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Shell Broadband

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S
Sb
Utterly useless. Worst internet provider I have ever experienced. And I use the term provider in the loosest sense of the term, as they provide very little. Signed up to 70mbps deal which promises ...Read on
I
Isam Awad
The worst provider ever Customer service don’t know what they are talking about they lie to your face unjustified fines bad broadband service speed is ... everything is bad DO NOT GO FOR IT Read on
C
Carol Anne Shilcock
I am in the process of leaving Shell Energy Broadband. Please be aware, anyone thinking of joining, of the cease charge that is applied when leaving. I have been with the company for over a year ...Read on

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    Shell broadband 70mbps

    Utterly useless. Worst internet provider I have ever experienced. And I use the term provider in the loosest sense of the term, as they provide very little. Signed up to 70mbps deal which promises a minimum of 40 at any time. Here's what I get: download on Steam or blizzard servers, on an ethernet cable connected desktop, plugged directly to the router, 1mbps download speed. Absolute peak connection speed I have seen on anything, was on the PS4 speed test, max 3.5 Mbps. You can forget gaming with shell internet. I drop out completely at least once an hour. You can barely browse the internet. Forget online auctions, you wont stay connected long enough. What they are delivering isn't even 5% of what was promised. Utter shambles. Do not use.


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    Broadband

    The worst provider ever
    Customer service don’t know what they are talking about they lie to your face unjustified fines bad broadband service speed is ... everything is bad
    DO NOT GO FOR IT

    Crap providers full of lies slow speed keeps breaking up staff punch of idiots


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    Shell Energy Superfast Broadband

    I am in the process of leaving Shell Energy Broadband. Please be aware, anyone thinking of joining, of the cease charge that is applied when leaving. I have been with the company for over a year and was not happy with my wifi speed and connection which keeps disconnecting. I therefore decided to change provider. I am angry to see, even though the contract has run its time, that I am being charged £12 for leaving. This charge was not pointed out when I joined this company and it is the first time ever that I have experienced such a charge! SO NEW CUSTOMERS PLEASE BE AWARE!!!

    I have an update on my review above in all fairness to Shell Energy Broadband. Today, 13-04-2021, I received a call from an advisor of the complaints department who has looked into my complaint regarding £12 cease charge. He said that it will not apply to me and that the information by e-mail informing me of the charge was an automatic e-mail and would not apply. But new customers please be aware of the charges applied to the broadband service when considering signing up. My thanks to the Shell Broadband advisor who looked into my complaint.


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