ReduceMyExcess29 reviews
This score is based on 29 genuine reviews submitted via BritainReviews since 2024.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Paid, no fuss
It paid out, no fuss — so that's the bottom line. I had a small scrape on a hire car bumper (not sure how, maybe another driver while it was parked) and the Spanish company charged about £90. Reduce My Excess reimbursed that straight away, no hassle. I was a bit wary after a poor run with another insurer, but this was prompt and clean. Would use them again, I think.
Saved-my-bacon-twice
they're solid — they saved my bacon twice. I've used Reduce My Excess every time I rent a car (roughly 5–10 times a year) after a mate told me. First impression was sceptical, looked like a cheap add-on, but it worked. I claimed once for a chipped windscreen and once for a damaged tyre; both times no faff, decent emails, and I got reimbursed in a sensible timeframe. Not flawless — one query took a day longer — but honestly, I'd recommend it.
Saved me a right lot
I only realised how glad I was when I had to change my booking at the last minute. Needed cover for a family summer trip after getting stung by rental firms’ absurd extras before, so I tried these lot. Booking was straightforward, prices are actually sensible, and when I mucked up the dates they fixed it free of charge. Mia sorted it quickly and was friendly — that’s when I relaxed and thought, yeah, this is proper good.
Tiny scratch, big relief
I nearly didn't buy the excess cover — bit sceptical, as other firms have made a fuss over tiny scratches — but I'm glad I did. Returned a rental to Click Rent in Malaga and there was a tiny nick on a plastic trim (not my doing, I swear). Filled the simple online claim, sent photos, got progress emails and the payout in about two weeks, surprised me, honestly — no drama. Would buy again.
Small chip, quick payout
I’d used Reduce My Excess a few times before because rental firms tend to bloat their insurance charges, so I bought cover for a holiday car in Alicante. This was the first time I made a claim — the hire company tried to bill me €181 for a tiny stone chip a few millimetres across after I’d returned the car clean, which was annoying and a bit absurd. Filling in the claim form was straightforward, I sent the photos and receipt, and about three weeks later they confirmed it was processed and would be paid within ten days. Relieved it worked as promised.
Quick payout, saved my holiday nerves
I spotted Reduce My Excess on a travel forum before a Tenerife trip and thought, why not — told my mate about it too. Ended up needing it when OK Mobility at Tenerife South charged me for some scratches I swear I didn’t make. The claim process was dead simple and they paid out in about six weeks (ish). One thing to watch — they’re picky about photos, so keep every picture and any messages. I had everything ready on request, which made life easier. Bit of a faff with the paperwork but overall relieved I had it.
That quiet relief after a long slog
clear price, immediate confirmation, that kind of thing. Then, a few hours before I was due to head home from Bogotá, I got hit in a pretty bad hit-and-run. I paid the rental company the excess there and then, about £860, and expected to sort the claim once I was back in the UK. That’s where the fun stopped — or so I thought. The claim process turned into a proper faff: they asked for the third party’s name (which of course I didn’t have), insisted on a police report even though the rental firm had told me it wasn’t necessary, and wanted repair invoices the rental company had already settled. I spent ages chasing emails with the hire company, translations and trying to get documents from people who didn’t reply. It was stressful, honestly. But after a month of pushing, sending what I could and explaining the language/Practical barriers, the insurer finally flagged my file as “you’ve done all you can” and agreed to pay me back. That moment — the email saying it was accepted and the refund coming through — was proper relief. Not perfect, and I’d warn people about the paperwork, but in the end they paid out.
Worth the money, but a slow bit of admin
simple to buy and it did feel like good value straight away — saved me on the obvious excess premiums at rental desks. This year I finally had to make a claim and that’s where it got a bit muddled. The claim itself was straightforward, but the turnaround was slower than I expected and I had to chase up a couple of times. They were thorough though, and the payout arrived in the end, so I’m relieved. Customer contact could be a touch clearer, but overall I’d use them again.
10% discount refund received
I bought some extra insurance for my car hire on holiday recently. I thought it was funny that I got a discount offer for 10% off the day after I bought it. Surprisingly, I got a response really quickly, within 24 hours, apologising and giving me back the discount. Nadine, the person I dealt with, was really great at customer service and I was really thankful for what she did.
Windscreen damage claim
I had to make a claim after accidental windscreen damage on a rental car in Switzerland, and had to pay a £1400 excess charge. The process through the website was pretty straightforward, with a bunch of documents to upload, but all easy to get from well-known rental companies. The claim was sorted out quickly, fully paid without any bother, and really put my mind at ease. Customer service was brilliant too, with clear info before I claimed and hardly any waiting on the helpline. In general, really happy with the service and definitely going to get a policy every year from now on.
Excess insurance coverage
Recently on holiday, I had a little mishap with a hire car, but luckily I had excess insurance coverage which saved the day. Dealing with the claims process was pretty simple, just had one question to clarify. The price of the policy was fair and I was pleasantly surprised by how easy it was to make a claim. I wouldn't think twice about using this service again and would definitely recommend it to anyone else.
Quick and friendly customer service
The customer service at this company is absolutely fantastic. I had a couple of questions and changes that I needed to make to my policy, and the staff dealt with them quickly and in a really friendly way. Even though I haven't had to make a claim yet, I'm really impressed with their service up to now. I would definitely recommend them to anyone else.
Quick and easy car insurance excess cover
I've been coming to this place for a while now, and I have to say, the service I've gotten has been excellent. The prices are reasonable, and the customer service team is always helpful whenever I have any questions or problems. I especially liked how simple it was to stop my policy from renewing automatically with just a quick email. It's good to know that there's always someone there to help if I need it. All in all, I'm happy with my time here.
