All reviews of Gina
Review about: Fonehouse
Samsung
phone was faulty from the start so I contacted EE who after a series of many tests which took around 3 weeks including giving me a replacement phone to see if the problem existed came to the conclusion that they would replace the phone as it was faulty. Eventually EE realised that the phone was not from themselves so asked me to contact fonehouse for a replacement. Fonehouse asked me to contact Samsung for a replacement who asked me to go back to fonehouse who then asked me to go back to Samsung who then asked me to revert back to fonehouse.
I then got through to Antony Chamberlain who asked me to obtain an email from EE to say that my phone was faulty and to explain what they have done. He said he would forward this to the manager. However I did not hear back from Antony Chamberlain despite many emails asking of any updates. However 5 days later, Friday, I managed to get hold of him and he said that by Sunday I would receive a new phone after I sent back my faulty phone. By Sunday I had not received a phone. Despite many emails asking Antony what was happening as he ignored them, I got hold of somebody called Sirajul Islam (Raj). He too promised me a new phone also, however this did not occur. I called customer services and spoke to Antony and when he realised it was me he put the phone down (it took me a long time to get through). Eventually I managed to get hold of him and he said that he would send a new phone the next day however at the same time I received an email from Sirajul saying that I will not be receiving a phone. When I returned my phone I was then told that they could not diagnose a fault however they did not say anything about diagnosing a fault as my new phone was going to be sent out the very day that I sent my old phone back. A new phone was to be sent out regardless. Also in many conversations with a woman called Liberty who insisted that Samsung should provide a fault report and despite me telling her that they did not diagnose a fault it was EE, she insisted that I do this. Samsung said they cannot provide a fault report as they themselves did not locate the fault but she insisted that they should. She spoke over me on each occasion and would not sympathize that they provided me with a faulty phone and insisted that it was over the 30 days which I explained it took EE a number of weeks to diagnosed their faulty phone.
I was even told that they could not guarantee that they would not involve debt recovery. I did not get any reassurance that my money would be returned so I had to contact my bank in the end to deal with this on my behalf which they did.
One occasion when Raj offered me a new phone he even asked me to pick a colour and said it was in stock however this never arrived either. I emailed many times trying to find out why why this was not actioned however he did not respond. This was very frustrating.
I was offered a new phone by Antony twice and once from Raj however these phones have never materialized.
I have gone through so much stress and so much time on the phone and nobody could admit that I had the right to be sent a completely new phone as their phone was faulty. I sent numerous emails (around 30 in total) however they were all ignored. I even made arrangements to be in when the phone was to be delivered. EE was willing to send me a phone until they realised it was not their responsibility. I had no idea that I would be chasing fonehouse for 3-weeks to no avail.
Considering this is a £600 phone I did not expect this treatment and I would very much not want anyone else to go through what I have gone through.
Regarding the reply Weronika.
Wow what a response. I made apx 15 calls and apx 30 emails were sent and NOTHING was ever sorted. Still no phone. Obviously your response is for public benefit.
Ps. Your staff were well aware that I would be mentioning names. I reminded them of this many times however they could have prevented this by complying with The Consumer Rights Act!!Review about: Shaw Academy
Sports and Nutrition
Wasn't expecting course to be so detailed but it was really good knowledge. Learnt a lot and definitely looking at the other courses Shaw Academy has to offer.