Autodoc Reviews
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Car parts - major service and wheel bearings
I have ordered from AUTODOC several times as they are the only company who stocks specific parts for my camper van all in one place (1995 Renault trafic 2.2 on a crossover year) aside from standard service parts.
AUTODOC have been UNHELPFUL and are refusing to accept any responsibility, when dealing with my query regarding a faulty part, stating I have ordered the wrong parts and whether they are faulty or not that means the issue lies with me.
I am disappointed that when asked they are providing me with no options of resolution even with black and white picture evidence.
I will not be using AUTODOC in the future.Wheel Arch Liner
I used Auto Doc for the first time a few weeks ago, quite an easy site to look round. Found the part i required which nobody else has, at a very good price ordered and it and delivery was very fast. will be ordering again soon .Good company Many thanks Auto Doc
Brake calipers
The first and second time I ordered from Autodoc was fine, I got lucky it seems, it was the third time when I recieved the wrong parts that I learnt about their customer service abilities; it's like their team is all truant fourteen year olds; no respect, no competence, very much a "computer says no" attitude. Two months after recieving the wrong parts the wrong refund value was eventually sent; a little too much if they still intend to send me the outstanding part i still need, too little if it was intended as a full refund; at present I still dont have a straight answer which it it, so I'm in limbo, should i order it elsewhere? I don't know... I've never written an online review before, if it's good who would bother? It's why i think reviews can give an unfair picture, and if it goes bad I understand mistakes happen, normally people sort it out asap, however in this case I've been treated like I dont matter in the slightest, and so I'd like to protect you, the reader, from making the same mistake. Completely avoid Autodoc and any other website which is also them; you can tell if the website layout is very similar and the parts cost the same, but certainly includes onlinecarparts.co.uk, and buycarparts.co.uk
Dear Neil,
We apologize for the issue with your order.
We have contacted you and hope that all the misunderstandings have been solved. The amount for returned spare parts has been refunded to you. You old core part is currently under inspection of manufacturer. We will contact you with results as soon as we have them.
Best regards,
Autodoc team
A2x Bosch O2 sensors
Ordered parts from them on 3rd January 2021. (Using my girlfriends account this time, and for the first time, as where we were at the time I couldn't use mine. Didn't have phone to hand)They used GLS as their courier and from the 6th of January their tracking site has not been updated since the 6th Jan. Ive been using these for years with no problem. I will not use again after this. Caused me to be without my car for 2 weeks! Im partially disabled at the moment through injury, and need my car on the road to get to shops. I cannot walk far, and live on my own. Autodoc just told me to just wait for it. For how long???? We shall see what happens when i cancel the order and ask for a refund so I can get my O2 sensors here in UK. So Miffed about this. Why use GLS? They will only ruin a good company. Delivery is a major part of a good shopping experience or a bad one. Will not use again until they change couriers. Hope they see this.
car parts
ordered couple of times from them...it os ok,but the last 3 orders they didn't fit to my car. never order again
Vauxhall Turbocharger
I have bought thus part about one year ago. It broke and tried to use the warranty. Pffff. No way with this guys. I have over a month since i am exchanging e-mail with no luck. Worse customer service ever.
Dear Adrian,
Thank you for your feedback.
To start warranty process we require your car data, information about installation process, photos of dismantled part and filled in warranty form with detailed information about deffect. As soon as we have the information, we can proceed with investigation with manufacturer. If any misunderstanding took place, feel free to contact us on help@autodoc.de. We are at your disposal. Best regards,
Autodoc teamACan’t deliver
Every item I try and buy they can’t deliver so completely useless
Brake disks and pads
This is a statement of facts:
Ordered on 16 Oct. on the 26th I inquired as to why they hadn’t arrive. On the 28th I was sent an email announcing the great news!
My order was now dispatched. No explanation or apology.
I received the ... half order on the 2nd of November!
Having reported the shortfall immediately I am now awaiting fir the rest of my order.
Positive points.
Amazing availability and choice of aftermarket parts. Great website with tremendous ease of ordering. Comprehensive description and referencing tostop you from ordering inadvertently the wrong part. And last but not least, fantastic value for money.
It’s such a putty that the warehousing, order dispatching and delivery options Suck !
I think it is run by morons!
I would have better luck ordering a voodoo doll from Uganda to deliver it to my riverboat in Bangladesh!three orders
They have great prices and provide a decent assistance in choosing the right part for your car. However it appears they have no control over the delay with which your parts will be shipped, and even if your order has already accumulated a 2 weeks delay because of availability of the parts, still they cannot prioritise it in their shipping queue so I have to wait a few days longer. I had since the begining asked to ship it in two batches (at my expenses), first the available parts, but they never came back to me on that request. Previous orders (which were much less urgent to me) arrived in ca. 1 week delay, which was acceptable.
