Eskute27 reviews
This score is based on 27 genuine reviews submitted via BritainReviews since 2022.
Featured Reviews
Reviews (27)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Electric bike battery issue
I had a problem with my electric bike battery recently, but the customer service team were really helpful and sorted it out quickly. Now my bike is running perfectly!
E-bike purchase
This electric bike has been a complete nightmare. Right from the start, the brakes were playing up and it's been a real struggle trying to sort out replacement parts as everything is based in the UK. After only using it for a few months, the screen started to come loose, the motor packed in, and the controller was making a right racket. Dealing with their customer service has been a real headache - they try to convince you to leave a positive review just to speed up any help. And as if that wasn't bad enough, they flat out refused to give me a new battery when it stopped charging.
Netuno Plus e-bike purchase
I absolutely adore my new e-bike! The Netuno Plus has completely changed the game for me. It's not just a fantastic bike, but the customer service was so helpful all the way through the buying process. Riding this e-bike is such a joy, especially when conquering those tricky hills that I used to struggle with. I couldn't be happier with my purchase.
Ordering problem resolved efficiently
I had a little problem when I tried to place an order, but I was really impressed by how fast the customer service team sorted it out. They got back to me quickly and explained everything clearly, which made it easy for me to finish my purchase with no more issues. I'm grateful for how much they care about making customers happy and I think they deserve praise for the great job they do.
Electric bike purchase
The customer service at this company is amazing. Jenny was really helpful and knowledgeable from start to finish. Even though we had a few hiccups at the beginning, she really went the extra mile to sort out my issue quickly. We had to exchange quite a few emails, but it all turned out well in the end. I'd definitely recommend this company for their electric bikes and fantastic service.
E-scooter purchase
I've had really good experiences with the customer support team. Just recently, my e-scooter battery, which was over a year old, had a problem, and they quickly gave me a new one without any trouble. They also helped me out when my display was acting up. The e-scooters might need some improvements in quality, but the customer support is top-notch. Keep up the good work, I can definitely recommend it without any doubts.
exciting experience shopping form Russel
I promised my son I was going to get him an electric bicycle when he turns 8 and days into his birthday, he called to remind me of the promise I made. However, the challenge was that I was away for a business trip and was not going to be available for his birthday that notwithstanding I needed to fulfill my promise. I started searching for where I could buy one. I came across Eskute and after going through their page and customer reviews I decided to shop with them. I ordered a voyager electric bike. hoping it gets delivered to my son on his birthday. Fortunately, it was and my son was excited about it. He so loved it. I recommend Eskute to anyone looking to buy quality electric bikes and accessories.
About Eskute
Latest surveys have continually indicated that the market is showing an ever-increasing demand for electric bikes under the tough circumstances of COVID-19. Compared with the traditional crowded choices such as buses, underground, and cars, people now prefer to find a safer and healthier public transportation solution for their daily life. Experience the freedom an electric bike has to offer. Don’t want to arrive all hot and sweaty? No worries! For e-bike, whether for commuting, trekking, or even off-road adventures, you should consider an Eskute bike. However, make sure to look up honest customer reviews before making a purchase.
About Eskute
The Eskute bike was founded by Alan Chen in 2019 with the passionate idea of providing customers with not only a more affordable price but also a new means of transportation that will undoubtedly play a significant role in environmental protection and commuting in the future. Eskute bike is a rapidly growing e-bike company. Their factory in Poland is focused on producing the best bicycles for customers and promoting better quality and techniques.
An Eskute pedelec does not run on fossil fuels, therefore does not emit greenhouse gases. Eskute partners with key suppliers such as Bosch for their electric motors, and Panasonic and Samsung for their lithium batteries. They continuously innovate new product designs, develop and enhance existing models, creating reliable, tested, robust, and efficient products for their customers. Eskute is committed to helping both companies and individuals adopt single-use electric transportation, which will contribute to the reduction of carbon emissions for the health and benefit of the planet and all of us.
Products of Eskute
Eskute products include the Voyager electric bike, Wayfarer electric bike, Eskute gift card, battery voyager, battery for Eskute Wayfarer, bike frame bag, bike phone holder, and bike saddle.
How to Contact Eskute
You can contact Eskute by sending their support team an email or by calling and chatting with them at +0086 0755 23300605 from Monday to Friday 09:00-17:30. You can also send them a message through their contact us form. Connect with them on Facebook, Twitter, Instagram, Pinterest, and YouTube. Subscribe to their newsletter to receive promotions, new products, and sales directly to your inbox.
Return Policy for Eskute
To return your items, you must contact their customer service by email within 15 days of receiving the product for a return and refund. The item must be unused, free from dirt, dust, and other fragrances, and in the same packaging and condition as received. You will be responsible for the cost of return or exchange. Refunds to credit/debit cards typically take 2-5 business days but can take up to 30 days depending on the card company involved. If you paid with a PayPal balance, the money will be refunded to your PayPal balance.
Compliments, Complaints, and Tips for Eskute
If you have purchased Eskute products in the past, please share your Eskute reviews, experiences, and feedback. Were the products worth the amount you paid? How efficient are their products? Would you recommend Eskute products to others?
Bonus!
📊 How did Eskute shine for you?
Contact Information
UNIT G1 CAPITAL HOUSE 61 AMHURST ROAD
E8 1LL LONDON
United Kingdom
Categories Eskute
Online shopping | Sport & Outdoor Reviews & Experiences
Page Statistics
Last update: November 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
exciting experience shopping f
I promised my son I was going to get him an electric bicycle when he turns 8 and days into his birthday, he called to remind me of the promise I made. However, the challenge was... Read onBy: Russel