BritainReviews

    Reviews Parcel2Go

    Are you looking for a parcel delivery alternative? Somewhere potentially cheaper that will provide the best available price when sending a parcel? Many of us send parcels to our connections all over the UK, whether it's a birthday present to loved ones in Brighton, or a product sample to business partners in Edinburgh. If you're looking to change your usual delivery service, then perhaps Parcel2Go is the place for you. But be sure to check out our customer reviews with Parcel2Go for real experiences with this company.

    About Parcel2Go

    Parcel2Go aim to provide a parcel service for customers that is quick, easy and hassle free. They work with some of the world's largest courier services, including UPS, Hermes and Parcelforce, helping you to send a parcel to over 180 countries worldwide, with a reputation for efficient UK parcel delivery. They offer customers among the most competitive parcel delivery prices on the market, and aim to secure deals with high-profile global suppliers on express and next-day delivery services UK wide.

    How to Send a Parcel with Parcel2Go

    Services of Parcel2Go

    Customers can receive instant quotes and compare from a range of courier delivery services, send their parcel via the service they require and save on delivery. This can be done via the company's easy e-commerce shipping solution Smart Send, where customers can tailor preferences for each item sent - including the prefered courier or payment method. Smart Send also saves time by importing item details and delivery addresses from e-commerce channels - rather than having to type these in manually, and the Smart Send service is free to use. Smart Send also integrates popular selling platforms such as eBay, Amazon and Etsy. Parcel2Go also offer a wide range of options from parcel delivery companies and carriers to ensure the maximum flexibility for customers, meaning that booking a parcel UK pick up service gives customers the freedom to fit their logistical needs around their schedule - whatever the required service. When an order is placed, the contract and payment is recognised by Parcel2Go and their customer service team is available 24 hours every day in case of any issues or concerns.



    Complaints, Compliments and Tips for Parcel2Go

    Have you ever used Parcel2Go before? If so, we would love to hear from you. How was your experience with this company? Did you find that the delivery was prompt? Did you find communicating with customer service to be easy and efficient? Did you parcel arrive undamaged? Would you recommend Parcel2Go to a friend? Leave a rating and review to tell us more about this company and help others decide whether to use the Parcel2Go service or not.

    Will Parcel2Go deliver your parcel efficiently at no extra cost? Read customer reviews about their delivery service, courier service and import services for parcels.

    Parcel2Go
    Reviews, complaints and customer experiences (77)

    3.4
    23% Would buy here again!
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    4.2
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    2.6
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    4.2
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    2.6

    All reviews

    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    100

    Absolutely terrible service...... sent bout 100 parcels internationally with about 20 delivered with damaged goods despite it being wrapped and protected over the top... god forbid, if you need to make a claim ...the service is always ending with rejection........ the company rejects all the documents you send and it is all automated so you can't even communicate with the advisor to resolve the issue quickly. as is is automated it only allows you to limited options. relly frustrating delaing with it.

    stay away from this company


    By: daniel 22-09-2020
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    3
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    Parcel to USA

    AMAZING SERVICE I couldn’t believe the price, compared to other services it seemed too low! The parcel (21kilos) was picked up exactly on time and delivered to address in USA 4 days later. Next time I will pack better though as customs made a mess of the box and slit open the plastic bags inside containing clothes. Otherwise perfect service and only cost £85 plus full insurance amount, which was optional. Nearly the same as an extra case on a plane journey, but delivered door to door. I CANNOT RECOMMEND THIS SERVICE HIGHLY ENOUGH.

    By: Lesley Obrien12-04-2020
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    10
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    Sending parcel via Parcel Force

    No negatives at all. Price was a fraction of what it would be via PF website. Took large parcel to post office on Wednesday afternoon and it was delivered Friday morning. The booking was easy to do, website clear to follow and labels came through quickly for me to print. I'm very pleased with the service indeed.

    By: Julie Wright27-03-2020
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    10
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    Not new concept,but services is good

    Simply two time I have used this P2G for gift delivery to my wife.They have done good job as this was time bond and was on right time.
    Courier and logistics are quite similar operation
    Important thing is timely and intact delivery.
    P2G is a time bond services .At least in my point of views.

    By: Irffan hussain23-07-2018
    Charlotte Moody17-03-2020

    Sent a parcel internationally through their DPD courier service which was then being held at the local depot. Parcel2GO's costumer service was awful. The Talk Operator assistants gave me automated (copy and pasted) responses and basically told me 'There was nothing they could do.' 5 weeks later (when it was suppose to be a 5-7 day delivery) I am still being told to wait as it 'should' be delivered today. Absolute joke, still waiting.

