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    Reviews Klarstein

    Every home needs at least a few appliances to make your house more comfortable. You will need a cooker, heating solution and more. But where can you get them? One company that offers to provide you with this kind of products is Klarstein. But what kind of quality humidifier will they offer? Will their electric fireplaces provide enough warmth? Will their daylamps provide enough light for you and the other occupants of your house? Will it take long for them to deliver your air fryer? And what kind of customer service will they provide if you are not satisfied enough with your daylight lamp? The best judges on these matters are the customers that have visited Klarstein before. Skim through their reviews to get a better understanding of Klarstein. Their comments, ratings, experiences and honest opinions can help you decide if Klarstein might be the best place to find the best household appliances.

    About Klarstein

    Klarstein is a company that offers appliances and other household goods. They claim to sell innovative, modern living products. Their products are all designed in Berlin. In their shop, you can find a variety of home appliances such as cooker hoods, microwaves, hot plates, dishwashers, ovens, drink dispensers, wine coolers, ice cube machines, mini ovens, fridges, dryer and other household accessories to make cooking, dishwashing and other kitchen chores easier. Speaking of the kitchen: Klarstein also has a range of kitchen appliances such as blenders, kitchen gadgets, air fryers, toasters, fun cooking supplies, grills, juicers, ice cream makers, coffee, electric kettles and breakfast sets to help you out some more. Of course, you want your home to be the right temperature. It shouldn’t be too hot or too cold, and the air should be too moist or dry. Therefore, Klarstein offers some electric fireplaces, air coolers, air purifiers, heating solutions, ceiling fans, air conditioners, dehumidifiers, humidifiers, climate regulating accessories and more. And for modern living, they offer robotic vacuum cleaners, watch winders, shoe cleaning machines, daylight lamps, steam generator irons and more to make your household chores easier.


    One of the products provided by Klarstein (in German, but it gives an impression).

    Services of Klarstein

    You can order the appliances and gadgets from Klarstein online and let their delivery service send the item to your home. They offer free delivery without a minimum order, so you won’t be charged extra for having the product sent to your home. If you subscribe to their digital email newsletter, you will be given 10% off the first purchase that you make after entering your personal email address. This will also provide you access to their offers, new products and exclusive vouchers. And they also offer a customer service department to assist you whenever you need some help or advice.

    Complaints, Compliments and Tips for Klarstein

    Do Klarstein´s appliances already take over a part of your chores? Then you are in the right position to shine some light on this company. How useful and convenient are their vacuum cleaners? Do their dishwashers work properly? What does the food prepared with their air fryer or blender taste like? And what is there to be said about Klarstein’s delivery service and customer service? Please add a review and share your own Klarstein story with us.

    Will the appliances from Klarstein make your chores easier? Read customer reviews about their household vacuum cleaners, dishwashers, dryers and more.

    Klarstein
    Reviews, complaints and customer experiences (21)

    5
    20% Would buy here again!
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    6.8
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    4
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    All reviews

    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    Shockingly bad company. Does not honour warranties. Does not have a complaints procedure in place. AVOID!

    If you think you are going to buy quality just because you are buying from a German company... think again. Klarstein is the worst German company I have had to deal with, and has left me wholly disappointed. In October 2019 I purchased the Lucia Rossa Stand Mixer. The item arrived with an obvious defect which the company provided a small refund on. Despite using the device less than 10 times in a year, within a year the device had developed a hazardous fault - when in operation it was grinding pieces of plastic which then fell onto the mixing bowl itself. Originally, I thought a company of Klarstein's stature would resolve the problem appropriately and reassure my trust in them: after all this was both a health hazard and a technical flaw under warranty. I approached Klarstein in late November 2020 about the fault and they advised me to wait until after BREXIT is completed to return the item, because of fears with BREXIT regulations. In January 2021, I sent them the item expecting a replacement. After several days had passed with no confirmation or communication, I decided to approach the company myself on the 9th of February, as my tracking number was showing that the item had received. I had to chase the company to verify the item had been received, and from that point the nightmare begun: Klarstein told me that they no longer send replacement items to the UK, against the advice they gave me before BREXIT. They supposedly issued a refund to my old debit card, which my bank is still trying to trace and reimburse me. What is appalling is how cold, ruthless and hostile the company has become following that point, treating me with contempt and with an accusatory tone: they had done their part, everything else was my fault and/or responsibility! They refused on several occasions to log a complaint, because their company does "not have a complaints procedure". They are hiding behind BREXIT and the new complications in consumer law to provide disgraceful customer support. It is not the 6th of April 2021, and I have yet to receive the funds in my account. The company is asking me to solve this problem with my bank, which I am trying to. I approached the UK European Consumer Centre, which is the authority able to resolve complaints, and a complaint has been lodged both with them, as well as with my bank's Cards Dispute.

