All reviews of Donna Saunders
Review about: Minerva Crafts
Cream rayon linen
Always a good choice of reasonably priced fabric but have now experienced the customer service side of the company and they are appalling. They sent 1/2 metre instead of 3 metres. I was asked to send a photo, which I did, no response. Sent a further 2 emails, no response. Called numerous times, no answer. Finally got through and they offered to send the other 2.5 metres of fabric (does anyone here actually sew!), Then said they would not refund or resend until I sent them back the half metre of fabric, which knowing their time scales, could be another month. The man on the phone repeatedly said 'I have apologised' without ever apologising.
I am so cross, I will not order from them again.
Ditto, fantastic shop, appalling customer service. After paying £20 for the privelidge of a 20% discount on "Special Days", I found their website to be totally inadequate to cope with the volume of interest on one of these "Special days". After asking for a cancellation and a return of the £20 fee, on account of not being able to access the promised discount, I was told they would honour a 20% for the following week for those not able to make their orders during the weekend. Based on this promise, I placed my order. Suffice to say, nearly a week later and 8 emails sent before I was granted a response, I am still waiting for that 20% discount to be applied to my order. Ditto I will not order from them again, I just wish I'd seen this review before giving them £20 for nothing but agro.