CAFAGO32 reviews
This score is based on 32 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Odd but handy tablet
screen lower res, cameras basic and battery seemed weaker. Still, it sits nicely in the hand, runs simple apps alright and is fine for Netflix and web browsing. CS were slow to answer but after a bit they offered a partial refund. A hassle, but usable and worth considering if you don’t need top specs.
A right palaver, but fixed
messy process, but I eventually got my money back — which surprised me. I first saw the item on a mate’s recommendation, so I ordered it thinking fine, why not. When it turned up the box was rubbish — barely any packing, the thing was scratched. I complained and, honestly, they did everything possible to avoid a refund; lots of back-and-forth emails, promises that didn’t land, you know the sort of faff. After dragging PayPal into it they finally agreed to refund, though they wouldn’t pay return postage to a Hong Kong flat (which looked a bit suspect). Return would’ve cost about £40 so I refused to ship it back. In the end the refund popped into my account after several days and a small apology — not brilliant, but acceptable. Still, fix your packing and customer service, please.
Printer hassle, flat service
Honestly, I'd avoid the hassle — the product turned up faulty and the whole aftercare was more trouble than it's worth. I first spotted the deal on a tech bargains forum after a mate tipped me off, so I thought why not, but within a week it started misbehaving. When it worked it did an okay job, but it kept dying mid-print. I emailed and chased, they replied slowly and suggested stuff that never helped. At one point they asked me to strip down half the printer to find a dodgy part — as if I'm an engineer, yeah right. They sent replacement parts twice but no luck, so now I'm only happy with a full replacement. It's not all doom; when running it produced decent results, so the hardware isn't entirely useless. Still, the customer service felt casual and dismissive and I ended up wasting time. If you're into tinkering go for it, otherwise I'd look elsewhere. Delivery wasn't brilliant either, which annoyed me more. I warned the mate who told me about it.
Not what I ordered, but sorted in the end
I bought a tablet that was supposed to be Android 13 with 6+128GB — bit of a shock when it turned up running a much older Android and an ancient kernel, plus the storage/RAM info didn't really match what was advertised (weird serial on the network card too). Delivery was actually fine, quick and well packed, so that was a relief. Customer service was slow and annoying at first — dozens of emails and they kept asking for photos I’d already sent — but after pushing they offered a proper solution (refund or replacement) and we got it resolved. I’d say keep screenshots and be persistent; it worked for me, though I wish they’d been quicker.
Worth the stress? Not close
cameras dead, winch useless and the whole thing barely moved as it should. I tried to treat it like a normal faulty product case but it turned into months of back-and-forth. Customer service were politely curt at first, then dismissive; they kept offering tiny partial refunds (a few dozen euros here and there) to keep the item. I said no, because it was unusable for what I needed — family trips and testing with mates — and I wanted a proper refund. They told me to return it but refused to pay return postage. So I ended up paying over €115 to post it back to an address PayPal gave me. Then the parcel ran into trouble and was sent back to me, so I had to cough up another small fee just to get the thing back home. All the while Cafago sent a late “tutorial” video that wouldn’t have fixed the fundamental faults even if it had arrived earlier. I eventually opened a PayPal dispute, explained everything multiple times, and PayPal ruled in my favour, refunding the full amount. That helped, yes, but it doesn’t bring back the hours wasted, the frustration, or the stress of dealing with shipping issues. If you rely on quick, straightforward exchanges and decent delivery support, this was the opposite. I’m annoyed and a bit drained — not how weekend hobby gear should go, really.
Defective product purchase
My experience with CAFAGO has been really disappointing. I bought a product from them over two months ago, only to find out it was faulty. I've been trying to talk to their customer service team but haven't got a proper solution yet. They took ages to reply, and the solutions they suggested didn't work. They even asked me to take apart the product to find the fault, which I think is unfair for a customer. They sent me replacement parts twice, but they didn't fix the problem. Now I'm just hoping they'll replace the whole device.
Bluetooth speaker
I recently bought a Bluetooth speaker from this website and I'm really pleased with how everything went. The ordering process was really easy and smooth, I had no trouble at all finding the product I wanted on the website. The service was great, I got regular updates on my order and any questions I had were quickly sorted out by their customer service team. The prices were also really good, I found the product I bought to be cheaper than other online stores. Delivery was super quick, it arrived much faster than I expected. The Bluetooth speaker was packed well and came in perfect condition. Overall, I had a brilliant time shopping on this website and I would definitely recommend it to anyone looking for quality products at good prices.
Good price and smooth shipping
Great price and had no issues with shipping at all. The item I got was shipped from China and took a couple of weeks to get here, but it was in perfect condition when it arrived and they even provided tracking.
Smartwatch purchase
I bought a smartwatch from this company recently, and I have to say, I was really disappointed with the whole thing. They told me it would arrive in 3-5 days which was great because it was meant to be a Christmas gift. But they actually shipped it 5 days late, so it didn't arrive until after Christmas. It took ages to sort it out, with loads of back and forth emails, and I only got my refund over a month later. The communication was so bad, and the whole thing was just really frustrating. I definitely wouldn't recommend ordering from this company.