    In short:
    Bad quality products, potentially hazardous.
    Non-existent customer support.
    Company has no complaints department or procedure.
    Company does not honour warranty obligations.
    If you need a refund, you are on your own. Several other customers have confirmed that the company is slow and cumbersome with refunding customers. I am not alone. There is a growing body of evidence of disappointed British customers. This is not a coincidence, or a one-off.

    They will hide behind the safety that BREXIT gives them to provide excuses. Yet, they still take orders on their British website with impunity.

    Do yourself a favour and find another product from another company. Don't take chances. Klarstein does not value your custom and they will try to find a way to screw you. You are better off burning your money.

    By: Olympia Mytakidou06-04-2021
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    2
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    Sue I

    Load of junk do not buy from these grifters Do not acknowledge problems just refer you to their return procedures
    I am isolated for over a year no help dissabled blind just took my money now I can fuck off
    Bastards do not buy from these people Bastards Grifter do not buy from these crooks NO WAY

    By: Roger Betts 20-03-2021
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    6.5
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    Skal Beer Tap Dispenser

    Shockingly bad company. I can see that for the past two/three months their reviews have generally been bad - maybe something has changed.
    I ordered a beer machine for at home. That was November 2020.
    The product arrived and was faulty (not ideal as it was an Xmas gift) plus the instructions are very poorly translated from German to English - nearly impossible to follow.
    So I have a faulty product (CO2 not running and screws/pipes loose) - I contacted the customer service team early January.
    Over the past 2 months I have been ignored, lied to, patronised, fobbed off consistently.
    Only today have I received my refund (over 60 days later) and that is purely because I rang yesterday and refused to get off the phone.
    Funny how that, when I refused to leave them alone, they could miraculously manually process the refund. Prior to that they 'couldn't contact their accounts team and had to put in a request'
    I worry how many people are currently unable to get a refund - many people don't like to call and complain etc. so I guarantee their emails are simply being ignored as mine were.
    Absolute joke to be completely honest from start to finish - obviously something not quite right over there, would avoid at all costs!

    By: Emma Harrison11-03-2021
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    No
    4.5
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    Balzac 60 cooker hood

    ordered the cooker hood had it fitted professionally including paying for metal cover to be cut to size Never got to use. fitted the filters with great difficulty as the fittings on one side Left was faulty and looked slightly damaged. When switched the hood on hood on the vibration from the hood sounded as if the wall was being demolished. Contacted the company and was asked to return it to Berlin Pre paid. When i checked via email on the dispatch of replacement received reply no sending another due to a customs issue. When i asked about compensation for the cost of the metal cutting and the money i had paid for it to be fitted they said they would not considerably repaying the original costs. We now have a Zanusi hood cost a little more but the difference in quality of finish and performance there to see. Would i buy anything off this company short answer NO!! customer service 0ne star product one star

    By: R.Beech04-03-2021
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    No
    3.5
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    Wall heater

    Absolute worst customer service. Can not get a response about refunding a defective product. 10 emails and support tickets totally unanswered. The heater is fine but the app does not work and they will not respond to my requests for either a working app or a refund. Buy a warme heater and keep well away from this company.

    By: Daniel corlett21-02-2021
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    5.5
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    Klarstein raclette grill

    First time I experience a fully non responsive e retailer. Delivery took over 20 days instead of 5, raclette grill was broken on arrival :no answer to 3 emails,, 45 minutes waiting on the phone gets you no one (don't bother...). So don't even try,check other retailers.

    By: Jordi Montserrat22-01-2021
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    No
    3.5
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    Hotrod Masterplan Dutch Oven Set 7-pc

    Customer Service - What a joke!

    In October I ordered a Hotrod Masterplan Dutch Oven Set 7-pc - this includes a wooden box as part of the set to help transport and store the set safely, which arrived broken. Willing to be flexible, I contacted them about a replacement and or a refund for the cost of the box.

    It has been over 2 months of ignored emails, automated responses telling me they assume my issue has been dealt with when nobody had bothered to contact me to resolve the issue. Telling me to return the box and after doing so, requesting I return the entire set! Claiming to help resolve the issue within 5-7 working days and receiving nothing!

    The customer service is the worst I have ever experienced and essentially, kafkaesque.

    By: Ali Green05-01-2021
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    2
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    Electric fire

    The electric fire was shipped from Germany in a thin cardboard box so arrived with four dents, missing the feature logs and the remote not working.
    Nearly a month later of emails and Klarstein refuse to send out a replacement and collect the defective item they shipped.
    They want me to take a 23kg parcel to a UPS collection point 20 minutes drive away.
    Klarstein Customer Service ignore my emails stating clearly I cannot do this.
    I even write to the founder of the company, Peter Chaljawski, but he ignored my email.
    I thought German companies were very efficient, but Klartstein are an unfortunate exception.

