Etihad Airways Reviews

: 22
41% Would buy here again

Most relevant positive review

  2024-03-18
Flight booking
I've just booked a flight with this airline and I must say, my experience was actually reall...Read on
joshua

Most relevant negative review

  2024-05-28
Recent flight experience
I recently had a terrible experience flying with this airline. The flight was delayed for more th...Read on
Heather

Reviews (22)

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    Save heaven

    Etihad airways are save heaven to travel with and at an affordable price. I must say that my experience with them was spectacular because they developed some special ways to make their clients to enjoy travelling. They are really first class airline in terms of management, in making their client feel comfortable, and enjoy luxury, etc. Their specialty is in making you to enjoy your journey to the fullest without any regrets. They serve you based on your taste. If you are like my kind of person who enjoys space and privacy, I will advise you to travel with Etihad airways because they will definitely provide with the kind of service you would want. They will give you First Class travelling experience and I assure you that you are going to enjoy great food at a time when you're hungry, you can also sleep effortlessly on a fully-flat bed, and just enjoy the privacy of Etihad Airways cabins. I really recommend Etihad airways to all my friends who need to make distant journey because I know they will really enjoy it also. With Etihad you will experience first class journey.


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    Flight experience with exceptional steward

    I just wanted to share my recent flight experience with your airline - it was really exceptional, all thanks to this one steward who really stood out. When I flew from Abu Dhabi to Amsterdam on the 13th of April, I was lucky enough to have Mdiam looking after me. He was so friendly, helpful, great with kids, and you could tell he genuinely cared about us passengers. I've never come across a steward who was so dedicated and had such amazing customer service skills before. Mdiam definitely deserves a shoutout for his hard work and how well he looks after everyone on board.


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    Flight experience from Munich to Phuket

    I flew from Munich to Phuket recently and I have to say, I was really impressed with the whole experience. Firstly, all the flights were on time which is always a bonus when flying. The staff were really friendly and attentive, which made the journey even better. The legroom on the seats was great, even on the standard seats. The meals they served were delicious and better than I expected. The transit area was big and made waiting for my connecting flight easy. Overall, I'll definitely choose this airline whenever I can, as it's good value for money.


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    Flight booking

    I've just booked a flight with this airline and I must say, my experience was actually really good. Despite some bad reviews I read beforehand, I found the airport staff and flight attendants to be really friendly and professional. The flight itself was nice and I didn't face any problems at all throughout my journey.


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    Recent flight experience

    I recently had a terrible experience flying with this airline. The flight was delayed for more than 4 hours, the staff hardly communicated with us, and the gate was changed three times without warning. Couldn't even find the crew during the flight, it seemed like they were avoiding us on purpose. The plane was so cold, it felt like we were in an icebox. The food onboard was awful, tasted like something from a bin. And don't even get me started on the layover in Abu Dhabi - it was a disaster. The website didn't work, couldn't get help on the phone, and when I finally spoke to someone, they wanted to charge me for a flight change when it was clearly their mistake. Stay away from this airline, it's not worth it.


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    Flight booking experience

    I'd steer clear of this scam, mate. They lure you in with low-cost flights, but once you've paid up, they go ahead and cancel your booking. And don't even think about getting a refund, it's a lost cause. I've been waiting for my cash since June 2023, went through the whole arbitration process and still no luck. Best bet is to go with a different airline and save yourself the hassle.


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    My flight experience

    I had an amazing flight! It was so good - the staff were really friendly and helpful, the food was delicious, and we had a great time. Some folks have said negative stuff about this airline, but I totally disagree. I reckon they're the best compared to other airlines. Thanks a lot!


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    Long-haul flight experience

    My recent long-haul flight was a real letdown. As soon as I got on board, I felt how freezing it was inside the cabin. Even with two blankets, I couldn't stand the cold all through the flight. And to top it off, the entertainment system wasn't working, leaving me with no way to pass the time. The food was also a disappointment, served in unappetising brown bags that reminded me of fast food. The whole vibe of the cabin was unpleasant and uncomfortable, definitely one of my worst flight experiences. I won't be flying with this airline again, that's for sure.


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    Online check-in seat selection fee

    I was really disappointed when I found out that there was an extra charge for picking seats during online check-in with this airline. It seemed like something budget airlines do, not a well-known international airline like this one. The whole thing left me feeling a bit miffed and made me wonder about the customer service they offer. Long story short, I won't be flying with them again.


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    Flight experience feedback

    The aircraft was pretty good overall, much more comfortable on the Airbus than the Boeing. The entertainment selection was decent, but there wasn't much legroom on the Boeing whenever the person in front leaned back. We had a pretty annoying 2-hour delay on one of our flights, which was quite frustrating.


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    Flights from Phuket to Abu Dhabi and from Abu Dhabi to Munich for my family

    I was pretty disappointed with my recent flight with the airline. I flew from Phuket to Abu Dhabi and encountered some problems with the crew. I gave up my seat for a child to sit with their parent, but ended up not getting any food or drinks. When I asked for water, it was brought to me without even a sorry. The crew didn't seem very professional or well-trained, and the service was below par.

    The same things happened on my next flight from Abu Dhabi to Munich. I had to ask multiple times for coffee after we'd finished eating. It got to the point where the crew were questioning me as if I'd done something wrong. Overall, the service was unfriendly and unprofessional, and I felt really uncomfortable with the airline staff.


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    UK to Australia flights

    The trip to Abu Dhabi on the plane was pretty good, but the flight to Sydney was so cramped and uncomfortable. The TV and music choices were not great, and there was no WiFi or live TV. The food and drinks were just average, nothing to write home about.


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    Recent Etihad Airways experience

    I had a disappointing experience with Etihad Airways recently. I was really hoping that things had got better over the years, but it seems like they've actually gone downhill. The customer service was really lacking, and overall, it just wasn't a great experience.


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    Family trip

    I recently booked a family trip with this airline and had a bit of a rough time. When we got there, my son's pram was all messed up, and when I tried to get help from customer service, they weren't much help at all. It felt like they didn't really care about what happened, and it left me feeling pretty frustrated and disappointed. I've flown with airlines like Emirates and Singapore before, and the service was much better in comparison.


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    Cancelled flight inconvenience

    This airline is an absolute joke. They cancelled our flights and put us on really inconvenient ones, but have totally let us down when it comes to customer service. They promised a manager would call me back, but that never happened, so I'm left here still waiting for answers. It's just not on to treat customers like this, especially when they've already messed up our travel plans. Etihad's unprofessionalism and lack of care for customers is really shocking.


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    Broken ankle issue

    I had a real problem with them not letting me change my flight when I broke my ankle and had to go for rehab. Can you believe it? They said it wasn't a good enough reason for a travel voucher, which is just not fair. All we wanted was to be able to change the flight when I was better. But no, they weren't flexible or sympathetic at all. We definitely won't be flying with them anymore.


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