All reviews of Alexander Butler
Review about: England Rugby Store
England Rugby merchandise
I used to really enjoy going to the England Rugby store in person, but now that they've teamed up with another company, it's just not the same. This new company, Fanatics or Kitbag, have started adding a handling fee to every order, which I find quite ridiculous. I've never encountered this kind of thing before, and it feels like they're just trying to get more money out of us customers. To top it off, they charge £6 for returns and the whole refund process is painfully slow. I sent something back via Royal Mail two weeks ago and I've heard nothing back about getting my money back. It's so annoying and disheartening to see the England Rugby store's good name being dragged through the mud by being associated with a company that seems to care more about making a profit than taking care of its customers. Until they ditch Fanatics or Kitbag, I won't be spending any more money with them.
Review about: Etihad Airways
Flight changed to Air Arabia
So, I was just supposed to fly with one airline, right? But then, they go and change it up on me to another one! I had to fork out extra cash to take my bike with me, which wasn't the deal at all, because it would've been free with the original airline. The folks at the airport customer service weren't much help, and when I tried reaching out to the original airline online, I got completely ghosted. I won't be booking a flight with them again if I have any say in it.