Oak Furniture Superstore | OFS

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Oak Furniture Superstore | OFS

100% Would buy here again

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Spotlight: What are our customers saying?

N
Nicola Rucci
Very happy with my new sofa , customer service was excellent as was delivery .... the two guys had to haul the three sofas over our balcony ... and did so without complaint and good humour .... we ...Read on
K
Kiana K
edit. I am editing my previous review as the issue has now been sorted and Oak Furniture Superstore has actually compensated me for their mistake as well as updated the item name in their system so...Read on
C
Cynthia
So happy with my purchase,quality,modern and real value for money.Will be ordering again. Thank you..Read on
M
Martin Daniels
Ordered dining chairs before Xmas on a lead time of 6-8 weeks.. we are on 18 weeks so far without a single chair.. this company is ridiculous and are using Covid and ports for excuse.. don’t purcha...Read on
L
Lauren Wills
Bought a table and chairs through their checkout on their website like you do expecting my delivery on my selected day sometime. Confirmation email said they would want it signed for which is quite...Read on

All reviews (8)

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    Would buy here again
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    Grey velvet corner sofa

    Very happy with my new sofa , customer service was excellent as was delivery .... the two guys had to haul the three sofas over our balcony ... and did so without complaint and good humour .... we are very happy and would definitely order from this company again . ????


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    White and Oak dining table

    edit. I am editing my previous review as the issue has now been sorted and Oak Furniture Superstore has actually compensated me for their mistake as well as updated the item name in their system so that this mistake do not occur again. Thanks OFS!


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    Sideboard

    So happy with my purchase,quality,modern and real value for money.Will be ordering again. Thank you..


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    Dining chairs

    Ordered dining chairs before Xmas on a lead time of 6-8 weeks.. we are on 18 weeks so far without a single chair.. this company is ridiculous and are using Covid and ports for excuse.. don’t purchase anything from them unless you want to be disappointing


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    Epsom Dining Table

    Bought a table and chairs through their checkout on their website like you do expecting my delivery on my selected day sometime. Confirmation email said they would want it signed for which is quite impossible for a single full time worker but all the other companies I order from understand this so I have a designated safe place for parcels and a sea of neighbours quite happy to sign for me. Delivery driver called me an hour before delivery and I told him where to leave it and how to get a signature, said he would call me back but didn't. Get a phone call later to say failed delivery and I called them the next day to rebook. Suddenly get an email from Oak Furniture Superstore that I would have to pay £54 to have it redelivered! That someone had to be in my address to sign for it and nothing else was acceptable, not exactly easy for a single keyworker during a pandemic! They only give you a 3 hour delivery slot after 8pm the day before which means it is impossible to do anything but book a whole day off. Spoke to customer services who would only rebook the delivery if I paid the £54 fee which they did agree to half, I then had to pay £25 for a time slot to avoid the same happening again. I wasn't happy about all the fees and problems with getting my order so left what I felt were honest reviews at the time. The company then got in touch to rectify the situation, offered me a refund for the delivery and tracked my order to make sure it arrived. When it did arrive there was a small piece broken so they checked if it was integral to the table or not and offered me a small refund. So while this has not been a smooth shopping experience, when the right people were aware of the issues they worked to rectify it. If their delivery policy and their fees (£80 for any returns for example) were addressed then I would probably shop from them again.


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    Epsom Dining Table

    I would give this company minus stars if I could, literally the worst company I have ever dealt with as an avid online shopper. Bought a table and chairs through their checkout on their website like you do expecting my delivery on my selected day sometime. Confirmation email said they would want it signed for which is quite impossible for a single full time worker but all the other companies I order from understand this so I have a designated safe place for parcels and a sea of neighbours quite happy to sign for me. Delivery driver called me an hour before delivery and I told him where to leave it and how to get a signature, said he would call me back but didn't. Get a phone call later to say failed delivery and I called them the next day to rebook. Suddenly get an email from Oak Furniture Superstore that I would have to pay £54 to have it redelivered! That someone had to be in my address to sign for it and nothing else was acceptable, not exactly easy for a single keyworker during a pandemic! They only give you a 3 hour delivery slot after 8pm the day before which means it is impossible to do anything but book a whole day off. Please please please avoid at all costs, customer service is non existant and check their terms and conditions, they will charge you over £80 for ANY returns!


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    Henbury Chesterfield Leather Sofas

    Since writing my first review on 15/10/2020 the matter has been resolved thank you for Vishi for resolving the matter and Francesca for the friendly phone call makes a big difference


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    Would buy here again
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    Henbury Chesterfield Leather Sofas

    Received my Henbury Chesterfield sofas unboxed and was not happy they were supposed to be leather no where did it say PVC and leather they look and smell plastic the seat cushions do not meet each other the 3 seater looks like its been ex display and the cotton is hanging down from the studs the wood work stain is worn there is a slice on the 2 seater my main disappointment is the fact that the amount I have paid for a product described as leather not bonded leather or faux leather or pvc is actually pleather and is stated on the stickers underside of the settee I wouldn't recommend buying any sofas from this company they lie about their product and every email I try to send goes nowhere they wanted to give me £80 then this went up to £150 so I said £300 but they said no so I have asked for the sofa they advertised and their products are not checked by themselves only by the manufacturer and I have heard nothing else from them

    Since writing my review on 15/10/2020 OFS has got back to me and resolved the issue. Thank you Vishi


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