All reviews of J Hughes
Review about: Barker and Stonehouse
Lassington Sofa and Snuggle Chair
Purchased a Lassington Grand pillow back 4 seater Sofa and a snuggle chair from store, items were delivered on 17th July 2023 this is when the issues began... The sofa and Chair came with 9 scatter cushion's and out of the 9 that were delivered only 2 were in the correct fabric, it took 67 emails and several deliveries over 3 months to finally receive the correct order. I have also had an ongoing issue with the Sofa, I ordered this in a patterned fabric, after a few weeks the base seating cushions changed colour, they darkened and looked a totally different colour to the upholstered base the sofa, the seats look really grubby and ... compared to the crisp cream colour of the base, I raised this and I have been told that the nap of the fabric on a patterned sofa changes colour once sat on and that its not a fault. I can not accept that a sofa only a few weeks old will wear this way it looks worn and ... and I am extremely upset and annoyed ay this feedback, no one mentioned this to me when I purchased this sofa and I really can not accept that this is acceptable wear after a month we paid £2,800 for this furniture and went to a supplier that we thought were reputable in producing and selling well made furniture. This sofa looks 5 years old in a few months so this company is not living up to the reputation it might of held before.