    By: John30-11-2020
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    2
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    1000W Convector Heater

    I bought this convector heater for my elderly grand parents but they did not understand the operating functions and asked if they could return it. I bought from Klarstein knowing they have a 60 day right to cancel period, trouble is i filled in the on line return form 7 days after purchasing it and have still not had a reply back from them 41 days later, thats 48 days from receipt....HELP !!! ..anyone wanna buy a heater ??

    By: LUKE FAULKNER12-11-2020
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    5
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    Klarstein Mister Cook Hotplate

    Late delivery, error code when switching on does not work. Emailed company all week no reply, contact number does not connect. No customer service available. Don’t use this company you will never get a reply poor service.

    By: James Bain09-10-2020
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    2.5
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    Resolved

    Dishwasher

    Do not buy from this company - defective item return service totally unfair and illogical
    This is a genuine review from a genuine and unfortunate Klarstein customer. If I could give a minus star rating, I would. I agree with the one-star reviews on trust pilot - particularly from anyone trying to return a defective product. PLEASE do not purchase anything from this company. A dishwasher I purchased, clearly arrived defective a few days ago. And this is where the problems and disrespect started . . . Klarstein was eager enough to sell the product to me via DPD courier bringing it to my home. The return should be straightforward, whereby a DPD courier would pick it back up from my home in its original packaging - all very standard practice in the UK. However, utterly incredulous to me, is that Klarstein - who created this problem - has actually instructed ME to drag their heavy, bulky, defective dishwasher, purchased in good faith, somehow, to a Post Office, and return it that way! What adds insult to injury, is that the company then claims that I will be charged if there is any additional damage during transit!!! I have written to the company and told them that I will absolutely not be returning the item this way - and will be taking the matter further. I await their response. The thing is, had the return been simple, and gone through simply, I had intended to purchase an alternative dishwasher from them, as well as additional products. However, I have never dealt with a company with such poor after-sales customer relations, and I will absolutely never purchase anything from this company again. Please, other potential Klarstein customers, heed this warning - I am a genuine customer, leaving a genuine review. The company does not respect its clientele. Shame on you for sending this item out in the state that you did - but, more so, shame on you for making it impossible for me to get a resolution to the problem that your 'company' created.

    By: A.10-08-2020
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    No
    2
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    Bread Maker

    Nothing positive, DO NOT BUY FROM THIS FIRM WHO SELL ON AMAZON I RECEIVED A BREADMAKER, ORDERED ON AMAZON ON 8TH JUNE 2020 DELIVERED DIRECT FROM KLARSTEIN. . IT WAS FOUND TO BE DANGEROUS RE ELECTRICITY FAULT, RETURNED TO KLARSTEIN, WAS AWARDED A REFUND 20TH JUNE BUT AM STILL WAITING FOR THE REFUND ON MY a/c (WAITING NOW FOR 2 MONTHS) HAVE ALSO CONTACTED AMAZON SEVERAL TIMES) STILL WAITING FOR REFUND WHY WHY WHY WHY WHY

    By: Marion Taylor03-08-2020
    Matt Jenkins02-02-2021

    I also bought a bread maker by Klarstein via Amazon. I paid a bit more to buy German made as it's usually much better quality. At first it was okay but soon developed a noise that stopped after a few minutes. It still worked okay until a few weeks back, when it completely stopped working. I purchased it in August. I immediately contacted Klarstein via their website. No reply, not even an acknowledgement. I have also contacted them via Amazon and again, no response. I need to return the bread maker. It needs replacing or repairing. I tried to download a return label but of course I was unable to do so. I make my own bread and don't wish to buy shop made bread. I can only repeat others comments on here. Buy elsewhere. I suspect this is just another company selling cheap quality Chinese products in another casing. I hope I'm wrong. I have a German car and two German bicycles. Great build quality! This bread maker? Utter rubbish. Sort your customer service out, Klarstein, it's awful.

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    3
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    Wine Cooler

    Took my money on same day as order.Sent no updates eventually saying their courier was unable to contact us despite the house being fully occupied due to COVID. Took 48 hours to respond to each query. Promised that it would go to a special process as I dod not want a refund just the product. Two days later emailed to say item had already been returned and thus would offer refund. So nearly 30 days later having had my money they have done nothing. If i could zero stars I would. AVOID

    By: Gary Tidmarsh24-07-2020
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    2
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    Mobile air conditioning

    After spending so much money on air conditioning I expected more. It has arrived in very poor packaging. The box was ripped and open. I was shocked when I saw it.
    Is that your standard?
    Also I found some scratches on the exterior.
    It is working, but very unhappy and disappointed with the quality it has arrived!