Subscription renewal issues
I've just had a really annoying experience with this company that likes to renew subscriptions without asking, takes ages to give refunds even when they say they will, and has basically no proper way to contact them for help, like no phone number or email or anything. Dealing with them was so frustrating and worrying - you just can't trust them to be responsible with your money.
Address change request
I got in touch with the company to update my address after moving house. I sent them an email and the staff were really helpful in sorting it out. They got back to me quickly and made sure my address was updated smoothly. I'm grateful for their helpfulness and for sorting it all out so fast.
Quick response and helpful customer service
I was really pleased with the customer service I got from this company. Nadine, the representative, was so helpful and friendly when I had a question. I loved how quickly they got back to me and how useful the service was overall. I've been a customer for a while, and after this great experience, I'll definitely be sticking with them in the future.
7 day cover, refund
So, I got a 7-day insurance policy for the car rental, but it turns out I didn't actually need it because the company made a big mistake. Luckily, Nadine was really helpful and managed to sort everything out for me. She kept me updated and even gave me a refund, apart from a £5 cancellation charge. It might not sound like much, but it made a big difference and really eased my stress at the time.
Recent claim refund experience
I've been with ReduceMyExcess for more than six years now, and recently I had to make my first claim. I was a bit anxious about it, as it was a substantial amount at £360. Luckily, I had all the necessary documents ready, and I'm happy to report that the refund process went smoothly. They reimbursed the full amount promptly, although there was a small £9.60 non-sterling transaction fee deducted, within just two weeks. I'm really pleased with how it all turned out and appreciative of their quick and efficient service. I'll definitely be recommending ReduceMyExcess to my friends and family after experiencing their reliable claim process firsthand.
One year policy purchase
I bought a year-long policy from this company about a year ago and just recently remembered that I had forgotten to cancel the automatic renewal. I wasn't even using a hire car at the moment and knew I wouldn't need cover for a few months, so I decided to get in touch with the company to ask for a refund until I needed it for hiring a car abroad. The customer service rep got back to me super quickly and was really understanding of my situation, agreeing straight away to refund the annual fee. I was really impressed by how efficient and willing they were to help me out.
Mistakenly purchased duplicate policy
I made a bit of a blunder by buying a new policy from this company when I already had a valid annual policy. When I realised my mistake, I got in touch with their customer service team to ask for a cancellation and refund. Charli responded quickly and was able to sort out the cancellation and refund for me with no fuss. It's really nice to deal with a company that actually pays attention to their customers and deals with their needs promptly. Their service is top-notch all the way.
About ReduceMyExcess
Introduction to Car Hire Excess Insurance and the Importance of Reviews
When it comes to hiring a car, many people may not be aware of the additional costs and risks involved. One of these risks is the excess amount that you would have to pay in case of accidental damage to the vehicle. Car hire excess insurance provides a solution to this problem by offering coverage for the excess amount, saving you potentially hundreds or even thousands of pounds.
ReduceMyExcess is a leading provider of car hire excess insurance in the UK. They offer stand-alone policies that provide an alternative to the expensive excess waivers offered by car hire companies. To help English consumers make informed decisions, ReduceMyExcess encourages its customers to share their reviews, opinions, and experiences on platforms like BritainReviews. These reviews play a crucial role in helping potential customers understand the quality of service provided by ReduceMyExcess and make an informed choice.
What is ReduceMyExcess
ReduceMyExcess is a trusted name in the car hire excess insurance industry in the UK. With over a decade of experience, they have established themselves as a reliable and customer-centric company. The primary aim of ReduceMyExcess is to provide low-cost alternatives to the excess waivers offered by car hire companies.
ReduceMyExcess has gained a strong reputation in the industry, evident from their Feefo Platinum Trusted Service Award. This award is a testament to the outstanding reviews they have received from their customers over the years, highlighting their commitment to providing excellent service.
Products and Services of ReduceMyExcess
ReduceMyExcess offers two main types of policies: single trip cover and annual cover. The single trip cover is ideal for individuals planning a one-off trip, while the annual cover is more suitable for frequent travelers. This annual cover also extends to cover up to four close family members who permanently reside with you.
The policies offered by ReduceMyExcess cover various benefits, including no excess payment, high excess limit reimbursement, coverage for tyres, windscreen, undercarriage, and towing costs of the rental vehicle. Additional drivers are automatically covered, and the policies also include coverage for personal possessions stolen from the rental vehicle.
These comprehensive policies are underwritten by AIG, a globally renowned insurance organization with over 100 years of experience. AIG operates in over 80 countries worldwide and ensures that customers of ReduceMyExcess are in safe and reliable hands.
Leave a Review for ReduceMyExcess
If you have used ReduceMyExcess for your car hire excess insurance needs, sharing your review, opinion, and experience is highly encouraged. Your review can help other English consumers make informed decisions and understand the quality of service offered by ReduceMyExcess. By leaving a review on platforms like BritainReviews, you contribute to the collective knowledge base and help create a trustworthy and transparent marketplace for car hire excess insurance in the UK.
To leave a review, simply visit the ReduceMyExcess profile on BritainReviews and share your thoughts. Your feedback will not only help potential customers but also assist ReduceMyExcess in further improving their services to better serve their customers.
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Categories ReduceMyExcess
Insurance | Vehicle Reviews & Experiences
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Last update: November 2025
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Review with most votes
Insurance pay out
I had to make a claim with this company recently, and I have to say that their reimbursement process was really smooth and quick. I had to pay some charges from the rental compa... Read onBy: Amy