Only Oak Furniture Reviews

: 3
67% Would buy here again

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G
Gemma
Great service from the team at Only Oak, 5* all round. We bought our garden set in the height of lockdown and although there was a delay they kept us informed throughout. The set itself is of great...Read on
J
James
Great service, fast delivery and the oak site table is great! So much so, I've just placed another orderRead on
A
Aaron Mansfield
AVOID! - Worst Customer Service Experience. I ordered a single wardrobe from this company which was delayed for several months, the update I received about my order were great however when it fina...Read on

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    Paris Lounge Garden Set

    Great service from the team at Only Oak, 5* all round. We bought our garden set in the height of lockdown and although there was a delay they kept us informed throughout. The set itself is of great quality and I'm sure it will last us for years to come! Thanks for all of your hard work.


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    Side Table

    Great service, fast delivery and the oak site table is great! So much so, I've just placed another order


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    Single Wardrobe

    AVOID! - Worst Customer Service Experience. I ordered a single wardrobe from this company which was delayed for several months, the update I received about my order were great however when it finally came into stock and arrived, the service has been dreadful! My item arrived damaged so I contacted the company by chat and they asked me to send in photos which I did, I followed up and they confirmed receipt of these. They were then passed to their complaints person to sort this out. I had to chase up a response from them after not hearing back and was given option of a replacement which was fine however it was again out of stock. I asked for options and even had to suggest options so I could make an informed decision on what to do - either keep the item with a discount, return the item and wait for stock or cancel and return. Whilst I was emailing the company and chasing responses so I could make a decision on what to do, they decided to book a courier collection without my request. I received texts and emails from the couriers about it but did not acknowledge any of these and let the company know by email that this was happening. I turned the couriers away as I was speaking to the company about the situation. I was then told by the company that I would be charged £60!!!! I didn't even request or confirm the collection to be made in the first place! I have emailed and spoken to the MD and he is the rudest person I have ever had to deal with before and basically called me a liar and said I confirmed the collection with the courier and he is choosing to believe them. I am now stuck with a damaged item and they refuse to acknowledge how poor their customer services are. I am shocked with this service and they should not be allowed to treat people in this way.


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