All reviews of James Murphy
Review about: VRBO
Stay away from this service
I had a really bad experience with this service as a host. Even though I had a sync and review before accepting feature, VRBO changed my account to instant book without telling me. Because of this, I ended up with a guest after two years of being listed with them, which made me cancel and have to pay a cancellation fee. The customer service reps were hard to understand, as their English wasn't great. Even after I removed my nine properties from their site, VRBO kept sending me invoices, which just added to my frustration. Overall, I would suggest avoiding this service because of the poor communication, unexpected changes, and lack of support.
Review about: Sofa Club
Sofa club provided excellent customer service
I was really impressed with the customer service from Sofa Club. They knew their stuff and dealt with all my questions quickly. They even called me to make sure my sofa would fit in my place. The delivery team was great too, they put the sofa together without me having to tell them what to do. They did it all really well.