All reviews of Caitlin Anderson
Review about: Annoushka
Chain replacement
I had to get in touch with customer service because a chain I bought a few months ago ended up breaking. It was a bit disappointing, but I was really surprised by how quick and efficient the customer service team was. They got back to me on the same day, organised for the chain to be picked up promptly, and sent me a replacement within two weeks. Even though it was a shame that the chain broke, I must say that the customer service was absolutely brilliant. I want to give a big shoutout to Sanaz from customer service for being so helpful and keeping me updated every step of the way.
Review about: Jacques Vert
Dress for son's wedding
I've had a really disappointing experience with this brand, to be honest. I bought a dress for my son's wedding and it arrived damaged. When I went to the local department store to exchange it, they said they couldn't help because the parent company is in Administration. The lack of communication and support I received during this tough situation was really upsetting. It's sad to see a popular brand like this struggling, and I hope they sort out their problems soon.