All reviews of Tracey
Review about: Tessabit
Paul Smith scarf
Customer services were so accommodating when I struggled to make an account. They were helpful and so polite. It was a joy to shop with them. THANK YOU
Review about: Quality Cottages
Very poor customer service, ignoring consumers.
Very poor customer service, ignoring consumers. Quality Cottages think it's acceptable to charge a cancellation fee for a holiday that has been cancelled due to COVID-19. Since when is it the consumer fault that a global pandemic has occurred? When challenged on this, the manager Fiona simply ignored telephone calls and e-mails, hiding behind terms and conditions that do not support her claim. I have been waiting from three days for answer but the arrogance of this company is beyond belief. Please do yourself a favour and book with a company who are professional and treat their customers with respect. This company is so amateur and rude.
I'm having very similar issues. They only answer if it's to do with taking money. I've heard of you press one for new booking s they answer the phone . But they ignore the phone for existing booking
I too have had the same difficulty having paid the full amount for my holiday and having to cancel because of Covid 19. We have submitted a complaint to the CMA and would suggest that others follow suit if they have had the same negative experience. Quality Cottages are now ignoring our e-mails and cannot be contacted by phone.
I am having a similar problem. It clearly says on the Visit Wales website that you cannot travel into Wales and yet Fiona tells me that by not doing so it is MY choice. I have 2 vulnerable members of my family and we are self isolating. Yes I did try new booking and got through once after weeks of trying the other line. What is the CMA. I would like to complain.
There are other review sites where people are raising the same issues. The CMA is the Competition
and Markets Authority. They have an online form. Also claim through the Courts and Tribunals
Service online at moneyclaim.go.uk.
I have sent 28 e.mails to Quality Cottages all to no availThank you for your feedback, I do apologise if you had difficulty in speaking to our reservations team regarding your booking that was due to take place during the Covid19 lockdown. We had to make the very difficult decision of turning our phones off in order to deal with a backlog of enquiries such as yours. We did look into all of your concerns and I understand that this matter was settled to a satisfactory level for yourself.
Hi having exactly the same problem. We are currently on lockdown I explained this to them they told me that is not their problem the cottage is still available BUT if I travel to west Wales I am breaking the law and I will be reported. Awful customer service. U have raised a case with CMA and will be taking it further.
Review about: Furniture in Fashion | FiF
Great customer service
Great customer service.. very pleased with the quality of the TV Unit purchased. Would definitely recommend ????
Review about: Furniture123
Kitchen table and chairs
Parts missing from the table and unable to contact customer services by phone for 3 days.
Received a text offering a £30 voucher to go and buy the parts!
We paid over £400 for the set and it is still prices on our kitchen floor.Review about: Shaw Academy
Online Course
Only one class in but so far the experience has been great
Review about: Celebrate In London
Thanks - Lovely treat
Just wanted to let you know what a great experience we had last week. (We has a theatre package that included supper).
I would certainly consider this to purchase for a gift experience or as a lovely treat for us again.
TraceyReview about: Early Years Boutique
Deb's Dazzling Designs Xxx - seller review
I have been a seller with TEYB for some time now. When I receive orders through, they are always dealt with promptly and efficiently and I have never received any negative feedback. My experience with TEYB has always been positive. It is easy to add products to my store and Rachel is always very helpful if ever I do need assistance. Emma is great for promoting my business and reaching my products out to new customers on the website and on social media platforms. TEYB offers fab discounts on first orders so if you haven't ordered from them before, why not take a look at the website and, if you see something you like, pop in an order. The website has lots of fantastic products, many of which can be personalised, and so many items that can be bought as unique gifts. TEYB also have a live chat option which I think is a really great way to communicate with their customers.
Aw thank you so much.
I'm a seller too and I'll be honest with you, everything has been brilliant. I've received support, clarification from Emma and Rachel. I've been paid on time. I know payment plans did exist for some payments but I was always told up front and told exactly when u was getting paid and was paid promptly over 3 weeks. I noticed a complaint against the boutique, I would like to say that if you wait 12 months before sending your invoice, this is certainly a possibility I remember reading it somewhere in the terms. Last week, Emma announced a angel investment, kickstarter project and more celeb endorsement, it's all very exciting. It effects us all as a whole, so I wanted to write a few comments on my sellers experience. Tracey
Review about: Early Years Boutique
Fantastic customer service, amazing delivery - Verified buyer
Fantastic customer service, amazing delivery time, and the product itself was beautiful. A outstanding service from start to finish, with not use any other company for personalised gifts or any gifts in general, truly can't recommend Early years enough.
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