Various and up till now good but!
My latest order which I made 9 days ago has been marked up as ready for collection by curriers for 6 days each time I contact autodoc I get a generic apologies but still the parts I paid for are still not here and are still marked as waiting for collection by courier
Wiper motor
Used autodoc for the last two years and had a wiper motor stop working on me. They refuse to honour the warranty unless the part was fitted by a qualified mechanic. Why then offered videos on how to repair cars to the DIY mechanic? What a total waste of time and I have taken my business elsewhere. DISGUSTING!
Turbo cartridge
Part ended up not working. Got reimbursement for that.
When it came to claiming the labour I have had to jump through tons of hoops designed to discourage me from pursuing the claim.
They are a horrible company to deal with.
Never order any from them.Dear customer,
Thank you for your feedback.
We would like to sincerely apologize for any inconvenience caused. Unfortunately the warranty procedure is complicated. We always do our best to help our customers prepare all related documents to speed up the warranty process and to increase chances of successful warranty. We look forward your cooperation and will be very happy to be helpful for you.
Best regards,
Autodoc teamABrake Master cylinder
Good price, reasonable speed, but wrong part sent. Have to return to Germany (not expected as UK site) so lose most of what I paid. If I had paid their extra return fee, they would pay for redelivery, but that is just paying for their mistakes. Bit of a con
Mirror casing and mirror glass
Excellent product and price, will definitely use them again
Drive Shaft Assembly 31984503
Invoice : 31984503
I ordered my parts before looking at the reviews on trust pilot.
I had prior knowledge that the company was German based,
On this assumption I expected a quality component good packaging for shipment and was prepared to wait a few extra days for delivery.
On receiving the shipment I did notice a lot of rattling coming from the parcel,
I pointed this out to courier who inspected the package he replied stating the parcel itself was undamaged and whole.
The problem was the parcel was not securely wrapped inside.
On opening the parcel I was met with a plastic wrapping covered in grease and components all disassembled.
6 x 12 mm Ball bearings 1 x Ball Race Ring 1 x Cover.
This was a drive shaft supposedly ready to fit to a vehicle.
Now came the tricky bit I have to first clean the drive shaft, reassemble the parts supply my own grease and refit the end cap.
What if I was unable to tackle this task.
Other parts I ordered with the component were also covered in grease and had to be thoroughly cleaned.wing mirror
1- I wanted to add to an order within 30 mins. of sending the first. As I couldn't amend it myself, I emailed them to ask how to add the extra item. They only responded after they had dispatched the first order so I had to pay delivery charges on the additional item. Their responses generally are very slow as is their delivery.
2- I entered my car registration number in order to be assured of getting the right part. The wing mirror arrived but was for an earlier model of car and wouldn't fit mine. They would not refund the return charges even though they had made the error. They put all the responsibility on me telling me I should have checked the OEM!! The mirror cost around £10 - so not worth the return delivery charge, and the Covid risk to go to the Post Office. I went to Wing Mirrors in the end and got great service and the right part.Brake discs
Delivery didn’t take long however input my reg and my car came up obviously I ordered the brake discs based of my car details it comes up on the suitable vehicles however it is too small for my car which hasn’t been discovered until it caused my brake pad to crumble due to it wearing out the brake pad and leaving a lip at the top. My brake pad fell out while I was driving. No resolution offered when contacted.
Arnott air springs for Mercedes E 320
Parts were a little cheaper. One front strut developed a problem after 2000 miles. Barrier after barrier is put in front of me. Clearly they do not intend to replace the part even though it is faulty. I wonder what Arnott would think. I would not buy anything from these people. Customer service is non existent, I have never experienced such poor customer care ....Ever.
variety of oil filters and brake pads
I have used Autodoc on a few occasions, the prices and quality of parts are very competitive and high standards, which draws me to them. However there automated web chat is 0 to average, feels like you talking to a computer with limited responses. They promise a lot but deliver very little on the customer service front in answering queries. I have placed an order on the 22nd of June and now 13th July I am no better off. The status shows awaiting collection from currier for over a week. There commitment to service is close to nothing. I really don't understand how they see waiting for parts for almost 3 weeks is NOT acceptable. If they carry on with this and not to mention charge for delivery and not deliver on time, im afraid to say goodbye Autodoc as I think I will be using another supplier. The price may be a little more but the delivery is on time
One way valve o
One way valve for engine breathing.
Brilliant service throughout
Review with most votes
Service parts
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