Bon Marche Reviews

: 4
25% Would buy here again

Spotlight: What are our customers saying?
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A
Anne
Ordered two pairs of cropped trousers from bon marche never received them asked numerous times for my money back still havent had it called customer services who clearly didnt care still waiting fo...Read on
P
Patricia Swaby
I bought a pair of jeans, a blouse and a raincoat which were not very good quality so I returned them. The jeans and blouse were packed back into the bag they arrived in with a return slip and the ...Read on
K
Kanwal
Horrible horrible customer service manager that isnt upto the job position.Read on
M
Mrs wood
Ordered straight leg jeans, received something a teenager would wear. They were so tight on the legs they should be called skinny jeans. Bon marche usually cater for older women so thought I was sa...Read on

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cropped trousers

    Ordered two pairs of cropped trousers from bon marche never received them asked numerous times for my money back still havent had it called customer services who clearly didnt care still waiting for an answer i wont shop on line with these again


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Clothes

    I bought a pair of jeans, a blouse and a raincoat which were not very good quality so I returned them. The jeans and blouse were packed back into the bag they arrived in with a return slip and the coat was packed in the bag it had arrived in with a return slip and both these bags had their order number on them. I then put the two bags into one outer bag and sealed it. The return label supplied was placed on the bag. Purepay Retail refunded for the jeans and blouse but not the coat. They have obviously received the coat but customer service do not want to know and refuse to help...Bon Marche used to be an excellent shop before it was bought out and now, along with a few other stores, is owned by Purepay Retail and is no longer a store to trust. As far as I am concerned they have stolen £50 from a pensioner and people should be careful when dealing with them. Who or what is Purepay Retail? Stay clear.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Clothes

    Horrible horrible customer service manager that isnt upto the job position.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Jeans

    Ordered straight leg jeans, received something a teenager would wear. They were so tight on the legs they should be called skinny jeans. Bon marche usually cater for older women so thought I was safe, cost £3.50 for delivery and now have to pay to return them as all their shops have closed. Will not use them again although have shopped there for years. E mailed customer service but no response

    You have had a refund due .to me for a month i due have proof of poastsage


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