All reviews of Alice Wood
Review about: Girotti Shoes
Loafers purchase
I bought this really nice pair of loafers from their website, was so excited to get them. But, when they arrived, they were too small. I got in touch with customer service to ask for a refund and return label - no reply. I also asked about sending back the other size I ordered, no response again. It's a shame, they promised "Free Delivery and Returns," but didn't follow through.
Review about: End Clothing
Clothing item
I bought some clothes from that shop the other day, but they didn't fit me properly. So, I sent them back the next day using the QR code they gave me. I dropped it off at the Royal Mail and got a receipt. But it's been more than a week now, and I haven't heard anything from them about my return. No message to say they've got it or that they're sorting it out. It's a bit disappointing that they're not keeping me in the loop, makes me question their customer service.