Spotlight: What are our customers saying?
Placed an order with Autodoc - they dispatched using GLS and tracked online - but GLS website states that they are missing 'customs data' ive spoken to Autodoc via webchat and email but they appear...Read on
Could not find my car by reg number, part was cheaper but adding postage worked out about the same as eurocarparts - ( who deliver free) -Read on
Total waste of time way to long on delivery service shocking can't tell you where in their system you part is. Quality of parts good but service shockingly poor delivery abysmalRead on
Be wary if having to return good. Realized in less than 24 hours that I had made a mistake and emailed Autodoc a cancellation notice. Received reply saying couldn't cancel as goods already shipped....Read on
This company is a cheat. I ordered a mirror for the left hand side of my Nissan micra and once i fitted it the mirror was 1 meter off from the car. This is a huge safety problem and not fit for p...Read on
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discs and pads
Placed an order with Autodoc - they dispatched using GLS and tracked online - but GLS website states that they are missing 'customs data' ive spoken to Autodoc via webchat and email but they appear to be completely unwilling to do anything to resolve this issue. Ive told them to send the missing customs data but they do nothing to sort it out. Im 40 years old and in all my life ive never received such unbelievably bad service!!! Dont bother using Autodoc - they will take your money but not deliver
Dear Tim Polatajko,
We are sorry for the inconvenience caused by delay in delivery of your order.
Our support team can't provide the data directly. Our agents took your request into account and forwarded it to our delivery department. The issue is to be solved soon. Please wait for further updates of tracking information. If you have any questions, feel free to contact us.
Could not find my car by reg number, part was cheaper but adding postage worked out about the same as eurocarparts - ( who deliver free) -
Total waste of time way to long on delivery service shocking can't tell you where in their system you part is. Quality of parts good but service shockingly poor delivery abysmal
Day 21 and still no part that you have paid for AUTODOC WHAT A WASTE OF TIME.
Day 22 has arrived are the parts coming Na bet they don't
Day 22 has now finished not a part in site
Need to sack these people off and buy from a UKbased firm Autodoc don't cut the mustard
We are sorry for any inconvenience caused.
Your case has been transferred to the quality control department and will be considered as soon as possible.
Aircon compressor, dryer, light bulbs
Be wary if having to return good. Realized in less than 24 hours that I had made a mistake and emailed Autodoc a cancellation notice. Received reply saying couldn't cancel as goods already shipped. TNT tracking data showed the goods had not been collected. Sent this to Autodoc. Got same answer already been shipped. In fact it was another 72 Hours before good were shipped. They had plenty of time to cancel the order. Goods arrived couple days later and in accordance with Autodocs instructions. I refused delivery. After about 5 days I contacted Autodoc to ask when I could expect my refund. They said when they get the goods back then it would take about 5 days to process the refund. I was surprised that they had not received the goods so using the tracking number supplied by TNT I discovered the goods were still in TNT's local depot, 5 days after being refused by me. I asked Autodoc to intervene with TNT to get the goods moving, as they are TNT's customer. This they refused to do. Using the tracking number given I was able to Find out from TNT when they were sending the goods back to Autodoc. They replied being sent within the next few days. They actually were sent the day I made my enquiry and according to the tracking data were delivered to Autodoc 2 days later. When I contacted Autodoc regarding refund they stated that they had not received the goods, clearly not true as I had proof of delivery from TNT. Then despite my many emails it took another 10 days to get my refund. They even at one stage blamed banks for the delay, again not true as the money was in my account the day after Autodoc advised me the refund had been sent. In short there after sales service is abysmal. I got the run around, lied to misinformed and generally treated as if was a nuisance. I suppose when you buy cheap you get a cheap service. Will never buy from these people again.
By the way I am In France, so they can't any make any excuses about delays due to Brexit.
Left side Nissan micra mirror
This company is a cheat. I ordered a mirror for the left hand side of my Nissan micra and once i fitted it the mirror was 1 meter off from the car. This is a huge safety problem and not fit for purpose. I asked for a refund and they refused because i have mounted it. How would anyone know that this product is missold until they mount it on the car. Well they now refuse to refund it. You shouldn't trust these criminals as their products are not fit for purpose and won't give you your money back.
Also their customer services are appalling when they reply as they tell me to do other things/ look at other products rather than resolve my issues. They don't even read my mail.
I advise you to look elsewhere for a reliable company. This one is a cheat
This type of part should be chosen in accordance to OE number, specified by car manufacturer. Please clarify if the part corresponds with original part number.
Before placing an order, you should check the OEN indicated in the description of the item, other wise the part may not fit the car.
Please note, that the installation of incompatible parts may damage other parts. Unfortunately, if the part was mounted we cannot accept it for return.
We highly recommend to check compatibility before installation. Please don't hesitate to contact us with your car data (make, model, year of manufacture, VIN/Chassis number) . We'll check the OEM and compatibility with your vehicle to find a correct replacement.
I HAVE WAITED OVER 6 WEEKS FOR AN ORDER AND STILL HAVEN'T RECEIVED IT, AND THIS COMPANY ARE REFUSING TO REFUND MY MONEY.
I orders an item as it seemed the company was a UK based company and the item was marked as in stock and therefore would be delivered within 5 days.
After about 12 days the tracking number noted it was held in a Wearhouse and it hasn't moved since, 4 weeks on. I have raised the concern with the company and expressed my concerns, and feel that I have been but taken for a fool. I repeatedly asked for a delivery date and they repeatedly refused to give me one. So I have now repeatedly asked for a refund and they repeatedly refused because they are waiting on the delivery companies response, and have been told this could be up to 12 weeks. I have explained this isn't my problem and is completely theirs, and must refund my money by law. They still refuse until the delivery company respond.
I have had to raise a dispute with my bank to try and resolve the problem.
The time, effort and stress this has caused is unforgivable, so please take my advise and avoid.
Dear Mr. Hudson,
We are sorry for the issue with delivery service.
Your case has been referred to the quality control department and will be considered as soon as possible.
Clutch and timing belt
I sent my parts back a month ago for the last 3 weeks av been told by people off autodoc that my refund has been issued to my bank and still nothing a month later, the refund procedure is an absolute joke I want my money back ASAP am sick of getting told this and that . I was asked to ring my bank from autpdoc and me bank basically said if we had the refund we would of put it in the account balance, total shambles never send your parts bk because you will not get your money back no phone number to resolve or nothing totally crap
I've went and ordered last week and now seen this ???????? I'm in UK oh jeez
Brake discs, pads and track rod arms.
Bought items 10/11/20, was told 2 weeks delivery. 17/12/20 was told items arrived. No delivery arrived. 11/02/21 still no items or refund. Terrible service and would not recommend this company. Taking them to small claims court. Do not use. Do not use.
BMW Window Regulator
I bought a window regulator from this company, which turned out to be poorly made and failed immediately it was fitted.
I have made a claim under warranty but their returns/claims process is quite frankly the most obstructive I have ever come across. I had to return the item to Germany at my cost and have now completed 2 returns forms but they continue to ask for more irrelevant details, seemingly as a way of avoiding actually processing the claim.
Car parts - major service and wheel bearings
I have ordered from AUTODOC several times as they are the only company who stocks specific parts for my camper van all in one place (1995 Renault trafic 2.2 on a crossover year) aside from standard service parts.
AUTODOC have been UNHELPFUL and are refusing to accept any responsibility, when dealing with my query regarding a faulty part, stating I have ordered the wrong parts and whether they are faulty or not that means the issue lies with me.
I am disappointed that when asked they are providing me with no options of resolution even with black and white picture evidence.
I will not be using AUTODOC in the future.