Autodoc111 reviews
This score is based on 111 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Left side Nissan micra mirror
This company is a cheat. I ordered a mirror for the left hand side of my Nissan micra and once i fitted it the mirror was 1 meter off from the car. This is a huge safety problem and not fit for purpose. I asked for a refund and they refused because i have mounted it. How would anyone know that this product is missold until they mount it on the car. Well they now refuse to refund it. You shouldn't trust these criminals as their products are not fit for purpose and won't give you your money back.
Also their customer services are appalling when they reply as they tell me to do other things/ look at other products rather than resolve my issues. They don't even read my mail.
I advise you to look elsewhere for a reliable company. This one is a cheatDear Chi,
This type of part should be chosen in accordance to OE number, specified by car manufacturer. Please clarify if the part corresponds with original part number.
Before placing an order, you should check the OEN indicated in the description of the item, other wise the part may not fit the car.
Please note, that the installation of incompatible parts may damage other parts. Unfortunately, if the part was mounted we cannot accept it for return.
We highly recommend to check compatibility before installation. Please don't hesitate to contact us with your car data (make, model, year of manufacture, VIN/Chassis number) . We'll check the OEM and compatibility with your vehicle to find a correct replacement.
Best regards,
Autodoc team
AAutodoc 42485467
I HAVE WAITED OVER 6 WEEKS FOR AN ORDER AND STILL HAVEN'T RECEIVED IT, AND THIS COMPANY ARE REFUSING TO REFUND MY MONEY.
I orders an item as it seemed the company was a UK based company and the item was marked as in stock and therefore would be delivered within 5 days.
After about 12 days the tracking number noted it was held in a Wearhouse and it hasn't moved since, 4 weeks on. I have raised the concern with the company and expressed my concerns, and feel that I have been but taken for a fool. I repeatedly asked for a delivery date and they repeatedly refused to give me one. So I have now repeatedly asked for a refund and they repeatedly refused because they are waiting on the delivery companies response, and have been told this could be up to 12 weeks. I have explained this isn't my problem and is completely theirs, and must refund my money by law. They still refuse until the delivery company respond.
I have had to raise a dispute with my bank to try and resolve the problem.
The time, effort and stress this has caused is unforgivable, so please take my advise and avoid.Dear Mr. Hudson,
We are sorry for the issue with delivery service.
Your case has been referred to the quality control department and will be considered as soon as possible.
Best regards,
Autodoc teamAAutodoc Clutch and timing belt
I sent my parts back a month ago for the last 3 weeks av been told by people off autodoc that my refund has been issued to my bank and still nothing a month later, the refund procedure is an absolute joke I want my money back ASAP am sick of getting told this and that . I was asked to ring my bank from autpdoc and me bank basically said if we had the refund we would of put it in the account balance, total shambles never send your parts bk because you will not get your money back no phone number to resolve or nothing totally crap
I've went and ordered last week and now seen this ???????? I'm in UK oh jeez
2012 heater blower fan
First time I used autodoc. realised that they had charged me vat. didnt realise that the company was registered with the UK VAT OFFICE this is great. This enables me to buy parts cheap abroad and not be subject to any further border charges that are now being implemented since Brexit. The only problem is they supplied the part which fits a left hand drive. We adapted and got round the issue. But it took 1hr to fit instead of 10 minutes. Please remember
Autodoc we drive L/H drive vehicles. You had the registration number you have no excuse.Brake discs, pads and track rod arms.
Bought items 10/11/20, was told 2 weeks delivery. 17/12/20 was told items arrived. No delivery arrived. 11/02/21 still no items or refund. Terrible service and would not recommend this company. Taking them to small claims court. Do not use. Do not use.
BMW Window Regulator
AVOID.
I bought a window regulator from this company, which turned out to be poorly made and failed immediately it was fitted.
I have made a claim under warranty but their returns/claims process is quite frankly the most obstructive I have ever come across. I had to return the item to Germany at my cost and have now completed 2 returns forms but they continue to ask for more irrelevant details, seemingly as a way of avoiding actually processing the claim.Car parts - major service and wheel bearings
I have ordered from AUTODOC several times as they are the only company who stocks specific parts for my camper van all in one place (1995 Renault trafic 2.2 on a crossover year) aside from standard service parts.
AUTODOC have been UNHELPFUL and are refusing to accept any responsibility, when dealing with my query regarding a faulty part, stating I have ordered the wrong parts and whether they are faulty or not that means the issue lies with me.
I am disappointed that when asked they are providing me with no options of resolution even with black and white picture evidence.
