All reviews of Owen Matthews
Review about: ebookers
Fraudulent transactions
Ebookers doesn't have two-factor authentication, so someone managed to make two purchases worth $5000 on my account without permission. When I tried to cancel the flights, they didn't get in touch with the airline quickly, even though I could do it in one phone call. It's really not good enough as it's not safe and the customer service is pretty useless. I really wouldn't recommend using this company.
Review about: VRBO
Condo booking experience
My experience with booking a condo through this platform was really disappointing. I had to pay a hefty 10% fee straight away, and then I was sent off to a rental company to deal with my reservation. The communication was really bad, and I was only told two days before I left that the unit I had booked was no longer available. This meant I had to quickly find somewhere else to stay on Maui at the very last minute.