Shell Broadband Reviews

: 22
68% Would buy here again

Most relevant positive review

  2024-05-10
Sort it out
I had an issue with my payments and my broadband was disconnected, but a guy called Renato H from...Read on
Phoebe

Most relevant negative review

  2024-05-29
WiFi provider experience
My experience with this WiFi provider has been really frustrating. The WiFi only works for short ...Read on
Richardson

Review with most votes

  2021-10-13
Broadband
The worst provider ever Customer service don’t know what they are talking about they lie to you...Read on
Isam Awad

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    WiFi connection issues

    We were having constant problems with our WiFi connection and our mobile phone reception, despite trying many times to get it fixed through customer service. However, everything changed when we spoke to Devin P. He not only listened carefully to our issues but also showed real understanding and concern in helping us solve the problem. Devin's commitment and expertise in fixing the problem meant that we finally got the reliable service we had been paying for. What's more, Devin's follow-up call to check everything was still working well went above and beyond what we expected, showing his dedication to great customer service. We can't praise Devin's professionalism and hard work enough, and believe that all customer service reps should learn from his excellent example.


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    Wi-Fi connection issue resolved

    Oh, the hassle of having to deal with customer service reps is such a headache at times. But I must say, my recent encounter with their customer service was really quite pleasant. Alex was a relief compared to the usual unhelpful agents I have to deal with. He actually took the time to listen to my problem and was understanding about how crucial it was for me to get my Wi-Fi back up and running, especially since I work online for NHS Hospitals. He gave me clear instructions and before I knew it, my connection was sorted in a jiffy. If only all customer service chats were as easy and efficient as this one.


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    Broadband purchase process

    I've finally found a broadband provider that really knows what they're doing! After some terrible encounters with other companies, I thought I'd give this one a go, and I'm so pleased I did. Signing up was easy, and I didn't even need to contact customer service (a first for me). The installation date was perfect, the router showed up on schedule, and the internet started working without any issues. It's a shame that basic competence is hard to come by these days, but I'm delighted to say that this company is spot on.


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    Broadband purchase

    I recently signed up for this broadband service and it turned out to be pretty cool, you know? The person who got in touch with me for updates and stuff was really nice and seemed to know what they were doing. I was really pleased with how quickly they managed to fix the issue I had. I think I'll definitely be recommending it to my friends. Yay.


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    WiFi provider experience

    My experience with this WiFi provider has been really frustrating. The WiFi only works for short bursts of about 15-20 seconds, which makes it impossible to stream or even browse the internet without being interrupted. It's definitely the worst provider I've ever come across, and I wouldn't recommend it to anyone. I've had to start using my mobile data at home because the WiFi is just too slow and unreliable. The customer service from this company is also really bad, they haven't been able to provide any solutions to the constant connection problems. I would strongly advise against using this WiFi provider if you want a reliable internet connection.


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    Sort it out

    I had an issue with my payments and my broadband was disconnected, but a guy called Renato H from customer service really came through for me! He sorted out the payment problem quickly and got my broadband back up and running. I'm so grateful that he was able to help me, he's a real hero!


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    Account transfer assistance

    I had to switch my broadband account because of some personal stuff, and the person I spoke to was really helpful. He sorted everything out and was really understanding about what I was going through. I was really impressed with how they helped me out during a tough time. I'll definitely suggest their service to other people in the future.


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    Fast Broadband

    The customer service guy, Kenan, was absolutely brilliant! He went above and beyond to help me improve my broadband speed. He tried various solutions and made sure to explain everything along the way. After trying different settings, he even explored different packages to provide me with faster speeds. Thank you so much, Kenan!


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    Got new internet

    I've just got a new internet connection and the chap I chatted to was really friendly and helpful. He even stayed on late to assist me in sorting out my issues and he's sending me a new router. I'm really amazed by the service and I'm looking forward to receiving my new router. Thanks a lot, mate!


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    Broadband service

    I just wanted to say a big thank you for the amazing help I received from the customer service rep, Dzenita B. She really listened to me and made sure I was happy with the outcome. It's not often you find someone so committed to helping customers. So, thanks again for the fantastic service!


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    Enquiry assistance

    Today, I had a chat with a really nice lad called Aiden. He was so helpful and polite when I asked him some questions. He really knew his stuff about the company's products and services. I was grateful for how patient he was and how keen he was to help me sort out the problem I had.


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    Fast broadband setup

    Recently, I got my broadband sorted with this company. The ordering was straightforward, but the service after that wasn't great. When my connection had a problem, it took ages for an engineer to come and fix it. And the price is a bit steep compared to others. The actual service was okay, nothing amazing. Overall, not the best broadband experience I've had.


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    Terrible broadband experience

    I've had a terrible time with this broadband provider. I've been with them for 18 months and it's been a nightmare. They suspend your account without reason and the customer service is awful. The staff are unhelpful and rude, and don't seem to care about fixing any problems. I wouldn't recommend this provider to anyone.


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    Bill payment assistance

    I got some amazing help from Aden over at customer service sorting out my billing problems. He was really helpful, friendly, and caring the whole way through. Definitely think he deserves some credit for his top-notch service. Thanks a lot, Aden, and good luck with everything in the future.


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    Billing issue resolution

    The staff at this broadband company are absolutely brilliant. They were really helpful, polite, and nice. They sorted out my billing problems quickly and easily, which was a massive relief. I'm so grateful for the efficient service they gave me.


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    Broadband Connectivity Help

    Today I had a bit of trouble with my internet, but Sonia was a massive help! She was really helpful and explained everything so well. She even sent me an email with some handy tips. Sonia was so lovely and patient, making sure I got what to do. It was a really great experience!


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    Internet service purchase

    I recently bought internet service from this company and it was a total disaster. Right from the start, I had problems that left me feeling frustrated and let down. The customer service was really unhelpful and the whole process was just really difficult. I wish I had never even considered using this company.


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    Bill query

    I rang up about my bill, hoping to get it sorted out quickly, but ended up being left on hold for what seemed like ages. Finally, when I managed to speak to someone, my problem wasn't resolved, and they had the nerve to close my complaint without sorting things out. I had to ring back and chat with Kurt, who actually knew what he was doing and corrected the error on my bill. It was really annoying and could have been prevented if they had competent staff right from the start.


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    My Internet Setup

    I was really annoyed when I didn't have internet for ages, but then Theo sorted it out for me in no time! He was so friendly and I was over the moon to have internet back.


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