I will not be using AUTODOC in the future.Wheel Arch Liner
I used Auto Doc for the first time a few weeks ago, quite an easy site to look round. Found the part i required which nobody else has, at a very good price ordered and it and delivery was very fast. will be ordering again soon .Good company Many thanks Auto Doc
Brake calipers
The first and second time I ordered from Autodoc was fine, I got lucky it seems, it was the third time when I recieved the wrong parts that I learnt about their customer service abilities; it's like their team is all truant fourteen year olds; no respect, no competence, very much a "computer says no" attitude. Two months after recieving the wrong parts the wrong refund value was eventually sent; a little too much if they still intend to send me the outstanding part i still need, too little if it was intended as a full refund; at present I still dont have a straight answer which it it, so I'm in limbo, should i order it elsewhere? I don't know... I've never written an online review before, if it's good who would bother? It's why i think reviews can give an unfair picture, and if it goes bad I understand mistakes happen, normally people sort it out asap, however in this case I've been treated like I dont matter in the slightest, and so I'd like to protect you, the reader, from making the same mistake. Completely avoid Autodoc and any other website which is also them; you can tell if the website layout is very similar and the parts cost the same, but certainly includes onlinecarparts.co.uk, and buycarparts.co.uk
Dear Neil,
We apologize for the issue with your order.
We have contacted you and hope that all the misunderstandings have been solved. The amount for returned spare parts has been refunded to you. You old core part is currently under inspection of manufacturer. We will contact you with results as soon as we have them.
Best regards,
Autodoc teamAAutodoc 2x Bosch O2 sensors
Ordered parts from them on 3rd January 2021. (Using my girlfriends account this time, and for the first time, as where we were at the time I couldn't use mine. Didn't have phone to hand)They used GLS as their courier and from the 6th of January their tracking site has not been updated since the 6th Jan. Ive been using these for years with no problem. I will not use again after this. Caused me to be without my car for 2 weeks! Im partially disabled at the moment through injury, and need my car on the road to get to shops. I cannot walk far, and live on my own. Autodoc just told me to just wait for it. For how long???? We shall see what happens when i cancel the order and ask for a refund so I can get my O2 sensors here in UK. So Miffed about this. Why use GLS? They will only ruin a good company. Delivery is a major part of a good shopping experience or a bad one. Will not use again until they change couriers. Hope they see this.
car parts
ordered couple of times from them...it os ok,but the last 3 orders they didn't fit to my car. never order again
Vauxhall Turbocharger
I have bought thus part about one year ago. It broke and tried to use the warranty. Pffff. No way with this guys. I have over a month since i am exchanging e-mail with no luck. Worse customer service ever.
Dear Adrian,
Thank you for your feedback.
To start warranty process we require your car data, information about installation process, photos of dismantled part and filled in warranty form with detailed information about deffect. As soon as we have the information, we can proceed with investigation with manufacturer. If any misunderstanding took place, feel free to contact us on help@autodoc.de. We are at your disposal. Best regards,
Autodoc teamAAutodoc Can’t deliver
Every item I try and buy they can’t deliver so completely useless
Brake disks and pads
This is a statement of facts:
Ordered on 16 Oct. on the 26th I inquired as to why they hadn’t arrive. On the 28th I was sent an email announcing the great news!
My order was now dispatched. No explanation or apology.
I received the ... half order on the 2nd of November!
Having reported the shortfall immediately I am now awaiting fir the rest of my order.
Positive points.
Amazing availability and choice of aftermarket parts. Great website with tremendous ease of ordering. Comprehensive description and referencing tostop you from ordering inadvertently the wrong part. And last but not least, fantastic value for money.
It’s such a putty that the warehousing, order dispatching and delivery options Suck !
I think it is run by morons!
I would have better luck ordering a voodoo doll from Uganda to deliver it to my riverboat in Bangladesh!three orders
They have great prices and provide a decent assistance in choosing the right part for your car. However it appears they have no control over the delay with which your parts will be shipped, and even if your order has already accumulated a 2 weeks delay because of availability of the parts, still they cannot prioritise it in their shipping queue so I have to wait a few days longer. I had since the begining asked to ship it in two batches (at my expenses), first the available parts, but they never came back to me on that request. Previous orders (which were much less urgent to me) arrived in ca. 1 week delay, which was acceptable.
Various and up till now good but!
My latest order which I made 9 days ago has been marked up as ready for collection by curriers for 6 days each time I contact autodoc I get a generic apologies but still the parts I paid for are still not here and are still marked as waiting for collection by courier
Abs sensor
Seeing all the negative comments about this company I was understandable nervous about using them.
I needed a part for a Japanese car built in a factory in India and couldn't find one anywhere in the UK so I had to take a chance.
I'm happy to say I was pleasantly surprised, delivery took about 5 days (which I thought was acceptable from Germany to the UK), the part was from an EU manufacturer (Holland) not some cheap copy part.
It fitted, it worked, what more could anyone ask.
Thanks AutodocDear customer,
Thank you for sharing your experience.
We are glad that you are satisfied with your purchase and we thank you for loyalty.
We will be happy to see you among our clients again!
Best regards,
Autodoc teamAAutodoc Ordered parts from them on 3rd January 2021. (Using my girlfriends account this time, and for the first time, as where we were at the time I couldn't use mine. Didn't have phone to hand)They used GLS as their courier and from the 6th of January their tracking site has not been updated since the 6th Jan. Ive been using these for years with no problem. I will not use again after this. Caused me to be without my car for 2 weeks! Im partially disabled at the moment through injury, and need my car on the road to get to shops. I cannot walk far, and live on my own. Autodoc just told me to just wait for it. For how long???? We shall see what happens when i cancel the order and ask for a refund so I can get my O2 sensors here in UK. So Miffed about this. Why use GLS? They will only ruin a good company. Hope they see this.
