Stonebridge College32 reviews
This score is based on 32 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Nearly-there moment
still some delays and missed replies, but that one responsible email made me breathe out and feel satisfied, if only a bit.
Nearly ditched it
evening tutoring slots slot into my routine, the tutors actually listen (which surprised me), and when I had a scheduling hiccup the support crew sorted it without making it worse. Not perfect — sometimes you wait and you do need to chase an email — but most of my doubts faded and I'm genuinely glad I gave it a go, saved me stress in the end.
Helpful course, messy admin
shifting requirements, slow replies and a bit of ad‑hoc decision making made life harder than it needed to be. If you want the learning, it's worth doing, just expect to chase them.
Payment muddle
I’d signed up a few months earlier and was halfway through the course when I decided to finish early and paid my balance — roughly £500; a week later a direct debit went out anyway, which annoyed me. At first I thought it was a simple glitch, I rang them with proof. That turned into being bounced between them and their partner, both saying the other hadn’t received anything. The worst bit was the lack of coordination and communication. Oddly, an automated receipt arrived later that proved my payment. First impression was fine, but after this, not impressed.
Mid-course doubts confirmed
wrong figures, typos and exam questions that didn't make sense. I moved into separate bookkeeping and payroll courses hoping for better, but ran into the same careless mistakes and no support. My exams have sat unmarked for five months despite chasing — exhausting, as fun as a tax audit. I've filed a formal complaint and I'm pausing my studies; relieved it's on record, but not happy overall.
Unexpectedly helpful support
Andrew Stean and Catherine Deaville were straightforward and actually responsive, not corporate-speak. They even phoned once when I was behind, which was a surprise, and they were flexible about deadlines because of personal stuff. There's a bit of clunky admin here and there, but honestly the human support kept me going.
Bit of a slog, but it worked out
sometimes quick and kind, other times quiet for weeks. Compared with some other providers I’ve tried, it wasn’t the worst, just messy. Overall, honestly.
Good course, shaky delivery
I remember cracking open the first module on a slow Sunday a few months back. The material itself is actually really decent — detailed and proper useful, so that was a nice surprise. But the delivery side and support let it down. One module wants roughly 6,400 words in three weeks and there’s a heap of extra reading (about another 100 pages) — doable if you’ve endless time, but the deadlines feel unrealistic. To be fair the lessons are good, but I’ve had two other courses with the same provider where tutor contact was patchy and communication poor, so I couldn’t finish them and ended up out of pocket (around £3k). Bit frustrating.
Missold and messy
I still remember seeing their ad on Facebook and my mate even said it looked legit, so I signed up three years ago. Within a few days I realised the course on my paperwork wasn’t the one I’d asked for. I hadn’t even started classes, so I asked to cancel and they suddenly quoted me £1,910.50 — which felt absurd. One adviser told me if I paid half I could switch courses, so I went back and forth and eventually someone said they wouldn’t pursue the charge. That was the end of it, or so I thought. Now, three years later, there’s a court action on my door. The frustrating bit is the adviser’s promise — that felt honest in the moment, but it didn’t hold. I’m annoyed and wary; maybe useful if you’re recommended it, but check everything twice.
Waiting more than learning
I remember thinking this would be straightforward, but it turned into a bit of a saga. We signed my daughter up last July for a level 3 distance diploma because she can’t manage a campus course (disabilities, mobility and all that). They’d talked up live, interactive classes — which largely never turned up — so from the start it felt a bit off. Marking dragged on for weeks and weeks; then in December we were told the old course was being scrapped and she’d be moved onto a “new and improved” one, with all previous work wiped. She started the replacement in January and has been stuck ever since on one module. It was submitted over four weeks ago, we called a few times, got shuffled between people (seems Learndirect has taken over parts of it) and there was no tutor feedback, so she didn’t know if she was even doing things right. It was frustrating, especially after paying over £2000 — felt like poor customer care more than anything. In the end that missing module was marked after about four weeks, so things did get resolved, but only after a lot of chasing and doubt.
