MacBack38 reviews
This score is based on 38 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Halfway hero
Halfway through the move, needed it for my dodgy back — worked, ish.
Mid-move relief
Halfway through a messy move, their quote held true — surprisingly calm, really grateful
No-nonsense payout
Really pleased, they paid exactly as quoted; I tried it yesterday, quick though slightly rough
Needed quick cash
Nervous selling my old MacBook for repair cash; doubts gone — quick replies, they wiped it properly.
Paid as promised
Really pleased — they paid exactly the quoted amount, so I'm happy. Took under a week, I was honest about my PC, use again, had plenty worse experiences elsewhere
That moment it clicked
I was a bit wary at first, had other firms let me down, but the turning point was the email saying they'd checked the iMac and would pay the full quoted price. Relieved.
Relief for my sore back
Needed to sell my Mac during a hectic move, my back was killing me; they sent a prepaid box, picked up same day, paid quickly, lovely chatty customer service — unexpected
Nearly didn't send it
Halfway through I almost backed out — sceptical after bad previous sale, student budget and all — but their quick replies and helpful guidance eased me. Got a fair price and it was painless, glad I did.
Sat with a cuppa
Sat with a cuppa and the parcel at my feet, I sent it off — dead easy. They knocked a grade but explained why, which made sense. Nice to know it won’t rot in a landfill; recommend.
Doom-scrolling turned useful
Saw them on my neighbour's Facebook post while doom-scrolling, odd moment but glad I clicked. Collection was quick and pretty hassle-free, confirmation came a few days later. A small mismatch on the condition was sorted over the phone, fair price, I told a mate — relieved.
That reluctant iMac
I nearly chucked my twelve-year-old iMac — the screen I used for photo edits and late-night films — thinking it was worthless. Booked a pickup with Macback in a couple of clicks, used the original box (still had it, weird) and the money landed in my account the day they accepted it. Smooth.
Not brilliant, but it worked
it wasn't smooth, but ultimately it worked and I'm relieved. I first spotted them on a local recycling forum after a friend tipped me, so I gave it a go. The website kept asking the same info over and over — not great — and I grudgingly accepted the quotes. DPD sent delivery notifications then cancelled a couple of times, which was irritating. Then they applied a 25% admin deduction for multiple Macs; that should have been clearer. Still, the collector turned up and the machines were recycled, so I'm glad it was sorted in the end.
Small hiccup, decent outcome
Overall, I'm satisfied but it wasn't seamless. They paid the quoted amount within days and rebooked collection after the first collector failed to show, which was handy. A bit annoying at first, but Jake and the team were helpful. I'd just tell them to confirm pickups better next time.
Pleasantly surprised
I wasn't expecting much when I started. I was clearing out an old iMac 27 and there was a small scratch on the front, so I marked it down to grade B. I sent it off last week after getting a quote that actually looked fair. First impression was how simple the whole thing was — clear steps and no faffing about. It moved quickly once they had it. Best bit was when they checked it and bumped the offer up, then the money landed in my bank the same day. That was the moment I realised I’d made the right call. Properly pleased and grateful it went so smoothly.
Handy, surprisingly painless
I sent my battered MacBook in on a grey Tuesday because I couldn't be bothered with eBay photos and messages. The online quote was straightforward and — oddly — very close to what I'd expect selling it myself, so I thought, why not. Booking was painless, a couple of tiny pauses on the checkout but nothing annoying. The courier turned up when they said, packed the laptop securely and it felt... weirdly satisfying to pass it over, like shedding an old jumper. Within three days they confirmed receipt, graded it as described and paid up. Pleasantly surprised by how tidy and quick the whole thing was. Now it’s off to a new life, which feels right.
Collection was the standout
By the time the courier turned up I’d already half-wrapped the iMac in bubblewrap and was wondering if I’d missed something. I hadn’t. Entering the machine details online and emailing back and forth was straightforward and, apart from a slightly clunky form, quite quick. The offer from Macback wasn’t spectacular but it was sensible and I accepted it. The collection itself was the highlight — the driver arrived on time, checked the serials, handled the box without fuss and even took a photo of the packed unit for their records. That level of contact felt professional, unlike other places where you get radio silence. Do be honest about scratches and include the original box if you can; they make no allowances for exaggeration. It wasn’t flawless — the price could be better and the website could be smoother — but overall it worked exactly as it should. I’d use them again for other Macs.
Quick and efficient transaction
The process of making the transaction was easy and stress-free. I thought the payment process went really well with no issues. Delivery times might vary depending on where you are, but my overall experience with the service was good.
Quick sale, poor follow-up
I recently flogged my MacBook Air and Mac Mini to MacBack, expecting a seamless and speedy process. They picked up my gadgets without any hitches and let me know as soon as they got them. However, it's been more than a week since they received my stuff, and they still haven't paid up like they promised within 48 hours. I've tried to get in touch with them for an update, but they've not responded. This lack of communication and delay in payment has left me feeling let down.
Hassle-free selling process
I recently flogged off my unwanted Mac Mini through MacBack and honestly, I'm chuffed to bits with how it all went down. At first, I was a bit undecided about whether to stick it on eBay or go with MacBack, but I'm really pleased I went for the latter. Everything was dead easy and hassle-free from start to finish.
Efficient selling process
I recently sold my laptop to this company and I have to say, I was really impressed with how smoothly everything went. The communication was spot on - clear and quick the whole way through, from sending in my details to getting paid. Unlike the last company I dealt with, MacBack really made the whole selling process a breeze. They kept me informed at every stage, which was a big plus for me. And the best part? The payment came through pretty swiftly once they got my laptop. That was a nice surprise! I would definitely suggest MacBack to anyone wanting to sell their electronics.
About MacBack
MacBack is a company that specialises in buying back old Apple products such as iPhones, iPads, MacBooks, iMacs, and Apple Watches. They offer a hassle-free process where customers can get a quote online, have a courier collect their device, and receive payment via bank transfer or PayPal. MacBack ensures that all data on the devices is securely destroyed before being resold. The company can be contacted via phone or email for any inquiries. Founded as a solution to the problem of disposing old technology, MacBack focuses on providing a convenient and efficient service for customers looking to sell their old Apple devices.
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Contact Information
Unit 18 Maesglas Industrial Estate
NP202NN Newport
United Kingdom
📧 noel.fox@lifecyclesolutions.net
Categories MacBack
Online shopping | Electronics Reviews & Experiences
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Last update: December 2025
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Review with most votes
Idea is innovative
No doubt idea is very innovative. I sold around seven to eight devices to Macback previously. Everything is fine what they claim about their involvement but every time I failed... Read onBy: Benjamin