Autodoc113 reviews
This score is based on 113 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Clutch kit and flywheel
Two separate orders. The SACHS (German manufacture)parts are not compatible for Ford and the clutch is not matching the flywheel.When i asked for return they mislead me to send them pictures and WIN number just to stall the return. And more pictures and videos. Then they accused me of mixing the parts together and traces of installing. The box was patched with clear tape on delivery. The app is not working when you try to return. They are not complying with return policy I’ve been defrauded of 380£. Avoid!!!
Cable for Manual Transmission 3150217
I
Got intouch with Autodoc after purchasing the above item. I was originally told i could return FOC as the insurance taken out. I have been intouch since the 25/09/2021. having sent all paperwork. by return email. also having sent a request for what further information is required. I still keep getting reminders both email and automated phone call. Service is atrocious.Two Hilux Headlights
When purchased the app clearly stated that the headlights purchased would fit my truck which they don’t.
Trw front discs and pads
I ordered these without realising that they ship from Germany. Shocked when they arrived within a week. Decent branded parts at about £40 less than euro car parts own branded eicher pads and discs. More than happy with my purchase
Car spares
Be very careful of this company, purchased parts for my car, they came incorrect, I arranged to send them back (at my cost) that was about 5 weeks ago. It turns out the parcel is stuck at UPS because Autodoc won't fill in the standard paperwork. this is an ongoing issue. Please share and be careful.
Headlight
Hi! I gave an order an then told them to cancel it. The item was not even shipped , so i contacted them to make sure they don’t ship this way we can avoid the waste of money. It’s been a month now and my 102£ is still “flowing” . I SERIOUSLY THINK TO STOP ORDERING .
crank sensor
Frustrating parcel delivery system,which never seems to be updated.dont know about the part since it has still not arrived after one week don't know if it's being delivered by bicycle.
Track rods,suspension parts, belt, oil filters
Seems if they supply incorrect or faulty parts.......you have to pay for return postage.....
YOU HAVE BEEN WARNED !!!!Windshield wipers
Do not order thinking that the parts you will get from the licence plate search; which show nice and green as compatible will be compatible...
They refer you to the tiny text on the bottom of that page after all the nice green "this part fits your car - go and order" message!!!
It says you need to find out the original part OEM number... the WHAT???
After all the green? "****** ******" comes to mind :)
Also watch out because the site is translated... so its not necessarily in your country... The returns would have to be sent, in my case to Germany at MY expence even though it is 100% the website design and communication that is the problem.
Also the website i ordered from was Autodoc.co.no
The chat message transcript email came from autodeler.co.no and i replied and NO answer... I replied within the 14 day return period...
Anyway you get the idea...
Do not use this or similar sites...
Go to your local shop and get the product! You wont regret it...
Now im going to post this in 7 other review sites and social media... Lets help others not suffer and waste their time and money on these crooks!exhaust back box muffler
Very very pleased I received the part which was not available in the UK unless I paid twice the price. If you know exactly what motor vehicle component you require and you are prepared to be patient and wait 7 - 10 days then Autodoc will not be beaten on either price or service. The communication and delivery status notifications are seamless. Highly recommend Autodoc so I will be using them again next time over any factor in the UK or Europe.
10/10 THANK YOUWheel bearing
Very poor two weeks to arrive, sent back, request refund,no way excuse after excuse do not purchase from this company.ps wears my refund?
Suspension wishbone
Recently brought a front wishbone for a Corsa D. Have to say the wishbone turned up in about a week, was the correct part and a decent make. Criticism would be contacting them was a waste of time and tracking the item proved impossible from my end
Brake pads for Ford Focus
Order placed 9 days ago. After charging £8 odd for delivery I expected delivery in about 48 hours. Still waiting. Probably run out of hay for the pony! So here it is. If you want something quickly don’t use Auotdoc. If the price is right and you don’t mind waiting for ever then go for it. I don’t think I shall be using them again. I’ve almost lost the will to live!
First time in using, after giving reg number, for a 1.2 Punto, received head gasket for a 2.0 litre Lancia,that was not even imported into the UK. Quite arrogant at first as to the infallibility of their ordering system, but eventually received a refund. Thought I'd try them again for a small sensor as the price seemed good. Still waiting after a week, thought because of the small packet status,that it would at least be sent via airmail. And not by donkey cart via the Alps.
MK2 Focus ST front wishbones
My first and definitely not my last time buying from Autodoc.
Excellent choice of parts. Exactly as described and the parts arrived within a week nicely professionally packed.
The help videos came in very handy.