Dear Kraig,
Thanks for the review. We are very sorry that the delivery did not meet your expectations. Unfortunately, there have been issues related to the government bans due to Brexit and the pandemic. This affected delivery. Fortunately, the situation is settled and we are returning to the original regime. Please provide your order details at help@autodoc.co.uk and we will definitely provide you with a convenient solution.
Best regards,
Autodoc teamAAutodoc Ordered a wing mirror for my car on the 27/01/2021
The only update I got was on the 30/01/2021 from GLS delivery saying it was still in transit and after speaking to autodoc 4 days in a row I get the same response that they send a email to GLS and find the solution and after finding out GLS should reply in 1-2 days so noone is giving me any update whatsoever I find this all disgusting as despite the new Brexit rules etc I am still in limbo and out of pocket and autodoc are still saying they are going to make me wait on a refund to hear from GLS about my order being lost this is totally unacceptable and extremely unprofessional I will not be using them again and they have no interest in updating me regarding my part nor the refundWas going to order some new Brembo brakes for my F31 Bimmer 330d from AUTODOC until I read the reviews. I will be using Euro Car Parts instead.
Wiper motor
Used autodoc for the last two years and had a wiper motor stop working on me. They refuse to honour the warranty unless the part was fitted by a qualified mechanic. Why then offered videos on how to repair cars to the DIY mechanic? What a total waste of time and I have taken my business elsewhere. DISGUSTING!
Turbo cartridge
Part ended up not working. Got reimbursement for that.
When it came to claiming the labour I have had to jump through tons of hoops designed to discourage me from pursuing the claim.
They are a horrible company to deal with.
Never order any from them.Dear customer,
Thank you for your feedback.
We would like to sincerely apologize for any inconvenience caused. Unfortunately the warranty procedure is complicated. We always do our best to help our customers prepare all related documents to speed up the warranty process and to increase chances of successful warranty. We look forward your cooperation and will be very happy to be helpful for you.
Best regards,
Autodoc teamAAutodoc Brake Master cylinder
Good price, reasonable speed, but wrong part sent. Have to return to Germany (not expected as UK site) so lose most of what I paid. If I had paid their extra return fee, they would pay for redelivery, but that is just paying for their mistakes. Bit of a con
About Autodoc
Your car is a useful means of transportation, but sometimes a car part breaks down and/or needs to be replaced. In that case, Autodoc can help you to find some new spare parts. But what will the quality of their filters be? How long will their wheels or fuel systems last? Will their brake systems be easily installed in your car? Will the second-hand parts be good enough for another round? Will you have to wait long for your ignition to arrive via Autodoc’s delivery service? And what will the customer service of Autodoc have to say if the electrics don’t seem to work in your car? Only car owners whose car is already adjusted with some spare parts from Autodoc can tell you about this. Read their reviews to get an idea of what shopping at Autodoc means. Their experiences, comments, ratings and opinions can show you what to expect from this car part provider.
About Autodoc
Autodoc is a car company that offers car parts and other car items. Via their website, you can get some second-hand car parts and sometimes even new ones. There is a section for the air conditioning of your car. After all, your blower, evaporator and control unit should function properly. There are also car body parts such as covers, tow hooks, bumper grits and battery holders. Of course, they have brake discs, brake drums and other necessities for the functioning of your brake systems. For your engine, they provide antifreeze, connecting rods, air filters, camshafts and more. Your fuel supply system is also important. Your carburettor, fuel cap, fuel pump and accelerator pedal are all necessary accessories to get anywhere at all. Cars get more and more electric. Therefore, the ABS sensor, wiper monitor and other electrical systems need to be up to date and sometimes need some new parts. Furthermore, you can visit Autodoc for heaters, car accessories, bearings, drive shafts, interior, ignition and a whole lot of other car parts. There are over 2,500,000 items on their website, so chances are that you will find what you are looking for.
Services of Autodoc
The car parts from Autodoc can be ordered via their website. Just search for the ignition of wheels that you are looking for and place an order. The delivery service of Autodoc will send the item directly to your home without delay. And there is an Autodoc customer service department to help you when you are in need of some help or advice.
Complaints, Compliments and Tips for Autodoc
Have you ever ordered a new car part from Autodoc? Then we would like to hear more about your Autodoc experience. How long do their new brakes last? How warm is or cool is their air conditioning? was the filter easy to replace or did it take some effort? How long did you have to wait for your new fuel supply system to be delivered? And what did the customer service of Autodoc say when your engine oil was not the right oil for your car? Write your own Autodoc review and tell us what your impression of Autodoc is.
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Categories Autodoc
Car services | Other Car Services Reviews & Experiences
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Last update: November 2025
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Review with most votes
Very valuable shop
Very very useful people Must be in contact for any inconvenience or emergency. Autodoc services is being a part of our many office colleagues and office too. Quality replaceme... Read onBy: Jones