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    10
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    DPD CLASSIC INTERNATIONAL

    On Tuesday my package was collected and today (3 days after) arrived to Venzone/Italy. I am over the moon, package was handled with so much care (DPD, courier I trust so much), all arrived perfect though tHe content was fragile, I could not be happpier. Thank you so much to P2G and DPD.

    By: Chantal Izquierdo24-07-2020
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    Yes
    10
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    delivery to france

    I ordered a collection and delivery on 29th july . They lost the items then found 3 out of 4 . They now will not entertain an insurance claim or post me the items they found . This is theft and criminal . Theey are knowingly keeping my items they found and refunding me nothing of the purchase price . This must be illegal ?

    By: philip greaves21-09-2020
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    6
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    a post

    this company is a scam, a rob. I will dont give a star. Don't use this company.

    By: Catalina Jaramillo14-09-2020
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    VERY GOOD

    I send most of my parcels with P2Go as they are cheaper than Hermes .. I have only had one broken item in a number of years and was fully refunded when I emailed photo of the packaging. I always take a photo of my items before sending incase of mishaps! Great service.

    By: caffeinelover27-03-2019
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    10
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    ENQUIRY NO. P2G71209975/847812

    Refuses to pay for stolen package despite insurance

    A large order of sustainable home products was packaged in the UK and shipped to France using Parcel 2 GO. After the first three notifications on the tracking site, we stopped seeing any further updates. After following up with Parcel 2 Go service team it became clear that our package had been "lost" or most likely stolen. Parcel 2 Go policy clearly states that enquiries of this nature ought to be completed within 7-14 business days. Our Enquiry Case was created on 19th May 2020, it is now 31st August 2020.

    We insured the package under their Parcel Protection policy which clearly states that we are due to be reimbursed the total amount of GBP 480.00. Thus far Parcel 2 Go has attempted to offer us less than the total we are due. They have no legal right to deny us our full reimbursement. Parcel 2 Go's care of our package has been negligent, and their management of our claim has been neither fair, speedy nor, so far, legal.

    Based on this experience I recommend avoiding Parcel 2 Go for any of your shipping needs. We are three months on from submitting our claim. They are barely responding to our communication efforts, and they are still refusing to refund our stolen package despite it being fully insured. They are contra to their own policies as well as the law.

    By: Sophie Bufton08-09-2020
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    No
    2
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    A Unicorn and a Yeti, well a parcel collection and delivery

    Living in Scotland I heard of a mythical beast, the Parcel2go collection. Rarer than Nessie, rarer than unicorns. You can attempt to summon one from the keyboard on your desk, and the magical crystal ball screen may say that you will get the parcel collected today, but the phase of the moon or the pixies in the forest may change that. It's all very exciting. From now on I am using Father Christmas and his reindeer for my parcels, he is guaranteed at least once a year.

    By: James Steer18-08-2020
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    3
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    Courier service s

    Avoid at any cost. They can tell you wonderful prices for their parcels but their cooperation with DPD is very unprofessional.
    On the 31st of July I sent two parcels. One by standard post via Royal Mail the other one which was more valuable by DPD(ordered from parcel2go website).

    The standard Royal Mail parcel arrived within 7 days from posting it. The courier parcel got stuck in a hub for 14 days and suddenly came back to me.
    No money has been refunded to me since then. It looks like I Paid and posted a parcel to my own address. How great.
    Of course before the parcel came back to me I tried to contact Dpd but they couldn’t answer me because I had to contact parcel2go first. I did it. They said I should write to the investigation team (no phone provided only emails). They responded. They said that DPd has 2 days to explain why they returned my parcel and then they will rearrange my delivery again. The two days have gone. Parcel2go still doesn’t know why. No money has been returned. My parcel is still at my house. The recipient is frustrated and disappointed. Parcel2go wasted my time.
    It’s a modern “theft”. I still have my parcel and they still have my money and they keep wasting my time.

    Lack of professional behaviour and competence and due care.

    I understand everyone needs money but I paid for my service and haven’t received the service I paid for. If parcel2go called themselves a charity I would donate, but be professional and do what your terms and conditions say.

    By: Milena Szumlakowska17-08-2020
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    No
    5.5
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    Lost My MacBook

    Nightmare service. please DO NOT use parcel2go service.. they are good at destroying packages.. no customer service, no contact number or email or no procedure to complaint. online support team are useless. I used parcel2go and my Macbook nowhere trace it .. I lost £400 worth Macbook Pro and the entire data - worth 200GB files, documents, photos etc.

