. I told them all this and again another 3d scan was sent, but the overbite did not change. That was the whole reason why I went with this company as I have seen other reviews online with them fixing an overbite. I was not happy with the results of the 3d scans sent and they claimed to not be able to fix my overbite. This doesn't make sense to me as I have seen others with the same problem being fixed.
I told them that I want a refund, and they came back 6 times and said in emails that they will give a discount. I refused each time because why would I spend over £600 when they can't fix my issue, still now there is no proper explanation for why. The company is trying to make me pay £69 for a refund. it has been weeks and I still refuse to pay. Their reasoning is because that is how much it cost for the kit. but I only paid £15 for a new kit to be sent to me, with all the exact same stuff in as the one sent to me in the first place. Initially, they didn't send a cheek retractor that was meant to come with the kit, so they should be discounting that at least, as not everything that was meant to be in the kit was sent. So why am I being made to pay £69? Especially when they can't even provide the service that I need! I am refusing to pay it, I want my refund. I will spread this same review and message everywhere I can till the company responds to me properly and sort this out.