Trespass Reviews
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Reviews (23)
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Waterproof jacket
The other day, I went to this shop and it was really great! When I first got there, the staff greeted me and helped me pick out a fantastic waterproof jacket. They also took the time to explain to me why certain jackets are pricier and why some are more effective at keeping you dry. The service was excellent, and I'll definitely return if I need more outdoor gear.
Jacket and pants
I ordered a jacket and some trousers online, but they never arrived. When I phoned their customer service, they kept me on hold for ages and then the person I spoke to was really rude. They still haven't refunded me for the items I returned to the store, and I'm still waiting. I won't be shopping there again.
Coat with broken zipper
I bought a coat from this company not long ago and was really let down when it arrived with a broken zipper right out of the box. I got in touch with their customer service straight away and we had quite a long email conversation about it. I even sent them some photos of the faulty zipper, and they said I'd get a full refund within 3 working days. But it's been 15 working days now and I still haven't seen any sign of that refund. It's really annoying and doesn't seem very professional. This company seems to make a habit of not keeping their promises.
Winter jacket - Missed delivery
The customer service at this store is really lacking. I ordered a winter jacket and another item, but only one of them showed up. The other one was marked as undelivered and supposedly sent back to the sender by Royal Mail. I've been in touch with customer service several times, but they still haven't sorted this out even after over a month. I haven't got a refund or a replacement item yet, and Trespass is saying they don't have any record of the item being returned. It's really frustrating that they're not being efficient or keeping me informed.
Review with most votes
Outdoor clothing, boots etc.
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