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Broadband
The worst provider ever
Customer service don’t know what they are talking about they lie to your face unjustified fines bad broadband service speed is ... everything is bad
DO NOT GO FOR ITCrap providers full of lies slow speed keeps breaking up staff punch of idiots
Shell Energy Superfast Broadband
I am in the process of leaving Shell Energy Broadband. Please be aware, anyone thinking of joining, of the cease charge that is applied when leaving. I have been with the company for over a year and was not happy with my wifi speed and connection which keeps disconnecting. I therefore decided to change provider. I am angry to see, even though the contract has run its time, that I am being charged £12 for leaving. This charge was not pointed out when I joined this company and it is the first time ever that I have experienced such a charge! SO NEW CUSTOMERS PLEASE BE AWARE!!!
I have an update on my review above in all fairness to Shell Energy Broadband. Today, 13-04-2021, I received a call from an advisor of the complaints department who has looked into my complaint regarding £12 cease charge. He said that it will not apply to me and that the information by e-mail informing me of the charge was an automatic e-mail and would not apply. But new customers please be aware of the charges applied to the broadband service when considering signing up. My thanks to the Shell Broadband advisor who looked into my complaint.
About Shell Broadband
Shell Broadband, established in 2018 after Shell Energy's acquisition of First Utility, is a British broadband provider that offers superfast fiber broadband, renewable electricity, smart home technology, and other energy-related services. Committed to 100% renewable energy, Shell Broadband provides tariff-free energy, broadband plans, and smart technology to customers across Britain. As a provider focused on sustainability, they offer various broadband packages on a monthly, 3-month, 6-month, and yearly basis, along with smart meters, energy support, and EV charging solutions. With their commitment to clean energy and customer satisfaction, Shell Broadband aims to meet the diverse needs of their clientele while providing reliable and efficient services.
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Contact Information
Shell Energy House, Westwood Business Park, Westwood Way
CV4 8HS Coventry
United Kingdom
📧 trustpilot@shellenergy.co.uk
Categories Shell Broadband
Energy | Electricity Reviews & Experiences
Page Statistics
Seite online seit: 23 October 2019
Letzte aktualisierung: 29 November 2024
Review with most votes
Shell Energy Superfast Broadba
I am in the process of leaving Shell Energy Broadband. Please be aware, anyone thinking of joining, of the cease charge that is applied when leaving. I have been with the comp... Read onBy: Carol Anne Shilcock