    By: Efrem 16-08-2020
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    Lost Parcel

    Posted a 12Kg parcel - 5 day delivery - never arrived - covered by insurance - sent required documents to prove it never arrived(?) - chased - chased again - chased again(!) - useless call centre / chat - OFFERED TO REBOOK THE DELIVERY! - spoke to claims - ADVISED NOTHING THEY COULD DO AS WITH MANAGEMENT - awaiting call back - NOW 2 MONTHS SINCE ORIGINAL PARCEL WAS POSTED - NOW 1 MONTH SINCE LOST CLAIM WAS PROCESSED - now awaiting some pathetic foreigner to ask another dumb question, like 'would you like me to rebook it' (even though it is confirmed lost and there is nothing to rebook). Maybe it's just me, but does anyone else see the problem here?
    Perhaps just confirm its lost, admit to being useless, and pay the insurance? That's 1 management day - then they could have the rest of the month or two off.
    Here's another joke - 'how many P2G managers does it take to establish that they have dropped a bollock and are unable to solve the issue?

    By: Darryl Wulff11-08-2020
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    No
    5
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    P2G74553308

    I sent a parcel P2G74553308 over a month ago, they claimed they couldn't find the address, a quick google showed the address as valid, apparently the parcel was then returned, after losing it a few times, there has been no update on the site for 11 days, I contacted their customer service (which is quite a joke) AGAIN, about that I have not my parcel back, reply "It is being returned" I asked when and where on earth is it, why is there no update, reply "It hasn't been returned to you" - oh the genius of that. So apparently for close to 2 weeks the parcel has been found but doesn't move, but it isn't lost and they don't know where it is or when I might get it back.
    I left a review on Trustpilot, gave the parcel number, they then pestered me with a ton of questions, stuff they should know, regarding the number, my email, then more pointless questions just stalling for time, then reported the review as false (I did send Trustpilot the proof of purchase but since Parcel2Go pays them, not sure if that matters) and apparently that stops you from reviewing them in the future. What an upright and honest company, so as long as they claim your parcel isn't lost, despite the fact that it hasn't been delivered to the address or back to you (again they didn't even make a delivery attempt), you can't claim (so no point in insuring it if they won't let you claim) - they have no problem charging for a service they do not plan to deliver.

    By: Gabriella27-07-2020
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    Fastway

    DON'T USED THIS SERVICE
    Order a few different time. Fastway was to pick it up. No one came.
    Got onto Fastway they said they no nothing about it.
    Tock for a week to pick it up.
    Parcel to go wouldn't reply to any messages.
    They never answer the phone.

    DON'T USED THIS SERVICE
    0 out of 10

    If parcel to go would like to reply to me.
    You got my email address.
    You got my Facebook message
    You know where to contact me.

    By: Pat Howard25-07-2020
    Teddy 09-08-2020

    I have the same issue. Even tho I provided all information they just post automated replays when it’s clear that they haven’t delivered nor made a payment of a refund for the parcel which I put guarantee on top of the price ...

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    No
    2.5
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    24hour delivery

    Item picked up and then lost. Constant delaying tactics and after 2 months still no answer. Just watched documentary on this very subject and now believe this criminal website has sold my parcel. Now lost £120 value of item plus additional £ 22 for lost and " insurance " Don't use stop giving crime more money!

    By: Alec Crombie18-07-2020
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    4
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    P2G73620785

    Don't book “Delivery Guarantee” – it's counterproductive!
    I used Parcel2Go and paid extra for “Delivery Guarantee.” Parcelforce didn't collect the parcel on the date agreed. As a consequence, the parcel wasn't delivered on the day it was expected. When I wanted to claim the refund*, I was told: “The delivery guarantee does not guarantee the collection date just the delivery time once the parcel has been collected.” This means Parcel2Go and their partners have an incentive not to collect your parcel at all when they have the slightest doubt they can deliver it in the time agreed — which in turn means you're better off without the guarantee!
    * “If you purchase Delivery Guarantee, you will be entitled to a full refund of the carriage if your parcel is not delivered by the pre-agreed date.”

    By: Luc Herren10-07-2020
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    6
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    Took payment with no confirmation email

    No confirmation email! They took my payment and didn't send a confirmation email. Rubbish. Stay away! You'll have to deal with bots and generic customer help questions which lead nowhere!

    By: Gerard O Reilly07-07-2020
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    FAQ

    Is Parcel2Go a trustworthy company?

    There are currently 77 customer review posted about Parcel2Go. On average, they received a star-grading of 3.4/10, with 23% of the reviewers indicating that they would buy from the brand again.

    What services or products do Parcel2Go offer?

    Parcel2Go is mainly active in the Services category, more specifically with Postal Services.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the Parcel2Go website with confidence. If not you can find many other brands to read about on our website!