I purchased from the higher end of the price bracket but was still £300 cheaper than Ford wanted.
The quality is as good if not better than Ford's original parts.
Would strongly recommend.
Also if you use the app to buy you will find an even better price.brakes
i ordered my brakes on 28th April i still have no brakes just a track which is still saying in transit so say, i have contacted many times, i have had one reply, so autodoc i would like a refund please, and so i can buy from somebody else who can deliver, never again, trading standards here i come.
Brake disc
Cheap...but...
Item stuck in customs for over a month.
No help from live chat ...no action it seems.
Order cancelled after 4 live chat attempts without a solution.
Refund requested.
They are withholding my money while they “investigate “ who is more useless....AUTODOC or their courier.....I don’t care. Won’t use again. Just want my money back !!!!Fuel sender unit
Ordered a fuel sender unit with built in pump for a vw golf,
Great price and service,
Waited a while for it, after 3 weeks of waiting I enquired and reply from autodoc was fast,
They explained due to covid disruptions my part was held at customs,
I could see this on the track my part GLS sight,
Part came after another week and I was happy with it,
Thanks autodoc
3 stars for delivery but that wasn't autodocs fault.STAY CLEAR” FROM AUTODOC” NOT A DECENT COMPANY.” BOUGHT 2 PARTS FROM THEM LAST DECEMBER 2020” NO PARTS AND NO REFUND AT ALL.” THAT’S CLEARLY A MONKEY BUSINESS!!!”
PS
JUST A GENTLE REMINDER” FROM ME” AT LEAST!” YOU ARE AWARE IN WHAT THEY CAN DO FROM THEIR CUSTOMERS”
BEST REGARDS,
FrederickOrder 43978108
I bought 400 Uk Pounds worth parts from Autodoc , through the Topautoosat.fi website.
I had intended to buy another 1000 to 2000 euros worth of parts over the next 6 months from them , as the Fiat Ducato van I must repair has many issues.
The delivery was slow , they lost one box , when that was found they gave it to my next door neighbors child.
Wheel hubs , bearings and hubs were assembled and the Ducato was taken to the workshop to have all these parts fitted.
After a days worth of labor it was discovered that the parts matched by Autodoc were not compatible with my vehicle.
Autodocs part listing , even though it said that the parts were suitable in 2 places , was WRONG.
I emailed Autodoc and while I waited the van was taking up a bar , unmovable at the workshop.
That cost was 70E a day.
Autodoc did not reply for 5 days ! - which is simply pathetic.
I had to get my old parts fitted , at further cost , just so I could get the van out of the workshop.
Then they started the same old Autodoc games of trying to blame me , the customer for their mistakes.
They will say that they are not responsible for the information on their site - this is NOT TRUE - they are !
They will say that I should have provided a VIN number before purchase , this is untrue , as they have the VIN details when you enter your registration number into their site.
They will say that the OEM , OEN and OE number should have been checked by a technician before hand - this is not true.
It is not a condition of purchase that these things are done before hand , , meaning Autodoc is responsible for the errors.
These excuses are to try and convince the customer that they had missed a important step and are responsible for the mistake -- this is UNTRUE.
Autodoc by law , is 100% at fault !!!
If you wish to attempt a refund , they will require that you send the parts back at your own cost ,, back to Germany.
Then when you try to get a refund they will not accept parts that have been fitted and then removed - but then they get to keep the parts.
I made a video about my experience with Autodoc and it can be found on Youtube , search for ''VanLife - Beware of Autodoc parts company !''
Autodoc tries real hard to look like a professional company , but you will discover EXACTLY how professional they are , when you have a problem with them.
It is then that you will not be able to discern the difference between Autodoc , and common thieves.
Deal with Autodoc or their MANY associated companies , and expect a wild ride !!Dear Greg White,
We apologize for the inconvenience caused by your recent purchase.
Some spare parts should be chosen only in accordance with original part numbers (OEN, OEM). Which means that the final check for compatibility is possible only with the help of the OEN (Original Equipment Number). We put such notification on each product page, where it is necessary to inform our customers.
The descriptions of our products contains their technical specifications and OEN references to guarantee their compatibility with a certain vehicle. OEN verification gives you almost 100% guarantee that you are ordering the exact part you need. Sometimes additional information about the car is also required.
For such cases and for customers with lack of experience we offer our support. You can contact us on info@autodoc.co.uk or leave a request in a Contact form section on our website. We will check compatibility and select the best spare parts for your vehicle.
Unfortunately you've chosen the part that doesn't correspond with your original part number. In future we recommend you contacting our support team before placing the order. We are always ready to assist you and help you with selection.
