All reviews of Sarah Taylor
Review about: Bensons for Beds
1 TV bed 1 Double Bed 2 side Units 2 mattresses
Paid for an order for a TV Bed, Side Units, Double Bed and two mattresses on 1st May 2022, totalling £5,500 with two separate delivery dates. The TV bed, units and mattress was due on 20th June. They arrived and part delivered the order advising that the bed was not in stock and advised that we should have been given prior notification - we did not. Called Customer Services, 99th in the queue, finally got through to be told order was delayed due to distribution issues and delivery would now take place on 12th July. 12th July arrives, delivery team turn up and unload lorry, however they only had 5 out of 6 boxes, so they loaded the 5 boxes up again and took it away and told us we would have to speak to Customer Services again. After another 45 minute wait in queue, we we explained the issue and we were told that we would have to wait until 11th August for delivery - clearly we moved to the back of the queue for deliveries again. We explained that this was not acceptable, that they had confirmed that they had all the parts in stock, so we were not prepared to be pushed to the back of the line again after two failed deliveries. As per usual, the customer services team unhelpfully told us that the computer says no, and they were completely unwilling to find any form of compromise. We decided that after 2 failed deliveries and no faith or confidence that they would get it right on the third attempt, and as a result of their breach of the contract of sale we wanted to cancel the order. We then spent a full week in queues and on calls with customer services refusing to give us a refund.
Firstly they told us we would have to do a 40 mile trip to the store we made the purchase at to get a refund on the undelivered bed and that customer services would refund us the money for the parts they did deliver. So we went to the store to be told, we can't give you a refund until everything is returned. We explained that was unacceptable, each item was purchased as a separate line item on the bill and they had not delivered the bed so we wanted the refund for the bed of £2069. They said no, not until everything had been returned. Asked to speak to a manager but noone on duty so had to wait for a call back the following day. The manager called and said that he won't refund the money as the tv that was delivered needed to be returned first and that the first delivery date to collect it would be the 1st August. Again we explained that this was not acceptable as they should not have delivered the tv unless the order was complete and that we were not prepared to wait until August for them to collect the goods. The manager, Richy was incredibly rude and told us "I'm telling you how it is", no refund until the goods are picked up by their delivery drivers which won't be until August.
We have then spent every day since ringing customer services trying to find a solution to obtaining our refund with hours and hours spent in queues and really unhelpful customer service reps repeating that the computer says no. Finally we managed to speak to someone who said that if we returned the goods that had been delivered to the store, the store would then be able to process our refund and that this would be the quickest way of solving the issue. So off we went to deliver the side units and TV to the store. Once there they said that customer services hadn't updated the system correctly and so they were not able to process the refund.
Some more hours in queues and speaking to customer services who then told us that the person should never had told us to deliver the goods back to the store as they have no proof of delivery, so still refuse to provide the refund. We asked for the matter to be escalated, she would not put us through to a manager, point blank refused and told us that the process was to raise an escalation ticket and that we have to wait for a call from the escalation team within 48 hours - another 48 HOURS, whilst they sit on all our money and refuse to refund it. So this is where we currently are in our long, drawn out, incredibly frustrating saga. No goods, complete failure throughout to deliver on the sales contract, hours and hours in queues and on calls, complete inconsistency on the advice given every day on how to solve the issue and now a refusal to speak to us as we have to wait 48 hours for someone to call us back, whilst they continue to sit on £2,628.98 of our money and continue to earn interest on money that legally belongs to us.
MY ADVICE TO ANYONE CONSIDERING BUYING FROM BENSONS FOR BEDS IS TO PLEASE DON'T DO IT FOR YOUR OWN WELLBEING AND FOR YOUR OWN FINANCIAL SECURITY. STAY WELL CLEAR!!!!!!!!!!Review about: Bedeck Home
FEATHER & DOWN QUILT
I RECENTLY ORDERED A FEATHER AND DOWN QUILT, WHEN IT ARRIVED I REOLISED I'D ORDERED THE WRONG SIZE, NO PROBLEM I THOUGHT I'LL EXCHANGE IT AT MY NEAREST STORE. HOW WRONG I WAS, I WAS INFORMED BY THE SALES ASSISTANT IT WAS AN ITEM OF BEDDING AND I WASN'T ABLE TO EXCHANE IT. I'M NOT THE OWNER OF A QUILT THAT IS THE WRONG SIZE AND AM NOT ABLE TO DO ANYTHING ABOUT IT. I CAN ASSURE YOU THAT UP TO THIS INCIDENT I WAS A REGULARLY RETURNING CUSTOMER. NEVER AGAIN!!!!