Schuh Reviews
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Reviews (21)
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Online shoe purchase
This was the first time I had ordered shoes online from this company, as I've always bought them in-store before. I was disappointed when the pair I received looked clearly worn and had no tags. I contacted customer service about it, but all they offered me was either replacements or a £7 refund. I followed their return process by sending the original pair back, but they accused me of stealing, even though their tracking showed the shoes had been delivered to their warehouse. The customer service team's failure to track returns and their rude and argumentative responses have left me feeling really let down.
Online Sandals Purchase
I bought a pair of sandals online recently and honestly, it's been a bit of a disaster. I got a message saying my order had been delivered and signed for, but it turns out that wasn't true. I've been waiting for more than three days now to hear back from the company about what's really happened and who signed for it. Their customer service is nowhere to be found, and the whole thing has just been a total joke. It's so annoying and really let me down.
Click and collect order issue
I had a pretty rubbish time with this company recently. I did a click and collect order but when I went to get it, turns out they didn't have what I wanted in the store. I tried to sort it out, but they said someone already picked it up and wouldn't look into it or give me a refund. Honestly, it's been the worst shopping experience I've ever had.
Review with most votes
Shoes.
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