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To quote Echo's response to complaints ..."It's not the service we aim to provide' And it's true for too many that enrole.... 1 If an out of stock situation occurs then despatch for any other item on the prescription will also be withheld -you will not be notified of any delay unless you contact echo so you wait in expectation 2 If your prescription has more than 4 items you will be asked to confirm just 4. Echo explain they are not allowed to list more than four so patients are unsure about the status of remaining items. Echo state separate emails are sent for remaining items but if this does happen it can be some considerable time later again creating uncertainty as to if it will actually happen. (A good system would send all emails required at the same time) 3. Where urgent medicines are required Echo will on request return prescriptions to a local chemist - and they do confirm when they have done it However it can be many hours - even days before the chemist acknowledges it's receipt. (On 31st December I was informed Prescription was now available for collection from the chemist - On January 4th Chemist informed me it was 'not on the system' 4. There are too many 'out of stock' ocurrences Standard response is "Its back in stock in 1-2 days" but the reality is its sometimes much longer... and you will not be informed of an ongoing delay.... until you enquire about the further delay As they say " It's not the service they aim to provide and certainly not good enough for a supplier of essential medicines. It's is a case of cross your fingers and hope you are one of the people that can write good reviews Fancy the gamble?