Wireless earbuds
I recently bought some wireless earbuds from this website, and I was really happy with how easy it was to use. The website was simple and easy to navigate, which made it really convenient to find and buy the products I wanted. There were lots of different brands and options to choose from, which was great, and I found exactly what I needed without any trouble. Checking out was fast and secure, and I got regular updates on my order. Overall, the whole shopping experience was excellent.
Soymilk machine purchase
Hello,
I wanted to give some feedback about a recent purchase I made from your online store - a soymilk machine. I was a bit disappointed because the description didn't mention the size of the machine, and when it arrived, I realised it only makes small portions of 2-3 deciliters. Another thing that let me down was the manual. It was not very helpful as it didn't clearly explain the functions or provide any troubleshooting tips. The markings on the machine were also unclear, making it difficult to figure out how to use it properly. It seems like only one function is working, and the others can't be selected. I'm starting to think that the machine might be faulty.Great value for money
The website has some really good offers and prices that give you great value for your money. My order was processed quickly and the shipping was fast too. Overall, I'm really happy with how everything went and I'll definitely be shopping there again.
Redmi TV speaker
I got a Redmi TV speaker from Cafago and I was really pleased with how quickly it arrived without any issues. It only took three days from when I ordered it, which was fantastic. But, when I opened up the package, I noticed that it didn't come with a European plug. That was a bit of a letdown because then I had to go out and buy an adapter just to use it. Besides that, the speaker's quality is alright considering the price I paid. All in all, I'd suggest checking out Cafago.com for their speedy delivery and decent products.
TV box and indoor thermometer
To be honest, dealing with this company has been an absolute nightmare. I placed an order for a TV box and an indoor thermometer, and even though I got a message saying they were sent out more than two months ago, I haven't actually got anything yet. What's worse is that when I tried to get in touch with them by email, I didn't get any reply at all. It's so annoying to feel like I've been cheated and overlooked by a company that I had faith in. I certainly won't be buying from them in the future.
Electronic product
I bought something from this company recently, and I have to say, I was really let down by their delivery and customer service. The product I ordered ended up getting sent to the wrong place, and the delivery company left it in a bit of a dodgy spot. When I got in touch with Cafago's customer service for help, they were useless and didn't give me the info I needed. I tried a few times, but couldn't get the delivery signed for. After a bunch of emails, Cafago only offered me 40% of my money back, which just doesn't cut it for all the hassle they caused.
Smartphone purchase
Shopping for a smartphone at this store has been really good. The website is easy to use and I found what I wanted with no hassle. The shipping updates and order details were helpful and made me feel reassured. I was kept in the loop the whole time, so I didn't have to worry at all.
Broken product, poor customer service
I bought something from this online shop and it arrived with a broken plug, which was a bit annoying. Even though it came with a two-year warranty, when I got in touch with customer service about getting a replacement, they made up some rules that weren't real and wouldn't help me out. Then the product actually started leaking, which made it totally useless. All in all, it was a pretty disappointing and frustrating experience.
Flash sales and discounts
As someone who loves shopping online, I've bought things from different Chinese websites and my experience with Cafago really stands out. They are known for having genuine flash sales and real discounts on lots of products. I've managed to grab some great deals on things I've had my eye on for a while. What I really like about them is how fast they ship things and that they have lots of items in EU warehouses. Their website is easy to use and their customer service is top-notch, which is why I keep going back to them as a loyal customer.
Smartwatch
I recently bought a smartwatch from an online store. Initially, everything was going smoothly. However, the last item I ordered never arrived! According to the tracking information, it was picked up from a different location. When I inquired about it, they claimed my address was missing. Then, the local delivery person claimed they left it near my window. Cafago just kept sending the same tracking link, insisting it was delivered somewhere else! Can you believe it? Their customer support is terrible - I only received one response since 9th and they didn't even attempt to provide evidence that my parcel was delivered. I requested a signature proof, but I'm still waiting. Honestly, I recommend avoiding this store.
Cool stuff
I've just bought some really cool stuff from this website and it was so easy to sign up and place an order. I'm so excited for it to arrive so I can start playing with it!
About CAFAGO
CAFAGO is an online retailer specializing in gadgets and electronics, aiming to be a leading seller in the industry. They have warehouses in multiple countries, including China, Spain, Germany, USA, and UK. Their product range includes cell phones, accessories, RC toys, video and audio products, cameras, smart living solutions, car accessories, computers, LED lighting, watches, jewelry, outdoor gear, electronic cigarettes, and more. Customers can easily order from their website or mobile app, and they offer delivery services and customer support. With a focus on quality and service, CAFAGO strives to provide a wide range of electronics products to meet customer needs.
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Categories CAFAGO
Online shopping | Sport & Outdoor Reviews & Experiences | Homeware Reviews & Experiences | Electronics Reviews & Experiences
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Last update: October 2025
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Review with most votes
Amazing games
The company is seriously trustworthy. I have headphones, media player and recently ordered games. I must say they sell very nice products at nice rates Read onBy: Hemid