Etihad Airways - Overall Rating based on 22 reviews
Featured Reviews
Reviews (22)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Recent flight experience
I recently had a terrible experience flying with this airline. The flight was delayed for more than 4 hours, the staff hardly communicated with us, and the gate was changed three times without warning. Couldn't even find the crew during the flight, it seemed like they were avoiding us on purpose. The plane was so cold, it felt like we were in an icebox. The food onboard was awful, tasted like something from a bin. And don't even get me started on the layover in Abu Dhabi - it was a disaster. The website didn't work, couldn't get help on the phone, and when I finally spoke to someone, they wanted to charge me for a flight change when it was clearly their mistake. Stay away from this airline, it's not worth it.
Flight booking experience
I'd steer clear of this scam, mate. They lure you in with low-cost flights, but once you've paid up, they go ahead and cancel your booking. And don't even think about getting a refund, it's a lost cause. I've been waiting for my cash since June 2023, went through the whole arbitration process and still no luck. Best bet is to go with a different airline and save yourself the hassle.
Long-haul flight experience
My recent long-haul flight was a real letdown. As soon as I got on board, I felt how freezing it was inside the cabin. Even with two blankets, I couldn't stand the cold all through the flight. And to top it off, the entertainment system wasn't working, leaving me with no way to pass the time. The food was also a disappointment, served in unappetising brown bags that reminded me of fast food. The whole vibe of the cabin was unpleasant and uncomfortable, definitely one of my worst flight experiences. I won't be flying with this airline again, that's for sure.
Online check-in seat selection fee
I was really disappointed when I found out that there was an extra charge for picking seats during online check-in with this airline. It seemed like something budget airlines do, not a well-known international airline like this one. The whole thing left me feeling a bit miffed and made me wonder about the customer service they offer. Long story short, I won't be flying with them again.
Flight experience feedback
The aircraft was pretty good overall, much more comfortable on the Airbus than the Boeing. The entertainment selection was decent, but there wasn't much legroom on the Boeing whenever the person in front leaned back. We had a pretty annoying 2-hour delay on one of our flights, which was quite frustrating.
Flight booking
I've just booked a flight with this airline and I must say, my experience was actually really good. Despite some bad reviews I read beforehand, I found the airport staff and flight attendants to be really friendly and professional. The flight itself was nice and I didn't face any problems at all throughout my journey.
Flights from Phuket to Abu Dhabi and from Abu Dhabi to Munich for my family
I was pretty disappointed with my recent flight with the airline. I flew from Phuket to Abu Dhabi and encountered some problems with the crew. I gave up my seat for a child to sit with their parent, but ended up not getting any food or drinks. When I asked for water, it was brought to me without even a sorry. The crew didn't seem very professional or well-trained, and the service was below par.
The same things happened on my next flight from Abu Dhabi to Munich. I had to ask multiple times for coffee after we'd finished eating. It got to the point where the crew were questioning me as if I'd done something wrong. Overall, the service was unfriendly and unprofessional, and I felt really uncomfortable with the airline staff.UK to Australia flights
The trip to Abu Dhabi on the plane was pretty good, but the flight to Sydney was so cramped and uncomfortable. The TV and music choices were not great, and there was no WiFi or live TV. The food and drinks were just average, nothing to write home about.
Recent Etihad Airways experience
I had a disappointing experience with Etihad Airways recently. I was really hoping that things had got better over the years, but it seems like they've actually gone downhill. The customer service was really lacking, and overall, it just wasn't a great experience.
Family trip
I recently booked a family trip with this airline and had a bit of a rough time. When we got there, my son's pram was all messed up, and when I tried to get help from customer service, they weren't much help at all. It felt like they didn't really care about what happened, and it left me feeling pretty frustrated and disappointed. I've flown with airlines like Emirates and Singapore before, and the service was much better in comparison.
