Spotlight: What are our customers saying?
I used Auto Doc for the first time a few weeks ago, quite an easy site to look round. Found the part i required which nobody else has, at a very good price ordered and it and delivery was very fast...Read on
The first and second time I ordered from Autodoc was fine, I got lucky it seems, it was the third time when I recieved the wrong parts that I learnt about their customer service abilities; it's lik...Read on
Ordered parts from them on 3rd January 2021. (Using my girlfriends account this time, and for the first time, as where we were at the time I couldn't use mine. Didn't have phone to hand)They used G...Read on
ordered couple of times from them...it os ok,but the last 3 orders they didn't fit to my car. never order againRead on
I have bought thus part about one year ago. It broke and tried to use the warranty. Pffff. No way with this guys. I have over a month since i am exchanging e-mail with no luck. Worse customer servi...Read on
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Wheel Arch Liner
I used Auto Doc for the first time a few weeks ago, quite an easy site to look round. Found the part i required which nobody else has, at a very good price ordered and it and delivery was very fast. will be ordering again soon .Good company Many thanks Auto Doc
The first and second time I ordered from Autodoc was fine, I got lucky it seems, it was the third time when I recieved the wrong parts that I learnt about their customer service abilities; it's like their team is all truant fourteen year olds; no respect, no competence, very much a "computer says no" attitude. Two months after recieving the wrong parts the wrong refund value was eventually sent; a little too much if they still intend to send me the outstanding part i still need, too little if it was intended as a full refund; at present I still dont have a straight answer which it it, so I'm in limbo, should i order it elsewhere? I don't know... I've never written an online review before, if it's good who would bother? It's why i think reviews can give an unfair picture, and if it goes bad I understand mistakes happen, normally people sort it out asap, however in this case I've been treated like I dont matter in the slightest, and so I'd like to protect you, the reader, from making the same mistake. Completely avoid Autodoc and any other website which is also them; you can tell if the website layout is very similar and the parts cost the same, but certainly includes onlinecarparts.co.uk, and buycarparts.co.uk
We apologize for the issue with your order.
We have contacted you and hope that all the misunderstandings have been solved. The amount for returned spare parts has been refunded to you. You old core part is currently under inspection of manufacturer. We will contact you with results as soon as we have them.
2x Bosch O2 sensors
Ordered parts from them on 3rd January 2021. (Using my girlfriends account this time, and for the first time, as where we were at the time I couldn't use mine. Didn't have phone to hand)They used GLS as their courier and from the 6th of January their tracking site has not been updated since the 6th Jan. Ive been using these for years with no problem. I will not use again after this. Caused me to be without my car for 2 weeks! Im partially disabled at the moment through injury, and need my car on the road to get to shops. I cannot walk far, and live on my own. Autodoc just told me to just wait for it. For how long???? We shall see what happens when i cancel the order and ask for a refund so I can get my O2 sensors here in UK. So Miffed about this. Why use GLS? They will only ruin a good company. Delivery is a major part of a good shopping experience or a bad one. Will not use again until they change couriers. Hope they see this.
ordered couple of times from them...it os ok,but the last 3 orders they didn't fit to my car. never order again
I have bought thus part about one year ago. It broke and tried to use the warranty. Pffff. No way with this guys. I have over a month since i am exchanging e-mail with no luck. Worse customer service ever.
Thank you for your feedback.
To start warranty process we require your car data, information about installation process, photos of dismantled part and filled in warranty form with detailed information about deffect. As soon as we have the information, we can proceed with investigation with manufacturer. If any misunderstanding took place, feel free to contact us on firstname.lastname@example.org. We are at your disposal. Best regards,
Every item I try and buy they can’t deliver so completely useless
Brake disks and pads
This is a statement of facts:
Ordered on 16 Oct. on the 26th I inquired as to why they hadn’t arrive. On the 28th I was sent an email announcing the great news!
My order was now dispatched. No explanation or apology.
I received the ... half order on the 2nd of November!
Having reported the shortfall immediately I am now awaiting fir the rest of my order.
Amazing availability and choice of aftermarket parts. Great website with tremendous ease of ordering. Comprehensive description and referencing tostop you from ordering inadvertently the wrong part. And last but not least, fantastic value for money.
It’s such a putty that the warehousing, order dispatching and delivery options Suck !
I think it is run by morons!
I would have better luck ordering a voodoo doll from Uganda to deliver it to my riverboat in Bangladesh!
They have great prices and provide a decent assistance in choosing the right part for your car. However it appears they have no control over the delay with which your parts will be shipped, and even if your order has already accumulated a 2 weeks delay because of availability of the parts, still they cannot prioritise it in their shipping queue so I have to wait a few days longer. I had since the begining asked to ship it in two batches (at my expenses), first the available parts, but they never came back to me on that request. Previous orders (which were much less urgent to me) arrived in ca. 1 week delay, which was acceptable.
Various and up till now good but!
My latest order which I made 9 days ago has been marked up as ready for collection by curriers for 6 days each time I contact autodoc I get a generic apologies but still the parts I paid for are still not here and are still marked as waiting for collection by courier
Used autodoc for the last two years and had a wiper motor stop working on me. They refuse to honour the warranty unless the part was fitted by a qualified mechanic. Why then offered videos on how to repair cars to the DIY mechanic? What a total waste of time and I have taken my business elsewhere. DISGUSTING!