    By: Sebastjanas Griksas09-06-2020
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    No
    8
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    Klarstein Heracles 3G w2 1500

    Compré la batidora Klarstein Heracles 3G w2 1500 con garantía de 2 años. Después de haber la utilizado 1 año el motor se quemó y me la cambiaron. Después se volvió a quemar, pero esta vez fue después de los dos años de garantía y evidentemente no entraba. Les pregunté si podría reparar la máquina y me dijeron que me comprar otra nueva.

    Estoy muy decepcionada porque se ve claramente que la calidad de la batidora no es buena y al cabo de los 2 años se quema el motor y la tienes que tirar. Y además me parece increíble que no tienen un servicio técnico con la posibilidad de mirar y reparar la máquina.

    No recomiendo para anda esta marca si estáis buscando una batidora que os dure tiempo y que necesite mucha potencia.

    By: Cristina13-05-2020
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    7
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    Drinks Fridge

    Order.was taken, confirmation regarding delivery which is now substantially overdue.
    No customer service repeated emails gone unanswered almost as though they are about to go into liquidation.

    Whilst online they seem to do a good range of products the constant chasing and lack of response simply isn't worth the effort.

    By: Rob Whiting07-05-2020
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    3.5
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    Klarstein Gatsby Electric Grill, full view review

    Bought a Gatsby Electric grill outdoor for around £150 few weeks back. Upon receiving it, it was easy to assemble, clear instructions overall. The quality of the grill plates was great with non stick coating, however the outdoor stand holders and foot could be sturdier, but was fine for its purpose. I had managed to use it indoors and outdoors works fine either way. No issues so far except when it was too hot it needed to switch off and cool down for a few minutes. The heat control switch works well as you're able to control temperature for all types of meats, only downside to buying the product for UK consumers was it's a European plug which I had to get additional adapter for. Overall, good experience so far, I'm yet to contact customer service for any faults in the future. For full video review youtu[dot]be/Tw80BsW0y8g

    By: Gabriel ng28-04-2020
    ANDREW RAE02-07-2020

    I cannot get a reply, by email, Live CHAT nor on the Phone regarding Faulty product from the UK website AND ONLY a no-reply thanks for your enquiry IN GERMAN from their Head office in Germany. I presume they are having the common difficulties from the Pandemic but should have had some form of correspondence from them in the last 3 weeks. Disgraceful Customer service.

    Jordi Montserrat22-01-2021

    First time I experience a fully non responsive e retailer. Delivery took over 20 days instead of 5, raclette grill was broken on arrival :no answer to 3 emails,, 45 minutes waiting on the phone gets you no one (don't bother...). So don't even try,check other retailers.

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    Yes
    8.5
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    fire

    absolutly fantastic value. everything perfect i am so happy with the fire easy to instal excelent communication brilliant delivery team everything just great. the fire looks amazing on the wall i hid the wires and it looks like its floating. the remote makes it so easy to use, you can have the side lights on or off, two heat settings with auto timing to use like in a car set and forget. the white pebbles simply spread out over the bed and place the logs on top and your done. we have had a few friends say how the fire looks fanatastic so the wife is over the moon. i read some pretty bad feedback on this site but i took no notice thank god i did as its worked out well for us. honestly the value and build quality is very good. so modern , so nice and i am so happy thank you.

    By: Mr Lynn21-12-2019
    Jordi Montserrat22-01-2021

    Lucky you I guess, for me worse experience in 20 +year of e shopping : fully non responsive e retailer. Delivery took over 20 days instead of 5, raclette grill was broken on arrival :no answer to 3 emails,, 45 minutes waiting on the phone gets you no one (don't bother...). So I guess it's order and pray :), or best to order somewhere else...

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    10
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    Audrey retro fridge freezer

    The worst product I ever purchase ,to much noise leaks from underneath.Cheap stuff

    By: Kreuza Halilaj 28-10-2019
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    Air conditioning unit. 7000

    Superb piece of kit. Highly efficient, and on full power, I measured the air emanating from the machine at 15°C, whilst the exhaust was 33°C!
    Beautifully built and designed. Solid and reliable.
    I cannot recommend this device more highly.

    By: STEVE BLACK15-08-2019
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    Yes
    10
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    FAQ

    Is Klarstein a trustworthy company?

    There are currently 21 customer review posted about Klarstein. On average, they received a star-grading of 5/10, with 20% of the reviewers indicating that they would buy from the brand again.

    What services or products do Klarstein offer?

    Klarstein is mainly active in the Online Shop category, more specifically with Homeware, Cosmetics & Personal Care.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the Klarstein website with confidence. If not you can find many other brands to read about on our website!