England Rugby Store

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England Rugby Store

17% Would buy here again

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Spotlight: What are our customers saying?

F
Frank Michum
England Rugby let me think out of my sceptical thinking of ' not buying sports stuff online' so I was quite impressed the quality they assure, brands variety and actually they have everything a rug...Read on
A
Allison
Absolutely HORRENDOUS experience, the worst I have ever experienced from a company. This is what you get from trying to support your team! I have been chasing various parts of this order since No...Read on
W
Wendy Beckett
Wish I'd read some reviews before I made this purchase. Assumed, as the shop, was on the RFU site that it would be trustworthy - both my daughters play rugby and we have lots of dealings with the R...Read on
J
Jenny
Products are ok, postage is extortionate considering it doesn’t arrive on time and arrives damaged. Customer service is appalling and on that basis would not order from them again, better off order...Read on
G
Greig Mitchell
Quite possibly the worst buying experience I have ever had. I have spent the last 2 months trying to get a refund on returned/ cancelled items. Their levels of incompetence are unbelievable. Ive tr...Read on

All reviews (6)

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    BEST ONLINE STORE FOR RUGBY SPORT ACCESSORIES

    England Rugby let me think out of my sceptical thinking of ' not buying sports stuff online' so I was quite impressed the quality they assure, brands variety and actually they have everything a rugby player want to buy whether one is professional or hobbyist or a student player in his school.
    So I love to shop from here.


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    England Rugby Shirts

    Absolutely HORRENDOUS experience, the worst I have ever experienced from a company.
    This is what you get from trying to support your team!
    I have been chasing various parts of this order since Nov 20, it is now Mar 21. I have lost count of the number of emails sent back and forth. I WISH I had cancelled this order when it failed to arrive time and time again in the beginning...regardless of being changed extortionate amounts for next day P&P! Customer services have not got a clue, they do not read your emails just send you to their website, which was obviously my first point of call, but does not answer the problems I am experiencing....hence.... customer services!
    I am STILL chasing money I am owed, in excess of £130.00, as they have now sent it to the wrong account.....not mine! I am now having to start emailing to chase my money!
    THIS WHOLE PROCESS....WHICH IS STILL NOT RESOLVED....IS PAINFUL!!!!!!!!!!!!!


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    Duvet set and stationery set

    Wish I'd read some reviews before I made this purchase. Assumed, as the shop, was on the RFU site that it would be trustworthy - both my daughters play rugby and we have lots of dealings with the RFU
    Ordered on 30th November and site said delivery would be 9th-16th December. Never arrived, no response from customer service. Had to spend more money to buy different Christmas present for my daughter and still have not got either the goods or my money.


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    Gifts

    Products are ok, postage is extortionate considering it doesn’t arrive on time and arrives damaged. Customer service is appalling and on that basis would not order from them again, better off ordering from 3rd party site. 23 emails to and fro and still problem has not been sorted satisfactorily. Avoid at all costs.


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    multiple items

    Quite possibly the worst buying experience I have ever had. I have spent the last 2 months trying to get a refund on returned/ cancelled items. Their levels of incompetence are unbelievable. Ive tried messaging, calling, emailing, social media but they are absolutely useless. DO NOT BUY FROM THEM unless you want to spend hours of time getting nowhere and potentially be out of pocket on top. DO NOT BUY!!


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    T shirt

    They do not despatch your items
    They ignore your emails
    There customer service team is shocking.
    Do not buy anything from them because you are likely not to get it


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