All reviews of I. Mitchell
Review about: ReduceMyExcess
One year policy purchase
I bought a year-long policy from this company about a year ago and just recently remembered that I had forgotten to cancel the automatic renewal. I wasn't even using a hire car at the moment and knew I wouldn't need cover for a few months, so I decided to get in touch with the company to ask for a refund until I needed it for hiring a car abroad. The customer service rep got back to me super quickly and was really understanding of my situation, agreeing straight away to refund the annual fee. I was really impressed by how efficient and willing they were to help me out.
Review about: Garden Sanctuary
Bike shed purchase
I recently bought a bike shed from this company and had a problem with the delivery at first. Delivery services and my address don't always get along, so there was a bit of a mix-up. Despite not having all the details due to my email being hacked, I got in touch with the company anyway. The customer service rep I spoke to was really helpful in tracking down my order and sorting out the problem quickly. They really went out of their way to make sure I got a second bike shed quickly, and it arrived in just 2 days. After the delivery, they even sent follow-up emails to check that the item had arrived and that I was happy with my purchase. The service I received reminded me of the good old days when customer care was top-notch. I'm really happy with my purchase and think it was a great deal.