Spotlight: What are our customers saying?
Ordered the above item during lockdown to help me enjoy my garden during this stressful period. I was a little concerned as to whether I would actually receive the item due to the country being at...Read on
Whilst under lockdown most staff work from home so I expected delays. However, mine was delivered 2 days after initial waiting time and 6 days before revised time. Customer service was brilliant a...Read on
I called up before ordering my gazebo and the girl I spoke to was really helpful and knowledgeable about the choice of gazebos and once I placed the order, it came two days later. It has been love...Read on
I simply love these, they have created a lovely focal point in my garden. The guys at Buttercup Farm were really helpful, fast delivery and it was free. I will be back for more stuff soon!Read on
DO NOT PURCHASE FROM BUTTERCUP FARM. I wish I had checked the reviews before purchasing. Wrong item sent to me which does not match the set I already have. 6 phone calls, two emails and no response...Read on
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Antoinette Swing Seat
Ordered the above item during lockdown to help me enjoy my garden during this stressful period. I was a little concerned as to whether I would actually receive the item due to the country being at a standstill. While the delivery was understandably slightly longer than usual, I received regular updates on when this would be with me which I really appreciated. When the item arrived I was most impressed with it and couldn't imagine my garden without this focal point now
Cottage Arbour 2 seat
Whilst under lockdown most staff work from home so I expected delays. However, mine was delivered 2 days after initial waiting time and 6 days before revised time. Customer service was brilliant and I am truly delighted with my new arbour. Despite the weight (very heavy) the instructions were simple and the screws a good length. I am thrilled with my British built arbour and the customer service. Brilliant.
I called up before ordering my gazebo and the girl I spoke to was really helpful and knowledgeable about the choice of gazebos and once I placed the order, it came two days later. It has been lovely to sit outside under my gazebo while I smoke so I don't get rained on!
Garden Arbour and arch
I simply love these, they have created a lovely focal point in my garden. The guys at Buttercup Farm were really helpful, fast delivery and it was free. I will be back for more stuff soon!
steel hanging basket bracket
DO NOT PURCHASE FROM BUTTERCUP FARM. I wish I had checked the reviews before purchasing. Wrong item sent to me which does not match the set I already have. 6 phone calls, two emails and no response from any. (thats if they pick up the phone). Promise to call back with update but simply ignore you. Im now stuck with something I do not need. VERY POOR.
In order to be fair I will add that today the correct item has now been received which I am happy about however if one of my calls had been returned as informed I would not have posted a negative review. This is a poor communication issue only.
Outdoor picnic table
Inept, leave well alone
Order placed for outdoor table with 5-10 days stated delivery.
Contacted at Day 7 to enquire status - was dismissed
No product on Day 10
Chased and got a 'cheque is in the post exuse' - break in at the warehouse!!!
Wrote to cancel the order. Few days later wrote to confirm the order is cancelled. Out of the blue a week later get a message saying the product is being shipped.
The reviews are right - leave well alone, this is a terrible compnay to deal with
Ashcombe Garden seat
Received yesterday. Feels very solid and comfortable.
Assembly instructions should make it clear which is the left and right leg.
Appalling customer service. They are all liars and crooks
Terrble Terrble experience would never recommend, im so stressed to say the least. funny but it won't let me rate any off the stars well ordering 5 stars pricing 4 stars service rubbish no stars delivery rubbish no stars.
I cancelled an order before it was posted but they still posted it to me (I have documentary proof). They then sent DHL to collect the parcel over a month ago. I am still awaiting a refund. They have stopped replying to my emails and will not respond to me via their online chat. I would be very dubious of buying from them because if you have any problem they ignore you. Sad because the weathervane I initially bought from them wa
A 12 foot farm gate
I ordered this on the phone when it arrived it was the wrong size I returned it and spoke to a person who agreed it was incorrect and their mistake another arrived yesterday and was exactly the same now I am told they’re don’t sell 12 foot gates and trying to speak to someone in charge is impossible. I have requested a full refund which they are debating.
Awful customer service order never been delivered!
I will never order with this company, constantly lieing.. very rude when asking re. Delivery after 11 week wait. Promised within 4 weeks, always changing there story. I explained I had a fox attack with my hens and at first seemed to care after the they fog you off with another rude assistant... ..PLEASE NOTE VERY HELPFUL WHEN THERE TAKING YOUR MONEY!
Would never recommend this company, after initial enquiry re the cottage arbour, I asked if any further drilling was required to complete assembly of the assembled sections, twice i made this enquiry, and needless to say there was no response , so as they couldn’t be arsed to reply, we have now ordered two units from a competitor nursery in the Southampton area,
Not identical but very similar,?
Glendale 3seat green hammock
Please don’t use this group of companies. They claim 5 to 10 days delivery. I have been waiting 6 weeks and still no date given. There customer service lie I have been told 1 it was sent yesterday. 2 it will be dispatched in the next two weeks 3 I will. make enquiries and call you back (three times told this) they never did. They take your money when you order but don’t have the item in stock. They are wide boys don’t use them put them out of business.
A far too long, too involved and too disappointing a saga to go into here. BUT what I will say is that if 1 out of 5 customers is deeply dissatisfied (which according to the percentage of 1 stars they are) and only 20% of reviewers do actually recommend them
then there’s a reason!
Ordered early March after phone calls and email still nothing except for the ball which goes on the top and what good is that to me. I have just written up now and realise it will not be arriving And have bought else where .
Please let me know when to expect the remainder of my order
Ashcombe Garden Bench
Ordered in June, got a delivery time of 2 weeks, did not arrive. After many emails, phone calls to company, I got fobbed off. I eventually managed to speak with someone and told them to cancel my order and I wanted a refund after they had the cheek to take the money from my account for something I did not receive. I again was ignored. I arranged for my bank to do a chargeback for which I got my money back. The bench eventually arrived in August and I got hounded for payment. I told them to arrange collection as I no longer wanted the bench as it was also faulty. They gave a date for this and surprise surprise, no one arrived. The bench is still packaged up waiting since August for collection. On 9 November, the funds were taken from my account, Buttercup Farm/Pink Sky Trading had the ordasity to do a chargeback on me. I am so stressed over this whole thing. Cannot believe this company are still operating. Please please avoid this shambolic organisation who are nothing but a bunch of thieves.
Terriable customer service. No direct line to customer service. Accesible sale team will not listen your complaint, promised to pass on messages but nobody contacts you for weeks. Damaged packaging, loss of paints in places but can not see the damages in attached photos in email. Buy a new one but delivered a returned item with other people's personal information still inside the packages. Did promise to replace damaged parts or return the item in the end but too exhausted to pursue further. Never apologise for the hassles and troubles.