Autodoc113 reviews
This score is based on 113 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.MK2 Golf part
I bought a part for my MK2 Golf from Autodoc recently and I have to say I was really happy with the product. It was exactly what I needed and came within a week of ordering it. This was actually my fourth time ordering from Autodoc, and even though the delivery was slow on my previous three orders, I was pleasantly surprised by how quick this one was. All in all, I've had a good experience with Autodoc and will definitely be using them again in the future. Cheers.
'Value for money'
The delivery to the UK ended up taking longer than I thought because all the stuff comes from Europe. I really should've clocked that before I ordered. But if you're not in a rush and you're getting parts for future fixes, Autodoc has top-notch prices and quality products that are difficult to find elsewhere. The customer service lot were dead helpful, proper professional, and quick off the mark. 👍
Headlight and fog light purchase
My recent experience with Autodoc has been really disappointing. I bought a headlight and fog light from them, but they sent me the wrong part. Trying to sort out this mistake was a nightmare. They asked for many photos of the wrong part, both inside and outside the packaging, and all the labels too. After doing all of that, they told me to send the part back, but not in its original packaging. The whole process was so frustrating and took up a lot of my time. To make things worse, I had to wait nearly a month just for a dispatch email. I sent the part back in February 2024 and still haven't got my refund. Overall, it was a really bad experience that I wouldn't want anyone else to go through.
Quality car parts at great prices
Autodoc is where I always head to for top-notch car parts that don't break the bank. I've never been let down by any of the stuff I've bought, and they always turn up when they say they will. They've got loads to choose from, and their website is dead simple to use. I reckon Autodoc is the place to go for anything you need for your car.
New brake pads and oil filter
I had a bit of a rubbish time with this company, to be honest. I ordered some brake pads and an oil filter, but it felt like an eternity for them to sort out my order and get it to me. I was waiting around forever! They were pretty speedy at taking my money, mind you. When I asked for a refund, they said it would take a few days to process. The parts they sell are decent, but everything else about them is a bit slow and frustrating, if you ask me.
Original car parts at competitive prices
I bought some car parts from this website recently and I have to say, I was really impressed with the quality. They were definitely genuine parts and the prices were much cheaper than other places I've bought from before. Autodoc is now my number one choice for reliable car parts. Cheers!
Expert advice, good prices, quality
I must say, my experience with this seller was top-notch. The advice they provided really helped me choose the right product. The prices were fair and the quality of the items I bought was superb. But, I have to admit, the delivery service from Evri was a letdown. They didn't seem to care about what I needed and changed the delivery time out of the blue, which was rather inconvenient. It's such a pity that a great seller like this is being dragged down by their delivery partners. I wonder if they'll be able to overcome this hurdle.
Recent parts order
I was well pleased with the parts I ordered - great quality and a lot cheaper than what I could get at the motor factors down the road, even with the extra postage costs. The delivery time wasn't too bad either, usually arriving in 4 or 5 days. I'd definitely recommend them.
Brake pads and car parts
I was really impressed with Autodoc, both with how quick they delivered and how good their prices were. I think it's great that they get their stuff from Europe because it means I can get top brands for a much cheaper price than I would from UK suppliers. I love that I can get Brembo and Bosch products for way less money. I haven't had to send anything back yet, but I trust that their service will be just as good if I ever need to.
Auto parts
I bought some car parts from this shop not long ago and honestly, it wasn't the best experience. The customer service wasn't up to scratch and it felt like it took forever for the parts to turn up. I had to wait nearly two weeks for them to arrive, and that was really annoying. But, credit where it's due, they did get in touch to try and fix things and make it better in the end.
Waste of money
This place is terrible! I ordered some stuff and it all arrived late, squashed, broken, and not even the right items! What a joke! Don't bother if you actually want to use the stuff for your car because you won't receive what you need. It's a waste of time and money, honestly.
Aircon parts purchase
I recently bought some air conditioning parts from this website and I must say, I was pretty happy with how everything went. Although, I did run into a tiny hiccup when the search function recommended the wrong part even after I input all the right info. Luckily, the customer service team sorted it out promptly and made sure I had the correct part number. The delivery from Germany was surprisingly fast and the parts came in good condition. So now, my air conditioning is back to working like a charm.
