All reviews of GUILLAUME
Review about: Shuttle Direct
Economy Van for 6 people (Tenerife south airport)
To avoid and use taxi service directly on site.
Trip booked in advance for 30mins drive in Tenerife for 6 people. Taxi was supposed to wait for us at our arrival but nobody was actually awaiting for us and we had to wait 30mins after reminding their desk (they actually host different taxi company in the same small place).
Therefore for the price which was almost twice as real taxi meter price in our taxi, this was really not worth it. Also taxi driver had been given the wrong address (not his fault though). Fortunately, we found out at the beginning of the trip and gave him the correct address we booked with. I would avoid this taxi company since this was really not a good experience.
I have to highlighted I contacted them and their customer service replied (after chasing a few times) that they were not responsible and they felt they provided good service.Review about: Shaw Academy
Photo class
Very apreciate all the little class
We apologize for the inconvenience you experienced during your transfer in Tenerife. It is disheartening to hear that we fell short of your expectations and that your overall experience was not satisfactory.
We take your feedback seriously and will investigate the issues you encountered with our team. It is our goal to ensure a smooth and efficient service for all our customers, and we apologize for any delays or miscommunication that occurred in this instance.
Regarding the pricing, we strive to offer competitive rates while maintaining a high standard of service. We do not source taxis on general, but when there is a high demand exceeding private hire drivers we may have no alternative but use taxis. We understand your concerns about the difference in price compared to a regular taxi. We will review our pricing structure to ensure it aligns with the value we provide to our customers.
We regret any inconvenience caused by the confusion with the address. We rely on accurate information to provide a seamless experience, and we apologize for any inconvenience caused by this oversight.
Please be assured that we take your feedback seriously, and we will use it to improve our services. We appreciate your input and will work diligently to address the issues you mentioned.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer service team. We value your feedback and hope to have the opportunity to regain your trust in the future.