All reviews of Serene
Review about: Etoren
Two phone that don't work
There are no positives. This is a dodgy Chinese gadget website. I've shopped online for more than a decade and this is the first time this feels more like a deceitful company than anything I've seen before.
First order came but phone wouldn't power. I emailed the company and they said they'll give me credit to spend again. Ok so I went again and bought a different phone. This time the phone works but does not have normal battery power. I emailed the company of the problem and told me to just send the device to their 'repair' centre. I sent it to them without delay.
The company then told me they will take 2-3 weeks to have and answer. 4 weeks later nothing from them so I emailed them again. Their response came a few days later saying they are still waiting on manufacturers response. I told them this is unacceptable. They don't say anything to the manufacturer or even hurry them up at the customer's expense?? There is clearly no customer focus from this company.
Anyway literally a day later the company came back and said they will refund me 23 dollars. But the phone was actually 149 dollars so they didn't give me the full refund. I was gobsmacked when I heard this email and I was furious they convinced me to just send the phone (device) back to them. I thought they would repair it so I didn't send the box and accessories (plugs, and manuals) back as well. It was just the phone playing up so didn't think about sending everything back.
If they want it back they can have it back but they just said they will give me 23 dollars only and won't give me the refund. They even pasted one of their clauses of the terms and conditions in the reply. I'm mean seriously?? You have a customer who have NO working phone and I don't get a full refund.
I have raised a dispute with PayPal and I'm hoping they can recoup these funds for me.
Is has been clearly a frustrating experience for me of all time. Never had I had to endure this kind of insult from the company. No empathy. Customer service was indifferent, robotic, and would happily paste their t&c's to me on technicalities.
Perhaps I should have been more careful yes, but to be so sneaky about this whole thing is absolutely disgusting of the highest order.
I now hope PayPal can see the injustice in this and help me out.
To everyone out there, stay AWAY. You save a few dollars cheaper and risking alot of your money and emotional energy. Not worth it.
So do NOT purchase from them.Review about: Etoren
samsung
Bad customer service
Purchase was made with stolen credit card and chargeback case was opened soon after. Buyer requested to refund payment to another (his) bank account. We have refused the request.
Review about: Etoren
Mobile Phone
Buyer beware! Buy elsewhere!
My order made on 28/01/2020 was not delivered. Etoren basically stated it was not their problem and have been totally unsympathetic and unhelpful, even just with request to correspond via email with the postal service to confirm that the order was made.
Would award '0' stars if that was an optionHi Helen, as we have communicated through emails, together with response from AU Post to you. We have common understanding that Etoren had sent the parcel and AU Post then confirmed that parcel was (almost) declared Missing for a period, but finally found upon opening a search inquest and they delivered to you on 19/01 . I am sorry that it took time for you to receive it and the inconvenienced you have encountered. It was not a smooth delivery finally We had opened the search enquiry with the case ref number provided by you and AU Post, sorry for misunderstanding if this was not communicated.
Asking for a friend...
Review about: Shaw Academy
Diploma in Photography
This Diploma in Photography course really blow my mind! I really like function to rearrange schedule for classes anytime and this enable me to watch the classes during the time when I am free. Loved it because the content is very interesting and it is straightforward. Can't wait for my next class!!!
Hi Ed Truong, you have first paid AUD106 + AUD 21 shipping for first phone brand BluBoo which you reported unable to turn on via email. We decided to issue you a coupon for AUD127 immediately as it is not economical to bring the phone back for check, to which you then bought a LEAGOO phone AUD129 + AUD21 shipping (paid additional AUD23). After 2nd claim of defect, we asked to send it to the China manufacturer as it is a very niche china branded phone and model and only able to inspect at factory. As it is taking to long for them to respond, we decided to close the case by issuing a manual refund of AUD23 for your second order. The balance AUD127 has to be refunded via your paypal account (to which you used to pay) and that has been done. You may have misunderstood the message at that time but i am sure you have already received your full refund of AUD127 + AUD23 which you paid. It is untrue that we only issued AUD23 refund.