All reviews of Brenda Veiter
Review about: Shearings Coach Holidays
Andre Rieu in Glasgow
Absolutely disgusting treatment when holiday cancelled by Andre Rieu due to coronavvirus. Hydro Glasgow is refunding ticket prices but shearings refusing. When even the CEO Richard Calvert is refusing to answer 2 email I personally sent you know it's not a company worthy of my business ever again. Refund everyone... do the decent legal thing ... We are not here to prop up your company
Review about: Shearings Coach Holidays
Holiday in spain
Lost 400 pounds as refused a refund. Partner has cancer but angela fowler manager replys we dont want to refund it. Disgusting company report to abta DONT USE. ROBBING COMPANY NEVER ANSWER PHONES.
You have had a very lucky escape! Although no one could have foreseen these present circumstances, Shearings should still adhere to ABTA recommendations and given refunds. However they have set themselves above the law and are refusing what is blatantly ours. They are playing the long game and are using every excuse they can think of in refusing these refunds. It is very short sighted and already appear to have lost many faithful customers of old.
Totally agree with Jan. Just check out Trust Pilot for Shearings and National holidays both the same owners. We are all experiencing the most disgusting treatment. So many vowing never to travel with them again.
Review about: Shearings Coach Holidays
Holland in Bloom
Our holiday in March was cancelled due to coronavirus. We have been offered a credit note instead. We are Legally entitled to our money back but Shearings are refusing.
Ordering was easy but getting our money back has been impossible so far. This company does not deserve the loyalty we have shown them over the past ten years.
Other holiday companies have refunded their customers. I wish I had booked with one of them instead. If you are going to book with them I would leave it until the last minuteTotally agree. ABTA say a refund should be given but Shearings are breaking the law and refusing. Disgusting treatment to many older customers and causing real distress.
Like many people I have been met with a brick wall. Even the CEO Richard Calvert refuses to reply to 2 emails. Never again would I book with them. Illegal underhand way of dealing with loyal customers.
Review about: Shearings Coach Holidays
Impossible Task
Can only comment on customer service since I have been unable to get any further than that. I'm wondering if, in these volatile times, Shearings have gone bust? If they haven't it's certainly a future possibilty based on their operations management. I have been hanging on the phone for days trying to ask a simple question before booking a coach trip for a small group of friends. I tried emailng and got no response. I requested a brochure on-line and have not received one. I've tried calling at the recommended times and hung on for up to 16 mins. I've tried several different numbers and answer options to no avail. I had a missed call from a wigan no. yesterday whilst driving but no message was left so I've no idea if that was them. Clearly business is good and they don't need our custom or they are simply not there anymore. Shame because the tour fitted our needs perfectly. Back to looking at other companies then.
After what is happening just now you are well shot of using this company. They are refusing to refund money paid when holiday cancelled by them. They don't adhere to the ABTA law.
Absolute disgrace. Flaunting ABTA rules in not giving cash refunds when requested.
Review about: Shearings Coach Holidays
Cancelled trip
Shearings cancelled our trip to Scotland and refused to refund our money. Not impressed. Will be taking this further.
You have rights. Check out ABTA and Which websites. Im having same problem. Horrible company... will never use them agsin
I agree with Brenda. Disgusting attitude from this company. I too, and I suspect many others, will never use this company again.
My husband and I are having the same problem as I have posted on another comment. Shearings are not following guidelines as set out in ABTA rules. They are BREAKING the LAW by keeping their customers monies.
I feel the same all they are worried about is money not customer service. They are a crap company and have very poor hotels. Good luck I hope they have a conscious