Trainline22 reviews

82% Would buy here again

This score is based on 22 genuine reviews submitted via BritainReviews since 2018.


Featured Reviews

Most relevant positive review

  2024-05-07
Train tickets purchased for tr

I bought some train tickets the other day to go from Paddington to Swansea, and then back to Cardiff. I went all out and got first-class tickets for the journey back to Paddingt... Read onBy: C. Wood

Most relevant negative review

  2026-11-10
Railcard

Misleading railcard marketing, and customer service that hides behind T...Cs I bought a Family ... Friends Railcard through Trainline. At the point of sale it showed three cl... Read onBy: Ben

Review with most votes

  2018-08-16
Helpful Trainline

I mostly use Trainline for emergencies. Any Time Ticket is all time favorite,cost may concern. Good thing is they have also Mobile Application which can be used easily from mob... Read onBy: Alisha



Reviews (22)

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  • Ordering

    Service

    Pricing

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    Would buy here again
    Overall

    train ticket

    con business, my train was on time, half way through train had problem, train went backwards and we were told to take virgin media train which took me to central London instead of Watford Junction. I had spend extra to get home on London underground. I complaint and ask for refund and no response what so ever. I will never use this crap website who believes to taking money instantly but don't care about responding to issues.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Helpful Trainline

    I mostly use Trainline for emergencies. Any Time Ticket is all time favorite,cost may concern.
    Good thing is they have also Mobile Application which can be used easily from mobile.
    But there is need to take some precautionary majors and that is time &,date ,booking and delivery need proper gape.
    But for Rail tickets in London ,Trainline is better option ,just download their application.




About Trainline

Trainline is a British digital ticketing platform for rail and coach travel. Established in 1997, the company provides customers with a user-friendly way to search, book and manage rail and coach journeys across Europe. Trainline aggregates data from various rail and bus operators, offering a comprehensive comparison of fares and schedules. Initially focused on the UK market, the company expanded its services to cover a wide range of European destinations, enabling seamless international travel planning. Trainline is recognised for its innovative technological solutions, including mobile apps and e-ticketing, aimed at enhancing the travel experience for its users.


Details

Contact Information

120 Holborn

EC1N 2TD London

United Kingdom

📧 sales.support@info.thetrainline.com

☎ 0333 202 2222

🌐 www.thetrainline.com



Categories Trainline

Services | Other Services Reviews & Experiences


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Last update: November 2026


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