Flight experience with exceptional steward
I just wanted to share my recent flight experience with your airline - it was really exceptional, all thanks to this one steward who really stood out. When I flew from Abu Dhabi to Amsterdam on the 13th of April, I was lucky enough to have Mdiam looking after me. He was so friendly, helpful, great with kids, and you could tell he genuinely cared about us passengers. I've never come across a steward who was so dedicated and had such amazing customer service skills before. Mdiam definitely deserves a shoutout for his hard work and how well he looks after everyone on board.
Cancelled flight inconvenience
This airline is an absolute joke. They cancelled our flights and put us on really inconvenient ones, but have totally let us down when it comes to customer service. They promised a manager would call me back, but that never happened, so I'm left here still waiting for answers. It's just not on to treat customers like this, especially when they've already messed up our travel plans. Etihad's unprofessionalism and lack of care for customers is really shocking.
Broken ankle issue
I had a real problem with them not letting me change my flight when I broke my ankle and had to go for rehab. Can you believe it? They said it wasn't a good enough reason for a travel voucher, which is just not fair. All we wanted was to be able to change the flight when I was better. But no, they weren't flexible or sympathetic at all. We definitely won't be flying with them anymore.
My flight experience
I had an amazing flight! It was so good - the staff were really friendly and helpful, the food was delicious, and we had a great time. Some folks have said negative stuff about this airline, but I totally disagree. I reckon they're the best compared to other airlines. Thanks a lot!
Flight booking experience
I had a really frustrating experience with the airline recently when I tried to get on my flight to Australia. Even though I had my tickets, Australian visa, and passport with me, they wouldn't let me on board because I didn't have the credit card I used to buy the ticket. I felt like their requirement for that specific credit card as a security measure was over the top and it caused me a lot of stress and hassle.
Flight changed to Air Arabia
So, I was just supposed to fly with one airline, right? But then, they go and change it up on me to another one! I had to fork out extra cash to take my bike with me, which wasn't the deal at all, because it would've been free with the original airline. The folks at the airport customer service weren't much help, and when I tried reaching out to the original airline online, I got completely ghosted. I won't be booking a flight with them again if I have any say in it.
Flight experience from Munich to Phuket
I flew from Munich to Phuket recently and I have to say, I was really impressed with the whole experience. Firstly, all the flights were on time which is always a bonus when flying. The staff were really friendly and attentive, which made the journey even better. The legroom on the seats was great, even on the standard seats. The meals they served were delicious and better than I expected. The transit area was big and made waiting for my connecting flight easy. Overall, I'll definitely choose this airline whenever I can, as it's good value for money.
Cancelled flight without replacement, unanswered emails, refund received late.
Etihad cancelled my flight and didn't give me a new one, even though they still have the same Zürich-Tokio ticket available for just a bit more money. I sent them two emails but they didn't respond. It took ages to get my refund, so I am very disappointed and only giving them one star.
Recent flight experience
My last flight was a complete letdown. When I tried to reach out to customer support via email and their app, the agents were rude and unhelpful. It was obvious they didn't appreciate my loyalty as someone who's been flying with them for over a decade, taking at least 4 flights per year. The service during the flight was below average, and the staff seemed disinterested in making our journey enjoyable. All in all, my recent experience was really awful and I'm very disappointed.
Flight booked with luggage, date change issue
I've gone and booked myself a flight with an extra bag for the trip there and back. The thing is, I needed to change my departure date, and they made me fork out extra cash. Fair enough, fair enough. But here's the kicker - when I received my new E-ticket, there was no luggage allowance for the return journey. I've been on the phone with this airline for a good 2 months trying to sort it out, but all they keep telling me is that the supervisor is tied up in a long meeting (going on for over 15 days now) and that there's some kind of investigation underway. They messed up, but they won't own up to it or make any effort to sort it out. It's beyond frustrating! I swear, I'll never be flying with them again. On top of that, Air France is offering direct flights to Abu Dhabi now, so why bother dealing with this hassle?
Review with most votes
Save heaven
Read on