Best regards,
Autodoc team
AAutodoc Here we see the typical response from autodoc of blaming the customer.
There is NO requirement before purchase to check a OEN number , in fact , OEN numbers do not even exist , but in autodocs limited experience , they do not even know this.
OE and OEM numbers do exist , but are usually unavailable , so the customer must rely on autodocs part matching and application advice , a customer service which autodoc provides.
autodoc is legally obliged to give the customer redress when they are at fault - however autodoc refuses to do this.
autodoc also refuses to participate in the conflict resolution services provided at the EU state and EU level .. read the fine print on their sites and you will see this to be true.
autodoc must give redress when they make a mistake , and they are legally accountable for their factual statements made on their website.
With that being the case , parts matching errors on the autodoc website is the problem of autodoc.
Customers should keep this very firmly in their mind when autodoc tries these lies , and blame the customer.
These autodoc people will try numerous lies and deceptions in order to refuse refund and compensation.
This is a fundamentally disastrous business practice , because in time a large base of disgruntled customers will be formed and their business profits will suffer.
It seems , that autodoc is not even smart enough to understand that - it's a pretty dumb way to run a company.
In my own case , autodoc now refuses to be in contact with me ,, but I knew that this was going to be the outcome right at the start,
Dishonesty is the foundation of autodoc. , and no matter what their pleasant sounding apologies sound like , they don't mean one word of it.discs and pads
Placed an order with Autodoc - they dispatched using GLS and tracked online - but GLS website states that they are missing 'customs data' ive spoken to Autodoc via webchat and email but they appear to be completely unwilling to do anything to resolve this issue. Ive told them to send the missing customs data but they do nothing to sort it out. Im 40 years old and in all my life ive never received such unbelievably bad service!!! Dont bother using Autodoc - they will take your money but not deliver
Exhaust
Could not find my car by reg number, part was cheaper but adding postage worked out about the same as eurocarparts - ( who deliver free) -
About Autodoc
Your car is a useful means of transportation, but sometimes a car part breaks down and/or needs to be replaced. In that case, Autodoc can help you to find some new spare parts. But what will the quality of their filters be? How long will their wheels or fuel systems last? Will their brake systems be easily installed in your car? Will the second-hand parts be good enough for another round? Will you have to wait long for your ignition to arrive via Autodoc’s delivery service? And what will the customer service of Autodoc have to say if the electrics don’t seem to work in your car? Only car owners whose car is already adjusted with some spare parts from Autodoc can tell you about this. Read their reviews to get an idea of what shopping at Autodoc means. Their experiences, comments, ratings and opinions can show you what to expect from this car part provider.
About Autodoc
Autodoc is a car company that offers car parts and other car items. Via their website, you can get some second-hand car parts and sometimes even new ones. There is a section for the air conditioning of your car. After all, your blower, evaporator and control unit should function properly. There are also car body parts such as covers, tow hooks, bumper grits and battery holders. Of course, they have brake discs, brake drums and other necessities for the functioning of your brake systems. For your engine, they provide antifreeze, connecting rods, air filters, camshafts and more. Your fuel supply system is also important. Your carburettor, fuel cap, fuel pump and accelerator pedal are all necessary accessories to get anywhere at all. Cars get more and more electric. Therefore, the ABS sensor, wiper monitor and other electrical systems need to be up to date and sometimes need some new parts. Furthermore, you can visit Autodoc for heaters, car accessories, bearings, drive shafts, interior, ignition and a whole lot of other car parts. There are over 2,500,000 items on their website, so chances are that you will find what you are looking for.
Services of Autodoc
The car parts from Autodoc can be ordered via their website. Just search for the ignition of wheels that you are looking for and place an order. The delivery service of Autodoc will send the item directly to your home without delay. And there is an Autodoc customer service department to help you when you are in need of some help or advice.
Complaints, Compliments and Tips for Autodoc
Have you ever ordered a new car part from Autodoc? Then we would like to hear more about your Autodoc experience. How long do their new brakes last? How warm is or cool is their air conditioning? was the filter easy to replace or did it take some effort? How long did you have to wait for your new fuel supply system to be delivered? And what did the customer service of Autodoc say when your engine oil was not the right oil for your car? Write your own Autodoc review and tell us what your impression of Autodoc is.
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Categories Autodoc
Car services | Other Car Services Reviews & Experiences
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Last update: December 2025
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Review with most votes
Very valuable shop
Very very useful people Must be in contact for any inconvenience or emergency. Autodoc services is being a part of our many office colleagues and office too. Quality replaceme... Read onBy: Jones