Engine oil filtres
I am very disappointed with the company ... because I received cheaper products than the ones I ordered. And the biggest shock was that ... allows itself to make changes in the order made by me, and this is not the first time when something like this happens.
I recommend to everyone who uses ... to take a photo of the order you made so that you can prove that ... MODIFIED your order without your consent.9 items of Citroen C3 Parts
Ordered 9 items, all quoted as ex-stock, its 5-days now and tracking shows they have not even left their warehouse and I have no idea when I might get the parts. It is also very difficult to chase your order, no clear and obvious link to find out what is happening, right down the bottom of the web page, is the "Contact Us", but they have not replied anyway, clearly a big mistake giving them a try.
AutoDoc have replied on Trustpilot, so I hope people take note if they need parts quickly, their BEST order to delivery time is 5 to 8 working days, so delivery is a minimum of 1 week after placing your order, but more likely two weeks if you take EVRI into consideration.
Update: 27th July Its now 1 week with no movement on the tracking for Consignment H0232A0006507227 just sits on tracking with "We're Expecting it" 07:39am - Fri 21 July. It is now 27th July, 7-days with no change in status. AUTODOC claim its shipped, EVRI say they have not been given it yet as it is not ready to ship.Brake caliper Mtg
I woul never use this company ever again. After requesting refund due to incorrect part twice! They then and only then request tracking number! Which is not mentioneda ta ll. Then they deny recieving the 1st part even though customer service ackowleged receipt! I am still waiting refund on 1 item after 9 weeks.. Totall ... Wrong parts and difficult to return
car parts
I had 2 years of good service with most items being delivered by DHL, as advertised on their website... until this month when they decided to use Evri and everything went sour.
Autodoc split the order in two packages sent at the same time with different tracking numbers. The delivery address is a hotel that is open 24/7.
The first package was received on saturday with no issues, but with the second (and much heavier) one Evri failed to deliver 3 times in a row claiming that either i wasn't in, no safe place to leave the pack and that the business was closed. All lies. Evri has an awful support service and you cant speak to a person, just a chatbot.
I asked Autodoc to step in for support but they have been very unhelpful and simply repeat the information given by the Evri tracking info. They won't allow me to cancel the order at this stage, but they want me to reject the package... but it never gets delivered in first place!
These are urgent parts that I need and now I have to scramble to find replacements at last minute and at a much higher cost.
I have started a dispute on paypal to stop further payments and will never use autodoc ever again.Car Part Received Damaged
Avoid this so called supplier like the plague.
Autodoc delivered an engine gasket folded in half which had split rendering unusable. Contacted Autodoc for resolution but got fobbed off with a rediculous time wasting runaround.Parts
I have used Autodoc for years now. They are particularly good if you own a German car as they are based in Germany, so have a wide choice of aftermarket manufacturers who offer OE equivalent parts. They are massively cheaper than going to a dealer here in the UK, almost 50% cheaper in a lot of cases. The only caveat is they take a long time for deliveries. Expect at least a week minimum for anything you order from them as it has to go through customs before reaching the UK. Also double and triple check the part numbers before you order as their website doesn`t always get it right.
Shop elsewhere
Autodoc's customer service is tedious and infuriating. It took MONTHS to sort out my return of a defective item. You can expect a lot of waiting for updates and repeating information you’ve already given, whilst being left out-of-pocket the entire time. I don’t recommend purchasing their £3.95 ‘Safe Order’, especially since most other stores offer that as standard policy. It’s completely useless, non-refundable and doesn’t guarantee better service times.
Despite mailing back the defective item for a refund, Autodoc spent weeks denying they’d received it. I strongly advise documenting everything, from tracked postage to taking photos of the parcel, shipping label and proof of postage. In the end, I only got my money back by filing a chargeback with mountains of evidence to support me.
It is not clear enough that Autodoc are based in Germany, especially since most of their websites use .co.uk domains. These sites include 123spareparts.co.uk, autopartspro.co.uk, bestpartstore.co.uk, buycarparts.co.uk, euspares.co.uk, onlinecarparts.co.uk. This review applies to all these sites, seeing as they’re the same company under different names.
