BritainReviews

    Reviews BillyOh

    Your garden should be a nice place to relax. But where can you find the best outdoor furniture and other products? One shop that focuses on this kind of products is BillyOh. But what will the quality of their garden furniture be? Will their barbecues make for some nice meals? How sturdy will their garden buildings be? Will their fence panels keep unwanted visitors off your property? Will it take long for their customer service to deliver your picnic table? And what kind of customer service will this garden shop provide if you happen to need some help or assistance before, during or after your ordering process? The only unbiased answers are given by garden lovers that have bought from BillyOh before. Read their reviews to get some inside information of BillyOh. Their comments, experiences, ratings, opinions and remarks will help you to discover if BillyOh is the right kind of garden centre for you.

    About BillyOh

    BillyOh is a garden centre. The company is a brand name of Kybotech Ltd. They have been in existence ever since 2000. In their shop, you can find all sorts of garden products. There is, for instance, garden furniture such as dining sets, garden chairs, rattan garden furniture, furniture cushions, rattan sofas, 4 seater sets, metal garden furniture, garden tables, garden benches, cube sets, corner sofa sets, wooden garden furniture and more. They also offer some barbecues such as portable BBQ’s, gas BBQ’s, kettle BBQ’s, charcoal BBQ’s, BBQ covers, spares and regulators. They also offer some garden buildings such as contemporary log cabins, traditional summerhouses, metal greenhouses, bike storage solutions, cottage style playhouses, small sheds, office sheds, wooden garden workshops and so on. Their decking category contains fence panels and decking boards that can help to shield your garden from people who have no business entering it. And they offer some other garden items such as TV wall brackets, sledges, playhouses, slides, pens and picnic tables.


    How to build a log cabin according to BillyOh.

    Services of BillyOh

    You can order the garden buildings or garden furniture from their website. Just select the barbecue that you want and put it in your online shopping bag. BillyOh’s delivery service will send the item to your home. If you sign up for their newsletter mailing list, they will send you regular emails to keep you posted on their latest updates, new products and special offers, but they will also provide you with 10% off your first order when you make your first purchase. BillyOh also has a customer service that is ready to assist you whenever you seem to need some help.

    Complaints, Compliments and Tips for BillyOh

    Have you ever ordered a barbecue, greenhouse or another item from BillyOh? If so, then we would like to know what you think of this garden centre. How easy was it to order one of their garden furniture sets? How sturdy and durable are their summerhouses really? Can you really get some work done in their garden office? Did it take their delivery service long to send you your garden fencing? And what is your personal experience with their customer service department? Please write your own review and share your opinion.

    Will your garden look better with products from BillyOh?? Read customer reviews about their garden furniture, garden buildings, summerhouses & BBQ's

    BillyOh
    Reviews, complaints and customer experiences (28)

    4.2
    21% Would buy here again!
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    5.4
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    3.2
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    4.4
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    3.8

    All reviews

    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    Billy Oh 10x8 reversed apex shed

    I ordered a 10 x 8 reversed apex shed and it was delivered in an acceptable time, all ok I thought but when I came to build it there were no instructions for it, I found some online and started to build, we got no further than the floor because 2 of the panels were bigger than the other 4, they should have been 1.199m and they were 1.24m, the walls were not going to sit flush, a quick call to the customer help desk in the Philippines and I was instructed not to continue and they would let me know what to do. A couple of days later and they told me they would have to deliver me 2 new panels and collect the old ones so I dismantled the floor and waited another week for the new panels to arrive. I got my tape measure out just to double check that they had delivered the correct one only to find out these are also 1.24m, another email to the customer help desk complete with photos showing the panels with a tape measure attached to find out if I am missing something to get the standard “we will come back to you within 48 hrs”, I emailed back asking to speak with a member of staff rather than someone from the Philippines only to receive an email from Amanda who turns out to be based in the Philippines asking me to send them photos. Again I email back demanding an actual phone call, I want to talk about my shed problems with someone that can deal with it, I finally get a phone call the next day from Amanda who when asked, tells me they are based in the Philippines, we discussed the photos and the measurements and they agree they are not the correct sizes and will arrange to replace them. I have told them that this is not acceptable, I have been trying to build this shed for over 4 weeks and have now told them to come and collect it and refund me the money. They said they will come back to me next week. Having seen the panels they don’t look like the photos on the website and some had holes in them. I had wished for better results but so far a very very poor service from this company, customer service is disappointing and owners seem reluctant to try and resolve any issues themselves
    Update: they will not call to discuss it, they send emails trying to replace the parts that they have already sent incorrectly twice, save your money and go elsewhere

    By: colin Steel08-11-2019
    Anita Oxenham17-07-2020

    We have had exactly the same problems. I definitely would not reccomend this firm.

    Fiona Rouse17-10-2020

    We have experienced the same issues too. Appalling customer service. We are still trying to get a partial refund.

