Kitbag - Overall Rating based on 24 reviews
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Tracksuit ordered in March
I bought a tracksuit from this company back in early March but still haven't got it. I've tried getting in touch with their customer service loads of times, but I haven't heard anything back about my order. This total lack of communication has really let me down and I feel like I've been conned. I'd recommend others steer clear of this company until they sort out their customer service and get better at keeping customers updated on their deliveries.
Jersey
Ordered an item Nov.28, Hasn't moved as of Dec. 7. Credit card was debited. Now they are entirely unresponsive to requests for information, phone and live chat are unavailable. The photo is a notification I got Nov. 30. It has not changed since, as of Dec. 7. We need a "zero" or minus rating for what appears to be a dirtbag outfit. If this concern is, indeed affiliated with USA based Fanatics, you can rest assured that they will be told of my experience as well.
Update: I just fired off an eMail to their "Customer Service"... not surprisingly it was undeliverable due to a full inbox. Hell of a way to run a business.I didn't recieve anything
Ordered and paid for a kit, did not recieve anything and noone to contact to ask for order update.
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Kitbag offers all the football merchandise, so if you are sportsperson supporting any team, looking to buy their franchise, here is the best way of fanboying.
I loved their products, HIgh quality, the kit is satisfactory as per its price.
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