ReduceMyExcess - Overall Rating based on 22 reviews
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10% discount refund received
I bought some extra insurance for my car hire on holiday recently. I thought it was funny that I got a discount offer for 10% off the day after I bought it. Surprisingly, I got a response really quickly, within 24 hours, apologising and giving me back the discount. Nadine, the person I dealt with, was really great at customer service and I was really thankful for what she did.
Windscreen damage claim
I had to make a claim after accidental windscreen damage on a rental car in Switzerland, and had to pay a £1400 excess charge. The process through the website was pretty straightforward, with a bunch of documents to upload, but all easy to get from well-known rental companies. The claim was sorted out quickly, fully paid without any bother, and really put my mind at ease. Customer service was brilliant too, with clear info before I claimed and hardly any waiting on the helpline. In general, really happy with the service and definitely going to get a policy every year from now on.
Excess insurance coverage
Recently on holiday, I had a little mishap with a hire car, but luckily I had excess insurance coverage which saved the day. Dealing with the claims process was pretty simple, just had one question to clarify. The price of the policy was fair and I was pleasantly surprised by how easy it was to make a claim. I wouldn't think twice about using this service again and would definitely recommend it to anyone else.
Quick and friendly customer service
The customer service at this company is absolutely fantastic. I had a couple of questions and changes that I needed to make to my policy, and the staff dealt with them quickly and in a really friendly way. Even though I haven't had to make a claim yet, I'm really impressed with their service up to now. I would definitely recommend them to anyone else.
Quick and easy car insurance excess cover
I've been coming to this place for a while now, and I have to say, the service I've gotten has been excellent. The prices are reasonable, and the customer service team is always helpful whenever I have any questions or problems. I especially liked how simple it was to stop my policy from renewing automatically with just a quick email. It's good to know that there's always someone there to help if I need it. All in all, I'm happy with my time here.
Subscription renewal issues
I've just had a really annoying experience with this company that likes to renew subscriptions without asking, takes ages to give refunds even when they say they will, and has basically no proper way to contact them for help, like no phone number or email or anything. Dealing with them was so frustrating and worrying - you just can't trust them to be responsible with your money.
Address change request
I got in touch with the company to update my address after moving house. I sent them an email and the staff were really helpful in sorting it out. They got back to me quickly and made sure my address was updated smoothly. I'm grateful for their helpfulness and for sorting it all out so fast.
Quick response and helpful customer service
I was really pleased with the customer service I got from this company. Nadine, the representative, was so helpful and friendly when I had a question. I loved how quickly they got back to me and how useful the service was overall. I've been a customer for a while, and after this great experience, I'll definitely be sticking with them in the future.
7 day cover, refund
So, I got a 7-day insurance policy for the car rental, but it turns out I didn't actually need it because the company made a big mistake. Luckily, Nadine was really helpful and managed to sort everything out for me. She kept me updated and even gave me a refund, apart from a £5 cancellation charge. It might not sound like much, but it made a big difference and really eased my stress at the time.
Recent claim refund experience
I've been with ReduceMyExcess for more than six years now, and recently I had to make my first claim. I was a bit anxious about it, as it was a substantial amount at £360. Luckily, I had all the necessary documents ready, and I'm happy to report that the refund process went smoothly. They reimbursed the full amount promptly, although there was a small £9.60 non-sterling transaction fee deducted, within just two weeks. I'm really pleased with how it all turned out and appreciative of their quick and efficient service. I'll definitely be recommending ReduceMyExcess to my friends and family after experiencing their reliable claim process firsthand.
One year policy purchase
I bought a year-long policy from this company about a year ago and just recently remembered that I had forgotten to cancel the automatic renewal. I wasn't even using a hire car at the moment and knew I wouldn't need cover for a few months, so I decided to get in touch with the company to ask for a refund until I needed it for hiring a car abroad. The customer service rep got back to me super quickly and was really understanding of my situation, agreeing straight away to refund the annual fee. I was really impressed by how efficient and willing they were to help me out.
Mistakenly purchased duplicate policy
I made a bit of a blunder by buying a new policy from this company when I already had a valid annual policy. When I realised my mistake, I got in touch with their customer service team to ask for a cancellation and refund. Charli responded quickly and was able to sort out the cancellation and refund for me with no fuss. It's really nice to deal with a company that actually pays attention to their customers and deals with their needs promptly. Their service is top-notch all the way.
Quick and efficient service
The team at this company really went the extra mile to help me with my excess insurance. They knew their stuff, were really patient, and gave top-notch customer service. Plus, their prices were really competitive. Overall, it was a great experience and I would definitely recommend them.
Travel insurance with great pricing and proactive communication
I got some travel insurance for a trip to Morocco last year and was really happy with the price they gave me. Luckily, I didn't need to use it at all while I was away. I liked that they sent me emails reminding me about renewing the policy for the next year and that I could cancel if I needed to. Their honesty and keeping in touch put my mind at ease during my trip. Since then, I've told loads of my mates about their services.
Policy amendment request
I recently had to make changes to my insurance policy while I was travelling in the USA. I sent an email to the customer service team and was pleasantly surprised by how quickly Mia got back to me. She gave me all the information I needed to pick the best option for upgrading my policy. After I had made my choice, Mia sorted out the upgrade straight away and sent me the new documents without any delay. I was really impressed with the level of service I got, and thought the cost of the changes was very fair.
Car rental excess insurance
Overall, I had a good experience with the car rental excess insurance offered by the company. The website was easy to use and I could buy the insurance without any problems. The only drawback was that customer service wasn't available at weekends or for longer periods, which would've been handy for urgent questions. Nevertheless, the customer service I did get from Nadine was excellent. She was helpful, knew her stuff, and answered all my questions quickly. I'd definitely use the service again in the future.
Accidental duplicate policy
I made a bit of a blunder by booking another policy while my first one was still active. I got in touch with customer service to sort out my mistake, and they were really great about it. They quickly sorted out a refund for the duplicate policy, and I was really grateful for their help. Everything was sorted out efficiently, and I was pleased that my error was fixed without any hassle.
Got insurance
I got insurance from them, but you've got to make sure you read all the small print in every single document before you even think about asking them a question. Their charging system can be a bit sneaky.
Comprehensive travel insurance
I bought some travel insurance recently and needed a bit of help with a question I had. I thought it was important to get things sorted out, so I contacted customer service. Chloe was really helpful and managed to answer my query, giving me a confirmation message that put my mind at ease. The cover I have looks pretty good and I feel relieved to have it for my trip.
Insurance pay out
I had to make a claim with this company recently, and I have to say that their reimbursement process was really smooth and quick. I had to pay some charges from the rental company for a few small damages to the car, but after I sent all the necessary paperwork, they confirmed my reimbursement within a week. The money was put into my account without delay, and I'm happy with how my claim was handled. All in all, I had a good experience dealing with ReduceMyExcess, and I wouldn't think twice about using their services again in the future.
Review with most votes
Insurance pay out
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