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    8
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    BillyOh Pent shed

    I researched and researched which shed to buy until I was dizzy! In the end I went with BillyOh as it appeared to be of good quality and mid-high price giving me assurance I stood a chance of a reasonable shed. There was a 31 working day lead-time which meant delivery would be 12th August. as the 12th got closer I started doing some research (yes, back to front) I was more than a little concerned when I read the reviews on a number of sites. On 11th August I received an email saying delivery was scheduled for 12th August and I would receive a telephone call on the day. Sure enough I received a call on 12th asking if it would be possible to deliver on the 13th, no problem. On 13th August the shed was delivered. Typically the weather did not allow immediate construction. When the weather allowed we took a full itinerary of the parts and everything seemed to be there, one small gripe at this point, we received a bag of screws, nails, 75mm, 40mm, 30mm, 25mm and two sizes of nails. In an ideal world a separate bag for each would have saved 30-45minutes. It took my son and I two days to put up, the instructions were sufficient, relying on pictures as the directions were a little vague. The base was vital to get correct but one square the sides went up in a few minutes, slotting together perfectly. The roof took a little longer but having aligned the floor there was not a lot to go wrong with the roof. My son fitted the doors with little fuss either. The felt roof laid perfectly and a whizz over with some preservative and we have a great shed. My initial fears and concerns were for nothing as the service (additional copy of instructions were requested), delivery, communication and product quality were without fault. Perhaps, compared to others we were lucky, but I cannot see why I would be treated as a special case. I am a genuine purchaser and not a spoof BillyOh ghost reviewer.

    By: Rob Welfare26-08-2020
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    10
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    Winchester Log Cabin

    Just a short review, ordering via web site was very easy and straightforward.
    Delivery was stated at 30 Days , and was correct.
    Only when I started to construct the log cabin did I realise the quality of the timber and correct parts. ( going by the reviews I’ve read, I got off lucky ).
    Double doors where the same hand, roof tongue and groove panel where all full of holes, timbers warped and delivered damp.
    I have spend a lot of time and extra money, to achieve a log cabin they show on their web site.
    I’m an engineer and I solved the many problems this purchase and quality of this log cabin brought.
    I would not recommend purchasing any products from this company.

    By: Tim Cullen04-08-2020
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    No
    8.5
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    Excellent

    We ordered a Billyoh Dorset Log Cabin. It's 44mm thick so it's really solid. Building it did take quite a long time but then that's what we expected and me and my mate felt like master builders when we had finished. Really chuffed with the end result

    By: James Roberts09-10-2018
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    Yes
    9.5
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    Summerhouse

    We took delivery of our summerhouse during lockdown. My husband is very practical so constructing it was not a problem as this was the only choice. It became increasingly clear that many of the parts were sub-standard and of poor quality but we could not dismantle it . We replaced a number of the items and photos were taken as proof. It now leaks. Again photos have been forwarded. They are useless, as a company. We have now sent x4 lots of photos and numerous emails. They have done nothing! We have received excuses, refusal to refund part of the cost and general appalling customer service. We would like to take the matter further! We would NEVER use them again.

    By: Fiona & Rob Rouse17-10-2020
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    4.5
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    9x8 Billy Ho metal pent roof shed

    Purchased this off the website which was straight forward, and chose a delivery date. I took the day of work after receiving a confirmation email..no show! Delivery finally arrived five days later. Well where do i start. This is without doubt one of the most awkward things I have put up( and i am in the property trade)It took me nearly two days. The instructions are ridiculously bad ( blurred diagrams only) and if you get the wrong order with the structural pieces when you come to putting the roof on then start all over again. All in all the shed seems fairly good and sturdy and looks good. The instructions are a nightmare!



    By: Neil Triggs 24-09-2020
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    5
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    8x6 shed

    Delivery driver was rude angry and aggressive, wasn't interested in providing a decent service at all.

    The parts that arrived pre-assembled were shoddily put together, misaligned and 4 of the 6 wall panels have holes or open cracks in them.
    Door panels don't line up and there are holes in the pre-assembled floor panels.

    Roof panels on the instructions were already assembled but when speaking to customer service I had to assemble them onto the roof as it was without any baton supports etc.

    Having had the shed up a couple of weeks it has warped so badly the roof felt has developed a wrinkle/crack across the apex. This is due to the wood drying out after assembly.

    If I could send it back I would.

    And before anyone from the company suggests that I "Contact them via my online account"..... I've already tried that and it sends you round in circles.

    Overall and terrible experience from this company and I would advise anyone getting a shed to shop local.

    By: Daniel Bennett22-09-2020
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    No
    3.5
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    Rattan couches

    Bought two rattan couches rattan plastic has snapped in a few places started to sag Billy oh say wear and tear only been used about 2months was still under gaurantee BILLY OH not interested got your money couldn't give a toss complain on customer service they just put the phone down being in Asia somewhere have a look on trustpilot they do the same replys only to good reviews bad reviews get ignored just like customer service again TOTAL useless company

    By: Colin bain27-08-2020
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    Yes
    2
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    8x6 tongue and groove

    Wish we had read reviews.very disappointing.nothing fitted some warped flimsy windows roof had to be strengthened and more felt bought. Wasnt enough and it was rubbish felt anyway.so cost about £200extra trying to right the wrongs.impossible get get any response from them after phoning lots of times. Please if you read these reviews dont buy.

