Spotlight: What are our customers saying?
Ordered the above item during lockdown to help me enjoy my garden during this stressful period. I was a little concerned as to whether I would actually receive the item due to the country being at...Read on
Whilst under lockdown most staff work from home so I expected delays. However, mine was delivered 2 days after initial waiting time and 6 days before revised time. Customer service was brilliant a...Read on
I called up before ordering my gazebo and the girl I spoke to was really helpful and knowledgeable about the choice of gazebos and once I placed the order, it came two days later. It has been love...Read on
Needed a good sturdy shed in a hurry and my father in law recommended Buttercup Farm. I was slightly unsure as I haven't shopped with them before but I have to say the whole experience was problem...Read on
Some fast delivery and was very impressed that it arrived ready assembled. Polite staff and good prices. Very happyRead on
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Antoinette Swing Seat
Ordered the above item during lockdown to help me enjoy my garden during this stressful period. I was a little concerned as to whether I would actually receive the item due to the country being at a standstill. While the delivery was understandably slightly longer than usual, I received regular updates on when this would be with me which I really appreciated. When the item arrived I was most impressed with it and couldn't imagine my garden without this focal point now
Cottage Arbour 2 seat
Whilst under lockdown most staff work from home so I expected delays. However, mine was delivered 2 days after initial waiting time and 6 days before revised time. Customer service was brilliant and I am truly delighted with my new arbour. Despite the weight (very heavy) the instructions were simple and the screws a good length. I am thrilled with my British built arbour and the customer service. Brilliant.
I called up before ordering my gazebo and the girl I spoke to was really helpful and knowledgeable about the choice of gazebos and once I placed the order, it came two days later. It has been lovely to sit outside under my gazebo while I smoke so I don't get rained on!
Needed a good sturdy shed in a hurry and my father in law recommended Buttercup Farm. I was slightly unsure as I haven't shopped with them before but I have to say the whole experience was problem free and a pleasant transaction
Some fast delivery and was very impressed that it arrived ready assembled. Polite staff and good prices. Very happy
Super happy with the service I have received from this company. Queries were always answered speedily and professionally. Wouldn't hesitate to shop here again
Garden Arbour and arch
I simply love these, they have created a lovely focal point in my garden. The guys at Buttercup Farm were really helpful, fast delivery and it was free. I will be back for more stuff soon!
Excellent service from Buttercup Farm. Great communication and very helpful. I will definitely be using them again. Thank for an all round perfect service. Very happy customer
Purchased a gazebo ready for summer evenings of entertaining. Easy to place order and when the gazebo arrived it was easy to assemble and looks amazing
Ashcombe Garden seat
Received yesterday. Feels very solid and comfortable.
Assembly instructions should make it clear which is the left and right leg.
Very happy with the finished summerhouse. The installation was plain sailing and was no fuss at all
First rate in all areas, with the Customer Service team delivering a 5 star performance
Great product at a great price with fast delivery
steel hanging basket bracket
DO NOT PURCHASE FROM BUTTERCUP FARM. I wish I had checked the reviews before purchasing. Wrong item sent to me which does not match the set I already have. 6 phone calls, two emails and no response from any. (thats if they pick up the phone). Promise to call back with update but simply ignore you. Im now stuck with something I do not need. VERY POOR.
In order to be fair I will add that today the correct item has now been received which I am happy about however if one of my calls had been returned as informed I would not have posted a negative review. This is a poor communication issue only.
Outdoor picnic table
Inept, leave well alone
Order placed for outdoor table with 5-10 days stated delivery.
Contacted at Day 7 to enquire status - was dismissed
No product on Day 10
Chased and got a 'cheque is in the post exuse' - break in at the warehouse!!!
Wrote to cancel the order. Few days later wrote to confirm the order is cancelled. Out of the blue a week later get a message saying the product is being shipped.
The reviews are right - leave well alone, this is a terrible compnay to deal with
I cancelled an order before it was posted but they still posted it to me (I have documentary proof). They then sent DHL to collect the parcel over a month ago. I am still awaiting a refund. They have stopped replying to my emails and will not respond to me via their online chat. I would be very dubious of buying from them because if you have any problem they ignore you. Sad because the weathervane I initially bought from them wa
A 12 foot farm gate
I ordered this on the phone when it arrived it was the wrong size I returned it and spoke to a person who agreed it was incorrect and their mistake another arrived yesterday and was exactly the same now I am told they’re don’t sell 12 foot gates and trying to speak to someone in charge is impossible. I have requested a full refund which they are debating.
Awful customer service order never been delivered!
I will never order with this company, constantly lieing.. very rude when asking re. Delivery after 11 week wait. Promised within 4 weeks, always changing there story. I explained I had a fox attack with my hens and at first seemed to care after the they fog you off with another rude assistant... ..PLEASE NOTE VERY HELPFUL WHEN THERE TAKING YOUR MONEY!
Would never recommend this company, after initial enquiry re the cottage arbour, I asked if any further drilling was required to complete assembly of the assembled sections, twice i made this enquiry, and needless to say there was no response , so as they couldn’t be arsed to reply, we have now ordered two units from a competitor nursery in the Southampton area,
Not identical but very similar,?