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LovelyFlora World
All reviewsLovelyFlora World
14% Would buy here again
All reviews (22)
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Bouquet of flowers
Delivered late, hardly any stems even though paid for 50% extra, when dealing with customer services they were rude and unhelpful, I would NEVER use again or recommend
24 Aug 2021
Purchased for the first time from this Lovely Flora World
for our 30th Wedding Anniversary. I decided to pay extra for 50% more flowers in the bouquet. The delivery was good, credit them for that, but did have to pay £4.95 for the privilege. However, extremely disappointment when my wife opened the box, there were about six stems of flowers for £23...thats with 50% extra, which i paid for. Contacted this organisation they have offered the cost of extra flowers purchased as a refund.
These are the flowers that i did not receive, this is not an apology but an insult. I would suggest purchasers to re-consider before ordering anything from this website, stick to M&S or even Tesco you get better value for your money.Roses
Ordered friday for a gift delivery today, selected 12/7 in the available delivery options. Got to 3.15pm, not had a dispatch message, post has been. Called them 'oh, it states in our delivery terms and conditions that any order placed after 4pm friday wont be dispatched until monday, did you not read the FAQs?' (No, i'm ordering flowers, not a new car, i've ordered flowers dozens of times and never had an issue. Requested to speak to a manager (surprise surprise, none there), asked for a call back 'oh theyre email only, they dont take calls'
Avoid this company if you're ordering flowers for an occasion and actually expect them to arrive on the day you requested.Flowers
Ordered flowers for a very sick friend they arrived looking chucked together and nothing like the picture no decoration leaves etc I emailed for a refund they failed to reply when they did over a week later they tried telling me that they was correct I sent all photos a proof?? Which you can clearly see then they said if I want a refund I have to return them in the full wrapping and box ( I know right!) THEN SAID THEY WON'T SEND A RETURN POSTAGE LABEL I HAVE TO COVER IT.
Word of advice they are cheap for a reason don't waste your money or time as they don't refund. Buy from a supermarket alot better quality and look so much better.Flower bouquet
Half dead and missing this other half to the bouquet I had ordered. It was late as well with no apology and I had to go through my bank to get the money back. . DO NOT USE. check all review sites apart from their own site. I feel so short changed and really upset, the same as many ‘100s’ of people, on having late delivered, sub standard flowers, mostly dead. If I was allowed to put ZERO stars I would of.
Flowers
Never delivered for mothers day ????
Flowers mothers day ruined
No flowers
Took money
No reply from emails or phone calls
DO NOT USEFlowers for mother's day
Absolute cowboys. If the company still exist I will go and find them at the warehouse in West Drayton and get my f@cking money's worth. Nothing delivered and no response.
Flowers For Birthday
Purchase flowers on their website on Wednesday around 13:00, it was stating that will arrive on the 11th which was my sisters birthday. I received an email confirming that the flowers will arrive on the 11th.
The flowers did not arrive on the 11th, I contacted customer service they said that the flowers can take 1 - 2 days to arrive. During the process, there are no information showing to the customer that this can be an issue, if I would know that could take longer, I would not use this service. The website is misleading the customer to buy first the flowers and then if there is any delays they say it is on their terms and conditions, where i did not click in terms and conditions before purchasing flowers. Today the 12th I receive an email from Royal mail stating that the flowers will only arrive on the 13th (Saturday). As I sent the flowers to her work, no one will be there Saturday, changing the date they will only be able to deliver on a Monday the 15th. So the flowers will be from the 11th until the 15th without any freshwater, meaning they will no longer be fresh. This is very upsetting, especially when you try to call someone and no one answers the phone, they will only deal with your enquiries via email. The service is misleading and not clear on their website. I really would like my money back. I paid for a service that I am not getting. Please reach out to me ASAP. Thank you.Flowers & Chocolates
????????AVOID????????
Ordered flowers, chose delivery date, heard nothing! I contacted them for an update/tracking and was given a Royal Mail tracking number. The number was invalid! Royal mail them confirmed that they had received the parcel and that the tracking number had been generated moments before my call by bot picked up, mu order wasn’t arriving on time so I contacted the company at 12pm to cancel! They ignored my emails, voicemail and deleted my comments (fb shows the comments count anyway) from their FB page but I have the screenshot (as they do with any negative comments). There’s even a comment asking where all the comments have gone...(which I also have a screenshot of). At 6pm last night I received a message from Royal Mail saying they had just received my parcel and it would be out for delivery the following day! Too late! This company has reviews switched off on social media, no where to cancel or speak to a person as they’re not answering the calls and they are manipulating what the public see’s. They are RIPPING PEOPLE OFF and I’m reporting them to Trading Standards as the way they’ve treated me speaks volumes about how they trade! I WANT MY MONEY BACK!
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