    By: Anita Oxenham17-07-2020
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    4
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    tongue and groove apex shed. 10 x 8

    Very poor quality for the price. Very thin wood and the windows are terrible - very flimsy. The instructions were very difficult to follow.

    Bad deal!

    By: Pauline Forbes29-06-2020
    Anita Oxenham17-07-2020

    Totally agree with you. £500 and had to buy lots extra to try and turn it into a shed.

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    3.5
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    10x8 apex shed

    Wood is a heap of crap ready to put On bonfire wood split warped full of holes having to cut wood to make it fit night mare sorry we didnt read reviews our old shed was in better condition then this rubbish dont touch this company you will waste your money

    By: william cunliffe08-05-2020
    Anita Oxenham17-07-2020

    Agree with you. Lot of money for rubbish. Cost another £200 to try and get shed up.

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    2
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    Saville 8 seater ratten furniture set

    DO NOT BUY anything from this company or associated
    companies Kybotech and Garden Buildings Direct. If there is a problem they might deal with it immediately after delivery, say for a missing part, but faulty items will not be accepted, particularly after initial delivery. They will cite the terms and conditions stating that you have misused the item "the warranty does not extend to damage caused by post-purchase transportation, careless handling or damage caused by misuse or modification or any act of nature". THIS DID NOT HAPPEN! What happened is that an 8 month old rattan sofa's (only used when weather was nice for 2.5 months then sorted for winter) main frame bucked. The main frame buckling on any furniture is clearly a manufacturing fault. The manufacturer is Billyoh! No success via email whatsoever. Trading Standards it is!

    By: E Foottit19-04-2020
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    No
    4
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    6X5 LOLLIPOP JUNIOR PLAYHOUSE

    MY 7 YEAR OLD DAUGHTER SAVED HER BIRTHDAY MONEY FOR THIS . TURNED UP HAD TO CARRY THE ITEM ACROSS THE OTHER SIDE OF THE ROAD . DOORS WERE MISSING . THE DRIVER SAID IT WAS NOTED ON THE CHECK LIST ON HIS MOBILE AND THE DOORS SHOULD BE HERE NEXT WEEK . MY DAUGHTER WAS CRYING BECAUSE IT WAS NOT COMPLETE SO WE DECIDED TO CONTACT BILLYOH FOR HER MONEY BACK.NOT A CHANCE IN HELL. AFTER 9 EMAILS AND TALKING TO FIVE DIFFERENT PEOPLE NOT EVEN CLOSE . DONT BUY ANYTHING FROM THESE PEOPLE AS THE TREAT A SEVEN YEAR OLD WITH CONTEMPT WOULD NEVER RECOMMEND TO ANYONE ,GIVE THEM A WIDE BIRTH.

    By: GREGORY ATKINS12-09-2019
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    3.5
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    ave-6x12storage shed

    the worst buy I have ever purchased screws and labelling were missing, when I contacted them a secretary was not helpful,after 10 mins on phone she hung up (very rude) I have had to go out and outsource the parts I needed, how they or still in business beggers belief please do not touch them with a barge pole.PS the material is the cheapest shoddiest piece off junk I have ever seen

    By: mr t haswell29-08-2019
    GREG ATKINS12-09-2019

    I AGREE WITH YOU STEER WELL CLEAR. COWBOYS .

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    2
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    BillyOh treehouse

    Garden buildings direct took my order mid By for the BillyOh tree house. After promising to deliver on numerous occasions, but failing, I had to go on a family holiday. They then guaranteed delivery on 27th August, as all parts were in stock. I've just had an email saying they've sold my item so can't deliver until September as they need to manufacture my item. Considering I've called to complain 5 times and been lied to many more by phone and email I've now cancelled my order.
    Beware BillyOh from Garden Buildings direct may never arrive.

    By: Richard Clarke23-08-2019
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    2
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    Billyoh corner summer house and side shed

    Terrible sh!t quality all panels need trimming some parts were missing and when we eventually had them delivered there were stilk some missing and the driver also dropped off someon elses shed floor...so they wont be building their shed. I have given up contacting them now and i have sourced wood locally to finish the shed. The shed roof is 50mm too narrow. Do not buy from them...we will be suing for breach of contract

    By: MR GARY W HEDLEY20-07-2019
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    Write your own review about BillyOh

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    FAQ

    Is BillyOh a trustworthy company?

    There are currently 28 customer review posted about BillyOh. On average, they received a star-grading of 4.2/10, with 21% of the reviewers indicating that they would buy from the brand again.

    What services or products do BillyOh offer?

    BillyOh is mainly active in the Online Shop category, more specifically with Homeware, Sport & Outdoor.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the BillyOh website with confidence. If not you can find many other brands to read about on our website!