Swoon Editions24 reviews
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Chair
Wrong chair was delivered. I waited in for them to collect it, nobody showed up. Waited in again and it finally left my hallway. Then the battle to get a refund began. Do not waste your time, energy or money on this company.
Denver Corner Sofa
After getting to the point were I couldn't wait any longer I was contacted by the Swoon team with details and my sofa got delivered this morning. The quality is as I expected it to be and I am very happy at this moment with the purchase. Their reaction was unexpected and quick. They sincerely apologised for the lack of details, which I appreciate and would happily turn my feedback into a genuinely happy one. Thank you Swoon team for sorting this out quickly.
1 drawer set and 2 wardrobes
Avoid these guys like the plague!
Yes, Swoon have some great looking stuff but don’t be fooled.
I order 2 wardrobes and a chest of drawers before new year 2020. One piece I was told would be March the wardrobes in feb.
After several vague reforecast delivery dates I got a date for delivery. Come late March or 1st April April I had the Norrebo 6 drawer unit. It took a while but I forgot the repeated delay and was excited to get my furniture. The delivery team initially refused to take it upstairs like I paid for.
When it did get upstairs they dropped it and left (they were supposed to assemble it apparently).
Anyhow, I took it out of the box and it just looked wrong. I inspected it further and found the following issues:
- the drawers didn’t align
- the drawers didn’t sit in the unit properly
- one drawer did no open
- the unit had not been sanded properly
- the top surface had been split and glued in several places
- the top had several marks in the top
- the panelling on the drawers was not fully secured in many places
Overall it was clear that the product had not been quality checked at all.
When I contacted swoon over my concerns about quality checks and quality certification were ignored. I was concerned that the wardrobes would arrive in the same condition as the drawer unit. A discount was offered which I refused. In my opinion what I received would not be suitable even as a second. So I wanted a replacement.
Over the next week or so I spoke to a different person each day going over the same old ground getting nowhere. The frustration was growing. No-one rang, no one person was appointed to my complaint. I just went round and round in circles. Everyone was very polite but no one addressed my concerns or answered any of my questions.
When I finally phoned I spoke to someone who assured my that I would get the quality checks and inspection pictures though for the wardrobes before they left the warehouse. Two days later I was sent the pictures. They were of the boxes my wardrobes were in.
Brilliant. How we laughed.
When I called to express my disappointment I was told the (pay attention to this) Swoon DO NOT DO ANY QUALITY CHECKS OF THEIR OWN.
The manufacturer does them and just ships out to Swoon who just forward them on.
I was really shocked at this but I agreed that when the wardrobes arrived I would inspect them and the delivery team would wait as I did this. They would collect the faulty drawer set at the same time.
Today my wardrobes arrived after another delay. The delivery team refused to assemble the wardrobes. I explained that this was arranged and additional to this I had a torn rotator cuff and could not do it myself.
They also explained they were not due to collect any items. They seemed unsure whether or not the boxes would fit up the stairs. They would. Not sure they wanted to do the delivery. To be fair the delivery chap did come and offer to do the work but by then I’d had enough. I told him about the drawers and he was not surprised.
I’ve rejected the delivery and asked for a refund.
So after nearly 4 months I’ve got no furniture and need to start looking again.
In conclusion Swoon have some really lovely stuff but how can you be assured that it will arrive and be as you picked out on the website if they have no quality control checks?
Simple answer is that you can’t. So don’t buy from Swoon.
I’ve give this review 1 star as 0 stars is not an option.I recently bought an armchair from Swoon
Swoon does have quite a fantastic range of furniture, very impressive designs, premium quality. It can demonstrate how aesthetically contributing it to the interior. I later noticed how it over changes your house when you change the furniture.
The cost is also less comparison to other big sellers of furniture.
The delivery and installation were quick process.
About Swoon Editions
Furniture can be bought at many shops, but most of the products they sell are pretty mainstream. What if you want a more unique piece of furniture? Where can you go to? One of the shops that offers handcrafted furniture is Swoon Editions. But what can you expect from their shop? What kind of quality can you expect from their furniture? How comfortable and durable will they be? How long will it take for Swoon Editions to deliver the items to your home? Will they be delivered in one piece? And is there a customer service that is willing to help you out when you have some kind of problem or complaint? These are all things that you can only find out by hearing what former customers of Swoon Editions have to say about this shop. Read their reviews filled with their experiences and opinions to get an idea of what kind of shop Swoon Editions really is.
About Swoon Editions
Swoon Editions is a furniture shop. The special thing about this shop is that they don’t offer furniture that is found in just any furniture shop. All of their furniture is handcrafted. They offer chairs like armchairs, occasional chairs, benches, dining chairs, stools, They also offer a range of chairs called “design it your way’ where you can choose between several flashy colours. In their sofa category you can find four-seaters, modular sofas, three-seaters, sofa beds, corner sofas, two-seaters etc. They also offer Ottomans like footstools and benches. Besides seating solutions, they also offer tables like side tables, desks, console tables, dining tables, bedside tables, coffee tables and more. Their category of storage solutions offers sideboards, trolleys, media units, chests of drawers, storage boxes and cabinets. For your bedroom, they have a collection of mattresses, divan beds and bed frames. And as a finishing touch, they provide mirrors, pouffes, rugs and storage boxes.
Services of Swoon Editions
All of the furniture on the website of Swoon Editions can be ordered online. If the delivery address is located within the UK mainland, they offer a free delivery service. But they also offer non-mainland delivery and overseas delivery. You can choose between one man delivery and two man delivery. They offer you the chance to become an insider. If you sign up for their online newsletter, they will provide you with £20 off on your first your over £200. You can sign up via email, but also via your Facebook account.
Complaints, Compliments and Tips for Swoon Editions
Does your house already contain furniture from Swoon Editions? Then we would like to know what you think about this homeware shop. How did the delivery process go? Are you satisfied with the delivery that you received? How comfortable are their beds and sofas? Are their storage solutions useful? And do they have a customer service willing to help you when you have a problem or complaint? Write your own customer reviews and posty it here on BritainReviews. You would be helping potential customers to get a general idea of what kind of shop Swoon Editions really is.
How unique is the handcrafted furniture from Swoon Editions? Read reviews about their beds, desks, sideboards, chairs, sofas, tables, trolleys & more.
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Categories Swoon Editions
Online shopping | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences
Page Statistics
Seite online seit: 30 August 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
I recently bought an armchair
Swoon does have quite a fantastic range of furniture, very impressive designs, premium quality. It can demonstrate how aesthetically contributing it to the interior. I later not... Read onBy: Max Reeves