Bedstar Reviews
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Double Ottoman and mattress
I purchased a double ottoman and mattress from Bedstar.
Initially everything was great, delivery and product.
About 4 months ago I started to notice the base was dipping as the mattress was lower at one end.
Also it started to squeak badly and the side to lift the base was becoming loose.
I reported this to Bedstar with video evidence and a brief description.
They have denied there is a problem without even sending a technician out.
Appalling customer service/ aftercare.
I would have expected an £850 bed to last at least 1 year but sadly this will not be the case.
Maybe I was unlucky? Just be careful on buying with BEDSTAR, they might be value but you could have problems later like me.
Be warned and read other negative reviews!Bed
The service was excellent. It was delivered early on in the allotted delivery time. The van driver coped extremely well with the necessary distancing requirements and he even managed a smile
Mattress
From start to finish. Bedstar team can be proud of themselves. As specially the delivery driver and is mate, delivery in all weathers and staying professional ! a big thank you from us.
Bed
was called on delivery day and told they would be with me in 15 minutes arrived bang on estimated delivery time, polite delivery men who adhered to social distancing, great service.
Bed and Mattress
Courier would not deliver bed as they had been given wrong door number by bedstar !
Now have to lose another days wages, to await redelivery whilst being without a bed.
Shop elsewhere is my advice !Bed and mattress
Our young daughter moved into her first apartment and ordered a bed and mattress package from them back in October. The wrong size mattress was delivered and 2 of the drawers underneath were broken.
A date was arranged for the new mattress and drawers.
Drivers turned up late at 9pm, told my daughter that were taking the bed and mattress and left her with a new mattress and a large box. She assumed they were replacing the base completely. When she unpacked the box it was just 2 drawers and not a complete base.
She emailed customer service straight away that night to say that the drivers had taken the base away.
We have now been told that they have no record of the base being taken and they are asking for us to take more costs if we want a replacement base.
Bedstar are taking no responsibility for the matter and are blaming their outsourcing of the delivery company.
We keep being told that it's under investigation and again that if we want a base we have to pay a cost.
We have written to the owners and with no outcome we are going to trading standards now.
Our daughter is a civil servant working long hours and is having to sleep with the mattress on the floor, along with 2 useless drawers and no base.
Avoid ordering from this company!
*I will amend my review accordingly as and when we get closure*mattress
Brilliant product and competitively priced, delivered quickly with minimal fuss. Delivery driver called in advance to ensure that someone was available to sign for the mattress.
Bed and mattress
Excellent service from bedstar. Delivery time spot on lads managed difficult entrance,and nothing too much trouble, the bed is well made and mattress comfy
Bought a new divan bed very pleased with it communication was spot on and delivery was in the time offered
Mattress
Bought for my parents as they need something firmer now and we are very pleased with the purchase. Delivered in a day from order thankyou
bed frame
cannot fault the service, bed ordered at 11am turned up at 8am the next morning. Communication, delivery and bed have been wonderful!
Bedframe
Excellent service,very good value,unfortunately due to covid 19 they were delivered to my hallway which was fine
Headboard
No problems here will recommend
Bed frame
Purchased for my son looks great in his new bedroom
Beds and mattress
All delivered yesterday thanks great service
Mattress
Mattress is very comfortable and very happy with it
Bed
Excellent online service
Mattress
Perfect comfort for me think I will be getting another one !
Bed
Thanks goodlroduct with ximdortabke mattress will reccomend
Silent night Mattress
Found in google mattress ordered and delivered in 28 hours can’t say fairer than that!
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Review with most votes
Amazing
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