All reviews of jon coppock
Review about: BillyOh
6 x 4 apex bike shed ORDER: BS14311
waited 7 weeks for delivery and it arrived 02/06/2021. when it arrived there was an apex section missing from above the door (apex bike shed) and also 60 off 30mm screws, having sent a report on line i was told that the parts would be with me Friday 04/06/2021, excellent as i can do it over the weekend... oh no i get an email 03/06/2021 saying its now going to be the following week, after i arranged for someone to be in. To wait so long and not get all the parts is just very poor, having worked in an industry that sends out thousands of items i would expect the same service as we provide our customers, but not billyoh. It also looks really cheaply made and not with tanalised wood, just golden spray, i actually dont think it was stated if the woods was treated but for £400+ i would expect it.
07/06/2021 Update: so the missing parts were delivered today and the billyoh shed build began. i can safely say that no care was taken to put the shed together in the warehouse, batons offset to uprights leaving huge gaps when fitted, door width 4mm different from top to bottom, i had to take pieces apart or amend to get the shed to fit correctly.
i cannot seem to find an email address to send the pics to Billyoh anywhere, hit the complaints button on their website and it just sends you around in circles.
ORDER: BS143115Review about: BillyOh
Billy Oh 10x8 reversed apex shed
I ordered a 10 x 8 reversed apex shed and it was delivered in an acceptable time, all ok I thought but when I came to build it there were no instructions for it, I found some online and started to build, we got no further than the floor because 2 of the panels were bigger than the other 4, they should have been 1.199m and they were 1.24m, the walls were not going to sit flush, a quick call to the customer help desk in the Philippines and I was instructed not to continue and they would let me know what to do. A couple of days later and they told me they would have to deliver me 2 new panels and collect the old ones so I dismantled the floor and waited another week for the new panels to arrive. I got my tape measure out just to double check that they had delivered the correct one only to find out these are also 1.24m, another email to the customer help desk complete with photos showing the panels with a tape measure attached to find out if I am missing something to get the standard “we will come back to you within 48 hrs”, I emailed back asking to speak with a member of staff rather than someone from the Philippines only to receive an email from Amanda who turns out to be based in the Philippines asking me to send them photos. Again I email back demanding an actual phone call, I want to talk about my shed problems with someone that can deal with it, I finally get a phone call the next day from Amanda who when asked, tells me they are based in the Philippines, we discussed the photos and the measurements and they agree they are not the correct sizes and will arrange to replace them. I have told them that this is not acceptable, I have been trying to build this shed for over 4 weeks and have now told them to come and collect it and refund me the money. They said they will come back to me next week. Having seen the panels they don’t look like the photos on the website and some had holes in them. I had wished for better results but so far a very very poor service from this company, customer service is disappointing and owners seem reluctant to try and resolve any issues themselves
Update: they will not call to discuss it, they send emails trying to replace the parts that they have already sent incorrectly twice, save your money and go elsewhereWe have experienced the same issues too. Appalling customer service. We are still trying to get a partial refund.
had the same with a bike shed, had to make so many amendments my wife said i should have just built it myself.
We have had exactly the same problems. I definitely would not reccomend this firm.