Shell Broadband - Overall Rating based on 22 reviews

68% Would buy here again

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Featured Reviews

Most relevant positive review

  2024-05-10
Sort it out

I had an issue with my payments and my broadband was disconnected, but a guy called Renato H from customer service really came through for me! He sorted out the payment problem ... Read onBy: Phoebe

Most relevant negative review

  2024-05-29
WiFi provider experience

My experience with this WiFi provider has been really frustrating. The WiFi only works for short bursts of about 15-20 seconds, which makes it impossible to stream or even brows... Read onBy: Richardson

Review with most votes

  2021-04-12
Shell Energy Superfast Broadba

I am in the process of leaving Shell Energy Broadband. Please be aware, anyone thinking of joining, of the cease charge that is applied when leaving. I have been with the comp... Read onBy: Carol Anne Shilcock

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    Would buy here again
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    Broadband

    The worst provider ever
    Customer service don’t know what they are talking about they lie to your face unjustified fines bad broadband service speed is ... everything is bad
    DO NOT GO FOR IT

    I
    Isam Awad 1 review(s)
    1021

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    Crap providers full of lies slow speed keeps breaking up staff punch of idiots

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    Isam Awad

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    Shell Energy Superfast Broadband

    I am in the process of leaving Shell Energy Broadband. Please be aware, anyone thinking of joining, of the cease charge that is applied when leaving. I have been with the company for over a year and was not happy with my wifi speed and connection which keeps disconnecting. I therefore decided to change provider. I am angry to see, even though the contract has run its time, that I am being charged £12 for leaving. This charge was not pointed out when I joined this company and it is the first time ever that I have experienced such a charge! SO NEW CUSTOMERS PLEASE BE AWARE!!!

    C
    Carol Anne Shilcock 1 review(s)
    1201

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    I have an update on my review above in all fairness to Shell Energy Broadband. Today, 13-04-2021, I received a call from an advisor of the complaints department who has looked into my complaint regarding £12 cease charge. He said that it will not apply to me and that the information by e-mail informing me of the charge was an automatic e-mail and would not apply. But new customers please be aware of the charges applied to the broadband service when considering signing up. My thanks to the Shell Broadband advisor who looked into my complaint.

    C
    Carol Anne Shilcock