All reviews of A. Clarke
Review about: ASOS
Return Policy Dispute
The store's return policy is really strict, giving customers 14 days to ask for a return label and another 14 days to return the items. Sadly, my daughter got sick and was two days late in requesting the label. We found out we could chat with the English customer service team and explained the situation, asking for some compassion or a compromise. The chat got sent to a 'dedicated team' and we were told to wait for an email. After waiting a day and then having another chat, no email came, not even in the spam folder. When we asked in the chat, we got conflicting responses - one person said it was still being processed while another said no return label would be given. We asked for the email we missed, only to be told the 'dedicated team' understood but couldn't provide a label. They asked management, who said the same. When we asked how to complain, we were warned the answer would be the same - no label. Sadly, we couldn't print the label ourselves, leaving us unable to return the items for being two days late. Even though we had 14 more days after printing it, the store wouldn't budge, making us frustrated with their poor customer service. The clothes didn't match the website's sizing guide, making them useless. Despite owning up to our error and being ready to pay any costs, the store refused to help. We had to bear the financial burden, while the store could easily sell the unworn items for profit. The customer service team lacked empathy, giving rehearsed responses without really hearing us, which was disappointing. In the end, we had no choice but to keep the order and pay for useless items.
Review about: Kickers
Retro/Vintage style shoes
I've just bought a pair of shoes from Kickers' Retro/Vintage collection, and I have to say, I'm really impressed. The style of the shoes immediately reminded me of my school days and nights out with friends. What makes Kickers special is that their shoes are brand new, not second-hand from an online auction site. The quality of the shoes is excellent and the designs are one-of-a-kind and striking. I couldn't be happier with my purchase and I'll definitely be coming back for more.
Review about: Santafixie
Recent online bicycle purchase
After buying from Santafixie, I was a bit let down to discover that they aren't based in the UK despite their .co.uk website address. They claimed that "duties are included" but I ended up having to pay extra import duties and taxes when my order arrived. Not being able to reach them on the phone made it tough to sort it out. I think any foreign shop selling to the UK should be clear about where they are and any added charges.
On the bright side, my stuff arrived pretty quickly and I wasn't hit with any unexpected fees. But, Santafixie could definitely do with improving the info on their website to match the real buying process.Review about: OFCASA
Chairs and bar stools
I absolutely love the chairs and bar stools I got from OFCASA, they are just fantastic! Everyone keeps giving me compliments on how comfy and stylish they look. The quality of the products is really top-notch and I couldn't be happier with my purchase. I'd definitely suggest OFCASA to anyone looking for furniture for their home or office.
Review about: Joules
Clothing purchase
I've gotta say, my recent experience with this company has been a major let-down. I ordered some clothes online and they took ages to arrive, and when they did, the quality was seriously lacking. When I tried to get in touch with customer service for some help, all I got was unhelpful and uncaring responses. It's pretty clear that this company has some big problems with how they do things and how they treat their customers. Honestly, I'd recommend looking elsewhere for your clothing purchases.