Autodoc112 reviews
This score is based on 112 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Brake Master cylinder
Good price, reasonable speed, but wrong part sent. Have to return to Germany (not expected as UK site) so lose most of what I paid. If I had paid their extra return fee, they would pay for redelivery, but that is just paying for their mistakes. Bit of a con
Mirror casing and mirror glass
Excellent product and price, will definitely use them again
Drive Shaft Assembly 31984503
Invoice : 31984503
I ordered my parts before looking at the reviews on trust pilot.
I had prior knowledge that the company was German based,
On this assumption I expected a quality component good packaging for shipment and was prepared to wait a few extra days for delivery.
On receiving the shipment I did notice a lot of rattling coming from the parcel,
I pointed this out to courier who inspected the package he replied stating the parcel itself was undamaged and whole.
The problem was the parcel was not securely wrapped inside.
On opening the parcel I was met with a plastic wrapping covered in grease and components all disassembled.
6 x 12 mm Ball bearings 1 x Ball Race Ring 1 x Cover.
This was a drive shaft supposedly ready to fit to a vehicle.
Now came the tricky bit I have to first clean the drive shaft, reassemble the parts supply my own grease and refit the end cap.
What if I was unable to tackle this task.
Other parts I ordered with the component were also covered in grease and had to be thoroughly cleaned.wing mirror
1- I wanted to add to an order within 30 mins. of sending the first. As I couldn't amend it myself, I emailed them to ask how to add the extra item. They only responded after they had dispatched the first order so I had to pay delivery charges on the additional item. Their responses generally are very slow as is their delivery.
2- I entered my car registration number in order to be assured of getting the right part. The wing mirror arrived but was for an earlier model of car and wouldn't fit mine. They would not refund the return charges even though they had made the error. They put all the responsibility on me telling me I should have checked the OEM!! The mirror cost around £10 - so not worth the return delivery charge, and the Covid risk to go to the Post Office. I went to Wing Mirrors in the end and got great service and the right part.Brake discs
Delivery didn’t take long however input my reg and my car came up obviously I ordered the brake discs based of my car details it comes up on the suitable vehicles however it is too small for my car which hasn’t been discovered until it caused my brake pad to crumble due to it wearing out the brake pad and leaving a lip at the top. My brake pad fell out while I was driving. No resolution offered when contacted.
Arnott air springs for Mercedes E 320
Parts were a little cheaper. One front strut developed a problem after 2000 miles. Barrier after barrier is put in front of me. Clearly they do not intend to replace the part even though it is faulty. I wonder what Arnott would think. I would not buy anything from these people. Customer service is non existent, I have never experienced such poor customer care ....Ever.
variety of oil filters and brake pads
I have used Autodoc on a few occasions, the prices and quality of parts are very competitive and high standards, which draws me to them. However there automated web chat is 0 to average, feels like you talking to a computer with limited responses. They promise a lot but deliver very little on the customer service front in answering queries. I have placed an order on the 22nd of June and now 13th July I am no better off. The status shows awaiting collection from currier for over a week. There commitment to service is close to nothing. I really don't understand how they see waiting for parts for almost 3 weeks is NOT acceptable. If they carry on with this and not to mention charge for delivery and not deliver on time, im afraid to say goodbye Autodoc as I think I will be using another supplier. The price may be a little more but the delivery is on time
One way valve o
One way valve for engine breathing.
Brilliant service throughout
Brake Disks, Callipers and Pads set
Took a while to arrive, but the boxes had obviously been dropped ad they were badly dented and ripped. Luckily the brake disks and callipers appear to have survived the journey OK. However half the disk pads were damaged and are unusable. This is probably as a result of being packaged loose with the disks. I have contacted Autodoc twice now , both by email and via their website, and sent them photos but I have had no response. I can't even start the job while I am waiting as I don't even have a serviceable axle set of pads.
Belt and Thermostat
From order it takes too long leave the business. 4 days still not shipped. Would not use them again if part is needed ASAP
brake discs caliper pads
items didn't ship for 9 days then a further 3 weeks in transit. I refused delivery as had bought elsewhere (due to siezed caliper) now al further 4 weeks still no refund. I raised a PayPal complaint which they asked me to close. Its not a uk company I could never recommend this company on my experience.
air filter
Thanks to guys I found what I needed. Other stores were closed, so I'm happy to order online.