In many aspects, it may seem like Autodoc has great prices but customers tend to be left worse off when things go awry. The time, hassle and stress is not worth the amount of money you think you’ll save.Ignore the 'Yes' in the rating sidebar. I absolutely WOULD NOT buy here again, and I don't recommend this business to anyone.
ALFA ROMEO PARTS
Firstly I should state we are a commercial workshop, as such we deal with many suppliers, but this is a one off supplier for us. The parts prices may well be fair, the delivery service is once you understand it comes from Germany, a reasonable time (in our case 9 clear working days), however, one part was wrong, the next part had items missing from it, these had fallen out from the packaging before being shipped. We politely pointed this out to them, they came back with needing pictures, which we gladly sent, that then got a reply that said they wanted pictures of the missing parts......not sure how you send someone pictures of missing parts. Now as a commercial garage we have to dispose of all the packaging otherwise we would be drowning in it, next they want pictures of the box it arrived in, so we sent this as well, and this is despite the fact that we had sent pictures of the packaging the part arrived in which shows that the part itself will obviously puncture the bag, hence why the other parts that SHOULD be inside had fallen out. None of this was enough for them. The one part that was wrong was a serpentine drive belt, we decided we could not be asked to send it back to get a refund, so we just said to forget that part, we will get it from one of our other local suppliers, so all we were asking for was the missing parts. So perhaps they may be a good price, but when things go wrong (and they do) when the supplier cannot be asked to do the correct thing, what is the point in dealing with them. We tried them and we learnt that they just are not that good when its not going well. If you cannot accept as a supplier that some things do go wrong, just do not make it your customers problem and put so many obstacles in their way so you as the supplier have to do nothing about it. Sorry AUTODOC, not a good service at all.
About Autodoc
Your car is a useful means of transportation, but sometimes a car part breaks down and/or needs to be replaced. In that case, Autodoc can help you to find some new spare parts. But what will the quality of their filters be? How long will their wheels or fuel systems last? Will their brake systems be easily installed in your car? Will the second-hand parts be good enough for another round? Will you have to wait long for your ignition to arrive via Autodoc’s delivery service? And what will the customer service of Autodoc have to say if the electrics don’t seem to work in your car? Only car owners whose car is already adjusted with some spare parts from Autodoc can tell you about this. Read their reviews to get an idea of what shopping at Autodoc means. Their experiences, comments, ratings and opinions can show you what to expect from this car part provider.
About Autodoc
Autodoc is a car company that offers car parts and other car items. Via their website, you can get some second-hand car parts and sometimes even new ones. There is a section for the air conditioning of your car. After all, your blower, evaporator and control unit should function properly. There are also car body parts such as covers, tow hooks, bumper grits and battery holders. Of course, they have brake discs, brake drums and other necessities for the functioning of your brake systems. For your engine, they provide antifreeze, connecting rods, air filters, camshafts and more. Your fuel supply system is also important. Your carburettor, fuel cap, fuel pump and accelerator pedal are all necessary accessories to get anywhere at all. Cars get more and more electric. Therefore, the ABS sensor, wiper monitor and other electrical systems need to be up to date and sometimes need some new parts. Furthermore, you can visit Autodoc for heaters, car accessories, bearings, drive shafts, interior, ignition and a whole lot of other car parts. There are over 2,500,000 items on their website, so chances are that you will find what you are looking for.
Services of Autodoc
The car parts from Autodoc can be ordered via their website. Just search for the ignition of wheels that you are looking for and place an order. The delivery service of Autodoc will send the item directly to your home without delay. And there is an Autodoc customer service department to help you when you are in need of some help or advice.
Complaints, Compliments and Tips for Autodoc
Have you ever ordered a new car part from Autodoc? Then we would like to hear more about your Autodoc experience. How long do their new brakes last? How warm is or cool is their air conditioning? was the filter easy to replace or did it take some effort? How long did you have to wait for your new fuel supply system to be delivered? And what did the customer service of Autodoc say when your engine oil was not the right oil for your car? Write your own Autodoc review and tell us what your impression of Autodoc is.
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Car services | Other Car Services Reviews & Experiences
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Last update: December 2025
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Review with most votes
Very valuable shop
Very very useful people Must be in contact for any inconvenience or emergency. Autodoc services is being a part of our many office colleagues and office too. Quality replaceme... Read onBy: Jones