Not what I signed up for
messages saying someone would call, then nothing. The tutor eventually replied by the online text thing, but replies took days or weeks and there was no proper phone call or real-time video session as promised. I paid in full straight away (stupidly, maybe), and after a while you do start to feel like once they’ve got the money you’re not important. I’ve had good and bad experiences with other companies, and this felt like one of the worse ones for communication. On the plus side, there was a tiny bit of contact eventually — one short video slot offered after persistent chasing — so I’m somewhat relieved it wasn’t completely ignored. I’m recently out of remission, so I’d hoped for more help and a bit more kindness, and that’s what hurt most. Overall I’m grateful it didn’t get worse, but I’m left disappointed by the lack of promised delivery and proper customer service. If you expect regular phone calls and real one-to-one tuition, don’t bank on it without relentless follow-up.
Level 2 Counselling course
I really enjoyed doing the Level 2 Counselling course online. The course material was well laid out and easy to follow, which made it really straightforward to understand and finish the assignments. My tutor was brilliant and gave me lots of help and support along the way. Once I finished the course, I got my NCFE CACHE certificate quickly and now it's up on my wall for everyone to see. All in all, I had a fantastic learning experience with this provider.
Course registration and payment assistance
I got some really great help from the college staff when I was signing up for my course and dealing with the payment stuff. The course itself is really well-organised and interesting, teaching me a lot of useful things. My tutor, Jill Edwards, was amazing - really helpful and nice when giving me feedback on my work. It was great to have her there to help me out during my time learning.
Course feedback
I was really happy with the speedy and useful feedback I got from Tutor Jack Vaughan on my first unit. His tips on how to make my answers better were really helpful, and I'm gaining a lot from his advice. But, I'm having some technical problems with the platform, like my work not saving and questions popping up randomly, which is annoying for me and the tutors. I hope these problems get sorted out soon so we can all have a better learning experience.
Password change assistance
I got in touch with customer service because I was struggling to change my password and was feeling really annoyed. Thankfully, Andrew Stean sorted it out for me and changed it. So now I won't have to carry my heavy laptop when I go to see clients for work with Marie Curie.
Online courses completion
I recently finished two courses online with Stonebridge College, one a while back and the other just a couple of weeks ago. I've done all the work needed and paid up, and now I've been waiting eagerly for my certificates to arrive. But despite getting in touch with customer service three times to ask about what's going on, I've not been given a clear answer or a solution. Every time I call, they give me a different excuse, and it's starting to get really annoying.
Completed number of courses
I've done a lot of courses at this college. My tutor, Alison Brown, is absolutely brilliant! She's always there to help me and make sure I'm staying on top of things. I would definitely recommend this place to anyone looking to study. They offer a wide range of courses and you can work at a pace that suits you. It's definitely a five-star experience all round! 🌟
Enrolled in functional skills level 2
I signed up for functional skills level 2 maths and English at Stonebridge College. Getting enrolled was easy peasy, but that's where the good stuff ended. Nobody told me how long the course would last, and no one got in touch with me the whole time. When I tried to book an assessment before the exam, I was told the course was already done and dusted. I felt like I threw away £800 for nothing. The complete lack of communication and support from the college left me feeling really let down and annoyed.
Holistic Healing Level 3 Diploma
I just handed in an assignment for my Holistic Healing Level 3 Diploma course, and I was really pleased to get quick feedback from my tutor, Natasha Beukes. Her positive comments and words of encouragement have really boosted my confidence with online studying. I'm grateful for all her support and guidance during the course.
Detailed courses
I absolutely adore Stonebridge College! Their courses are so thorough and really have helped me excel at work. The tutors provide fantastic feedback as well. I'm really looking forward to receiving my certificate! I would highly recommend this college to anyone!
About Stonebridge College
Stonebridge College is an online college that was established in 1997, offering a wide range of courses to students worldwide. The college aims to support individuals in their learning journey, providing flexibility to fit around their schedules. With over 700 courses available, including Higher Education and Advanced Learner courses, students can choose a programme that suits their career goals. Stonebridge College also provides 30 specialist learning centres and personal tutors to assist students. Payment options include upfront payment discounts, monthly staged payments, and various loan options. Students can also benefit from discounts with an NUS extra card. Customer support is available through live chat and the college's blog offers detailed information. For those who have used Stonebridge College, we encourage them to share their feedback and experiences to help others make informed decisions.
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Contact Information
Wilson House, Lorne Park Road,
BH1 1JN Bournemouth
United Kingdom
Categories Stonebridge College
Services | Job search, B2B and Outsourcing Reviews & Experiences
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Last update: December 2025
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Review with most votes
Carrier Oriented Courses
Stonebridge is an online education institute.Good option for those who have no time for direct courses Most important is there is a facility for loans which is payable when som... Read onBy: Smith