A/c compressor +condenser
I chose not the cheepest, but all parts were of good quality and came in time.
filters, ignition coil, brake parts
A wide range of products and prices are affordable. This company is good. They use less plastic, but the goods are well packaged and come without damage.
spark plugs
great price and service
generator
Ordering was not easy. I had to contact customer support several times to find the right one. In the end, it came well packaged and identical to my old one, but the price was half that of a dealer.
filters, oil, sit covers
Thank you for a really wonderful service. I got my parts within the week. Good prices. Products were all as described and in manufactures packaging. Keep up with the good work.
Filter kit, brake discs and brake shoe
quality products, fast delivery and less expensive than buying from local dealer
clutch kit
Excellent service delivery fast and very good communications highly recommended.
Wing mirror
Ordered a wing mirror for my car, was sent a defective one that was not as described which become evident when fitted and plugged in. Refused to replace or refund since it had been fitted on the car for ten minutes. Really bad customer service, a different person deals with you everytime you reply to an email, couldn't find my chassis number or OEM part number on their systems either. I wouldn't recommend this company if you get an issue, they will not resolve it and leave you out of pocket!
Dear Customer,
Thank you for your feedback.
We are sorry for if any misunderstandings took place.
We use the information about vehicle, that is provided by TecDoc. It is the Global vehicle and replacementparts catalogue. Unfortunately the information about your car was not available. If the spare part came defective, what you mentioned after you fitted it, it definetely should be investigated under warranty. This is the exact solution our support team offered you, and we still look forward your cooperation in order to solve the inconvenience. Please don't hesitate to contact us, and we will be glad to help you.
Best regards,
Autodoc team
AAutodoc
About Autodoc
Your car is a useful means of transportation, but sometimes a car part breaks down and/or needs to be replaced. In that case, Autodoc can help you to find some new spare parts. But what will the quality of their filters be? How long will their wheels or fuel systems last? Will their brake systems be easily installed in your car? Will the second-hand parts be good enough for another round? Will you have to wait long for your ignition to arrive via Autodoc’s delivery service? And what will the customer service of Autodoc have to say if the electrics don’t seem to work in your car? Only car owners whose car is already adjusted with some spare parts from Autodoc can tell you about this. Read their reviews to get an idea of what shopping at Autodoc means. Their experiences, comments, ratings and opinions can show you what to expect from this car part provider.
About Autodoc
Autodoc is a car company that offers car parts and other car items. Via their website, you can get some second-hand car parts and sometimes even new ones. There is a section for the air conditioning of your car. After all, your blower, evaporator and control unit should function properly. There are also car body parts such as covers, tow hooks, bumper grits and battery holders. Of course, they have brake discs, brake drums and other necessities for the functioning of your brake systems. For your engine, they provide antifreeze, connecting rods, air filters, camshafts and more. Your fuel supply system is also important. Your carburettor, fuel cap, fuel pump and accelerator pedal are all necessary accessories to get anywhere at all. Cars get more and more electric. Therefore, the ABS sensor, wiper monitor and other electrical systems need to be up to date and sometimes need some new parts. Furthermore, you can visit Autodoc for heaters, car accessories, bearings, drive shafts, interior, ignition and a whole lot of other car parts. There are over 2,500,000 items on their website, so chances are that you will find what you are looking for.
Services of Autodoc
The car parts from Autodoc can be ordered via their website. Just search for the ignition of wheels that you are looking for and place an order. The delivery service of Autodoc will send the item directly to your home without delay. And there is an Autodoc customer service department to help you when you are in need of some help or advice.
Complaints, Compliments and Tips for Autodoc
Have you ever ordered a new car part from Autodoc? Then we would like to hear more about your Autodoc experience. How long do their new brakes last? How warm is or cool is their air conditioning? was the filter easy to replace or did it take some effort? How long did you have to wait for your new fuel supply system to be delivered? And what did the customer service of Autodoc say when your engine oil was not the right oil for your car? Write your own Autodoc review and tell us what your impression of Autodoc is.
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Categories Autodoc
Car services | Other Car Services Reviews & Experiences
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Last update: December 2025
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Review with most votes
Very valuable shop
Very very useful people Must be in contact for any inconvenience or emergency. Autodoc services is being a part of our many office colleagues and office too. Quality replaceme... Read onBy: Jones